Episode 3 Connection/Log-in Issues [MERGED] - Page 13 — Guild Wars 2 Forums

Episode 3 Connection/Log-in Issues [MERGED]

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  • kharmin.7683kharmin.7683 Member ✭✭✭✭

    Logged in with Character A in Crystal Oasis/Amnoon
    Did NOT start LW story
    Map travel to Wayfarer Foothills (Solitude WP)
    DC
    Forced download of patch 9:30pm EDT
    Logged in with Character A
    Long Delay -- DC
    Restart client; no additional download
    Logged in with Character B in Crystal Oasis/Amnoon
    Log out to character selection screen; select Character A
    Long Delay - DC
    Restart client; no additional download
    Logged in with Character B
    Log out to character selection screen; select Character A
    Long Delay - Character A appears at Amnoon WP with message that WP I had attempted had been contested however no DC
    Map travel to Wayfarer Foothills without incident
    Now, things seem stable

    I am a very casual player.
    Very.
    Casual.

  • Soruf.4875Soruf.4875 Member ✭✭
    edited June 27, 2018

    @ostjaevel.3247 said:

    @Stephane Lo Presti.7258 said:
    This afternoon’s build corrected several bugs and issues, but we want you to know that we’re aware that not all issues were fully corrected with the build, including one blocking player progress in “Forearmed is Forewarned.” We will continue to work on the remaining issues and will post an update tomorrow morning to let you know the status of those efforts.

    We sincerely apologize for the delay and thank you for your continued patience. Please know that we understand the impact this is having and we are doing what we can to resolve this quickly and get everyone into the episode. We’re looking forward as much as you are to this being resolved and everyone being able to play.

    So is this fixed or not?
    This is from the latest patchnotes:

    Fixed an issue that blocked quest progress after players talked to the Primeval Queens or rendezvoused with Taimi and Blish at the portal in the "Forearmed Is Forewarned" chapter of the Living World episode "Long Live the Lich."

    Im as confused as you are, Stephan says no. but notes says yes.. umm what? Need some clarification please.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Anjo.3170 said:
    The patch was for a Fractal server crash. Cant believe they considered that a priority over the LS crash. Should be all hands on deck for LS.

    There are certainly two different teams, and the Fractal team got a task done - hence the patch. You can't deligate programmers of one team to content done by another team, because they wouldn't know what to do.

  • It seems all my chars are locked out. not just the one that is on the quest. so....This sucks. keep getting slapped down with a network error. can you guys do us a favor and tell us exactly what the hell went wrong once you got this fixed? because this is the first living world that i remember breaking like this.

  • @Sapphire Artemis.3062 said:

    @Thefarside.2178 said:
    Wait, tomorrow morning? You guys are calling it a day? Players/fans/loyalist have waited over 10 hours and you are waiting until tomorrow? Got it.

    It's not the first time we've had to wait a day. Head of the Snake was delayed entirely for about 25 hours (A blizzard knocked out the studio's power). These things happen. Chill. Wait. Go back to other maps and grab some Mastery Points you don't have yet. Mount is gonna need a lot of them. Or do the Fractal. Or play another game. It's not like we pay a sub fee for GW2.

    Aside from that, I think many players are unhappy about being unable to log in at all, and attempting to switch toons does not fix this issue.

  • Zaraki.5784Zaraki.5784 Member ✭✭✭✭
    edited June 27, 2018

    @Sapphire Artemis.3062 said:

    @Thefarside.2178 said:
    Wait, tomorrow morning? You guys are calling it a day? Players/fans/loyalist have waited over 10 hours and you are waiting until tomorrow? Got it.

    It's not the first time we've had to wait a day. Head of the Snake was delayed entirely for about 25 hours (A blizzard knocked out the studio's power). These things happen. Chill. Wait. Go back to other maps and grab some Mastery Points you don't have yet. Mount is gonna need a lot of them. Or do the Fractal. Or play another game. It's not like we pay a sub fee for GW2.

    A blizzard is a nature matter, this is humans fault, especially since the extra month this episode already had.

    "Sticks and stones may break your bones but words will never be able to injure you!"
    The Grim Adventures of Billy & Mandy

  • Good luck with the fix guys, I hope you get it sorted out soon so people stop kitten at you. I'm sure you are doing everything you can to get it back up as soon as possible.

  • I don't really care about getting into any episode as much as I care about being able to log in at all ;) Hopefully they can get that fixed soon.

  • Aragorn.5462Aragorn.5462 Member ✭✭

    just logged on after patch, heard there were issues, can't even log in on any character after trying new LS3. Looking forward to fix....

  • At this point just revert the patch :anguished: we cant play at all now

  • EagleDelta.4726EagleDelta.4726 Member ✭✭
    edited June 27, 2018

    @Gaile Gray.6029 @Stephane Lo Presti.7258 - Thank you so much for the continued updates and hard work. It is much appreciated!

    Now to the tougher question, as someone who works in technology (previously as a Systems Admin/Engineer, now as a Developer), at which point should this issue be considered so production impacting that it should be rolled back, fixes created, and a new attempt at release be done later this week or next week?

    I only ask because, in my experience, I would've been forced to roll back within an hour (maybe two) of a similar issue on our servers/applications.

  • @TheBlader.3946 said:
    Omg the new patch made it even worse. Can't even login. Stop putting bandages on it and get it actually fixed dang it.

    umm don't you think if they could fix it they would? That's just not how this works...

  • Palador.2170Palador.2170 Member ✭✭✭✭

    @Thefarside.2178 said:
    Wait, tomorrow morning? You guys are calling it a day? Players/fans/loyalist have waited over 10 hours and you are waiting until tomorrow? Got it.

    To be fair, the programmers/network people have been hammering at this for just as long. They need rest and time to let things settle in their brains. Tired programmers trying to fix a bug are a good way to make it worse.

    And I'm sure they're going to have a few people running some tests and checking a few things tonight, so they have more information to hand the fixers tomorrow morning. I may freely blame ANet for how bad this is going, but all the blame in the world doesn't give the fixers greater endurance.

    Lip synching is just mime karaoke.

  • yeah i got dc'd the second i entered the FIRST instance & now can't log in on any character at all..... great

  • joe.7249joe.7249 Member

    Shame. Shame. Shame.

  • I've had enough of playing Login Simulator: Guild Wars Edition for 10 hours so I'm going to bed. Good luck to the rest of you!!

  • every update the same... you guys are killing you own game with this useless updates. dont mark a launch date for the update if you dont even tested it kitten....

  • Mithril.9351Mithril.9351 Member ✭✭

    Still having issues, can't even go throught the first part (the trail) when the game crashes arguing conection problems, this time with the error code 58:11:5:535:101

  • now i get DC in fractal lol in new build

  • Can you at least teleport us directly into the new map?
    That would be the least of things given the circumstances don't you think?

  • @tazzannl.5016 said:
    guys guys really need to cut arenanet some slack they're working as fast as they can to correct these issues i say this to everyone when a patch hits wait at least a day or so that then anet can at least address the major issues :S how the hell is it a surprise to you guys every update? something on these lines always takes place it's not anets fault some things their side don't show up for them like our side, you realise they're running around aimlessly in their offices right?

    your right!

  • ReaverKane.7598ReaverKane.7598 Member ✭✭✭✭

    @Stephane Lo Presti.7258 said:
    This afternoon’s build corrected several bugs and issues, but we want you to know that we’re aware that not all issues were fully corrected with the build, including one blocking player progress in “Forearmed is Forewarned.” We will continue to work on the remaining issues and will post an update tomorrow morning to let you know the status of those efforts.

    We sincerely apologize for the delay and thank you for your continued patience. Please know that we understand the impact this is having and we are doing what we can to resolve this quickly and get everyone into the episode. We’re looking forward as much as you are to this being resolved and everyone being able to play.

    I'm sorry, but right now, sorry isn't enough!
    Seriously, the release was delayed to uphold quality standards? This is the standard? No one being able to progress?
    Having the same issues we've had on PoF release! Maybe a reality check would be better, and realize that the Servers at Amazon are failing to meet up with the demands of new, popular releases.
    After 4 months i finally convinced my brother and a few friends to come back to the game and get back. And what happened, not only were they discouraged by this, but since there's generalized instability in the servers, they got dcd halfway through a long instance of the previous story chapter, and all left.
    So, i'm afraid sorry isn't any where near good enough!

  • HardRider.2980HardRider.2980 Member ✭✭✭

    WWell.. Me and my friend can't even play the game anymore due to crashing on loading screen on ANY toon.. So yer.. LITERALLY UNPLAYABLE

    A City of Heroes never die... A City of Villains will never surrender... Neither City will be forgotten.

  • @Stephane Lo Presti.7258 said:
    This afternoon’s build corrected several bugs and issues, but we want you to know that we’re aware that not all issues were fully corrected with the build, including one blocking player progress in “Forearmed is Forewarned.” We will continue to work on the remaining issues and will post an update tomorrow morning to let you know the status of those efforts.

    We sincerely apologize for the delay and thank you for your continued patience. Please know that we understand the impact this is having and we are doing what we can to resolve this quickly and get everyone into the episode. We’re looking forward as much as you are to this being resolved and everyone being able to play.

    Is this a joke??
    im From Germany and i wait now over 8 hours for play the story and now more wait??
    Fixed this Problem now!!
    i will play

  • @Palador.2170 said:

    @Thefarside.2178 said:
    Wait, tomorrow morning? You guys are calling it a day? Players/fans/loyalist have waited over 10 hours and you are waiting until tomorrow? Got it.

    To be fair, the programmers/network people have been hammering at this for just as long. They need rest and time to let things settle in their brains. Tired programmers trying to fix a bug are a good way to make it worse.

    And I'm sure they're going to have a few people running some tests and checking a few things tonight, so they have more information to hand the fixers tomorrow morning. I may freely blame ANet for how bad this is going, but all the blame in the world doesn't give the fixers greater endurance.

    I understand this point, however, I've worked as a Production Support/Admin and now dev at this point, we'd have to at least stay long enough to get the previous version up and running while the fixes are worked on.

  • I feel like you guys should give everyone in the game with account access to the new story a 1 use item that unlocks a waypoint in the new map if possible. This is ridiculous.

  • Go home. Get some sleep. Pet the dog. The job will still be there in the morning and nobody is going to die because a bug wasn't immediately fixed.

  • Returning from a 3 month break. Same issues as everyone else, and now I can't log in at all. I guess nothing's changed.

  • jguerin.8261jguerin.8261 Member ✭✭

    I can't even get into any map on any of my chars before it gives me error messages and DC's me. W.T.F.
    I expected a few little bugs and such but not this... I can't even waste time on other char's stories or collecting mats.

  • @XenoSpyro.1780 said:
    This is especially fun for me. When I drop, I get to play a coin toss drinking game of "Did my internet die again, or was the server tazed?"

    Lawling a bit too hard at thgis xD

  • The issues in game aren't the thing that bothers me most, it's the fact that it's become a regular thing with Living World releases. It's especially more unforgivable when you delay the release a few weeks from the normal cadence for "quality" standards. I REALLY hope that internally people are being held accountable and that there is a SERIOUS discussion on how to not let this happen again, because if not, you will be losing a lot of players not willing to put up with this.

  • welp patch and now network issues can has fix plz

  • joe.7249joe.7249 Member

    Leave it to Anet to waste your one free day out of a 6 day work week with not knowing how to make something work... even after taking additional weeks to "assure the highest of quality"...

  • Anet also STILL hasn't managed to fix the 'switch to WIN10 Desktop', when you move to another zone. I was hoping this would have been finally addressed with this patch, but seems to be too much to handle.

  • The game, yes, has crashed many times. But everyone needs to keep a straight head. I know how much we all want to see what happens next, or just really want that new mount :). ArenaNet is trying very hard to fix this issue. I know were all excited, but just get a nice warm cup of milk, go to sleep, and wake up tomorrow morning when the issue will most likely be fixed. Good luck players! :)

  • @Sapphire Artemis.3062 said:

    @Thefarside.2178 said:
    Wait, tomorrow morning? You guys are calling it a day? Players/fans/loyalist have waited over 10 hours and you are waiting until tomorrow? Got it.

    It's not the first time we've had to wait a day. Head of the Snake was delayed entirely for about 25 hours (A blizzard knocked out the studio's power). These things happen. Chill. Wait. Go back to other maps and grab some Mastery Points you don't have yet. Mount is gonna need a lot of them. Or do the Fractal. Or play another game. It's not like we pay a sub fee for GW2.

    Jormag decided to troll us and only Balthazar knows why. Now Joko is doing the same thing because he's an evil mofo x3

  • Vyrulisse.1246Vyrulisse.1246 Member ✭✭✭

    Random network errors even doing things unrelated to the story. Maybe you should roll back the entire thing this is a mess.

  • quality standards my kitten...

  • @webtoehobbit.4201 said:
    The issues in game aren't the thing that bothers me most, it's the fact that it's become a regular thing with Living World releases. It's especially more unforgivable when you delay the release a few weeks from the normal cadence for "quality" standards. I REALLY hope that internally people are being held accountable and that there is a SERIOUS discussion on how to not let this happen again, because if not, you will be losing a lot of players not willing to put up with this.

    Umm... No that never solves issues: https://codeascraft.com/2012/05/22/blameless-postmortems/

  • Zaraki.5784Zaraki.5784 Member ✭✭✭✭

    Oh well it's already too late on EU, I have to give up my hopes for today, let's see for tomorrow, goodnight and do your best on this fix please.

    "Sticks and stones may break your bones but words will never be able to injure you!"
    The Grim Adventures of Billy & Mandy

  • I can only think it is not really a bug (or a bug only), I think it is more low budget. They didn't (don't) have the money to ask for better servers from Amazon, so the servers we have now are insufficient to handle the amount of users trying to do the same thing. Who knows.

  • well looks like im not riding any beetles today.....sigh

  • Just got on to do the Forewarned and Forearmed storyline, and this time I actually got to see the arm before being kicked. Not sure if this number set has been posted but the error number was 7:11:3:191:101.

  • @Stephane Lo Presti.7258 Heres some that might help.
    gw246.jpg

  • Azertah.5804Azertah.5804 Member ✭✭

    The second instance after the last patch is working better, still crashing out with the same error but this time got ~5 minutes instead of 1minute. Hopefully there's enough chekpoints in the instance to allow it to be played to the end.

  • Yolanda.8416Yolanda.8416 Member
    edited June 27, 2018

    this is not the first time on guild wars 2 history with story login problems !
    No Comunication on german Forum

    Why say the patch notes Problem is fixed.
    Login to sotry is possible max time in story 2 mins then game crash

    Fix the Problem @Stephane Lo Presti.7258

  • Sashera.5843Sashera.5843 Member
    edited June 27, 2018

    guys if you actually read what Gail said:
    "We will continue to work on the remaining issues and will post an update tomorrow morning to let you know the status of those efforts."
    meaning they're still going to try and fix it asap, its just the community management team probably wants to go home. Give them time, coding kitten gets complicated~

  • @Doireann Devir.6984 said:
    Just got on to do the Forewarned and Forearmed storyline, and this time I actually got to see the arm before being kicked. Not sure if this number set has been posted but the error number was 7:11:3:191:101.

    Was able to do so before patch as well. I got a couple minutes into Taimi/Blish dialogue before crash and inability to login. It was right after the point where you use the invisibility thing around the Awakened guy.

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