My friend and I are planning on transferring worlds from the EU to NA region. We both have paid accounts, upgraded from free-to-play accounts, and we've never transferred worlds before. Apparently paid accounts are allowed one free world transfer after upgrading from free-to-play accounts, but my friend doesn't seem to have that ability; she's being charged 500 gems for the transfer.
Did they remove that feature? Or is there a caveat that the wiki article didn't specify: i.e., after upgrading to a paid account, there's only a limited time window to use the free transfer (my friend's account is over five years old, but mine has only been around since the beginning of January). (Link to the wiki article: https://wiki.guildwars2.com/wiki/World#Transferring)
fear not this night
you will not go astray