PoF story: Sparking the Flame, act 1 crashing — Guild Wars 2 Forums

PoF story: Sparking the Flame, act 1 crashing

After fighting the Herald and minions but before starting the section to put out fires. At point where NPC Charr should be interactable.
"Commander, I have something that might help with the flames"
Instance crashes out and returns to character select screen.
code=19:9:13:1589:101
4 times with Ranger "Erithan"
1 time with Necromancer "Bindair Dundat"
Blocking progress. Can not play PoF expansion without finishing story.

Comments

  • Any solution to this? it is happening to me as well.

  • Same here.

  • Same problem. It's happened twice in a row on my thief.

  • that's twice in a row now for me. I sure was excited to play the new expansion...

  • 2019 and this still persists....

  • It doesn't 'still' persist for the majority of players, as you can see by the amount of Mounts in-game.
    You can contact the Tech CS Team via the 'Support' link.

    Good luck.

  • This issue is still happening, does anyone know of a workaround for it? Just getting back in to the game after 4 years away, and then hit this road block :(
    I've raised a ticked with Arena Net, I'll share my results here when I get them...

  • Ok, I managed to get through this on the 5th attempt. Here's what I did: dismissed pet prior to cut scene (I'm a ranger), tabbed out as soon as cut scene started, waiting around 2 minutes. When I tabbed back I was able to interact with the NPC charr and complete the heart quest.
    Don't know whether either or these had any effect, or whether it was just luck.

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