ArenaNet Staff Mike O Brien.4613 Posted September 25, 2017 ArenaNet Staff Share Posted September 25, 2017 Hi all,We hope you’re enjoying the launch of Path of Fire. We’ve been in the game with you this weekend, but also, tracking down and hot-fixing the launch issues that have come up. In particular we’ve been working on the connection and story instance creation problems that have been cropping up during peak hours in Europe. I’m writing to give an update on that.We quickly identified a root problem, a network connectivity issue between a group of game servers and their character database servers, but as we reconfigured the datacenter to avoid that problem, we introduced a configuration error. Now we’ve tracked down that second error. We believe the issue is resolved, but we can’t know for sure until tomorrow’s peak hours. In the meantime, thank you for bearing with us through this, and know that we’re watching closely and ready to jump in if anything else goes wrong.Mo Link to comment Share on other sites More sharing options...
KTap.4381 Posted September 25, 2017 Share Posted September 25, 2017 Thanks for all the hard work! B) Link to comment Share on other sites More sharing options...
Hevoskuuri.3891 Posted September 25, 2017 Share Posted September 25, 2017 Thank you for your hard work! Personally I was fortunate enough to get to play right away, and never had critical problems aside from a few disconnects, infinite loading screens and a single 5-minute rollback. Some of my friends weren't able to get into the Crystal Desert at all, but we all appreciate the work you guys put in over the weekend. Keep up the good work! Link to comment Share on other sites More sharing options...
dusanyu.4057 Posted September 25, 2017 Share Posted September 25, 2017 thank you for the hard work over the weekend now go have a Mai Tai :) Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 25, 2017 Share Posted September 25, 2017 Although I wasn't one of the unfortunate players (just a few bugs/failures), I want to express my appreciation for all the Devs' hard work.Thank you. I'm really enjoying Path of Fire. :mrgreen: Link to comment Share on other sites More sharing options...
Deihnyx.6318 Posted September 25, 2017 Share Posted September 25, 2017 Thank you for your work ! Loving this extension so far :) Link to comment Share on other sites More sharing options...
Lyanna.9875 Posted September 25, 2017 Share Posted September 25, 2017 Thanks for the update. And the hard work on fixing these issues. Link to comment Share on other sites More sharing options...
Sylvari.2953 Posted September 25, 2017 Share Posted September 25, 2017 Thanks so much! Link to comment Share on other sites More sharing options...
Tanner Blackfeather.6509 Posted September 25, 2017 Share Posted September 25, 2017 Should this make the EU servers more stable as well? Because that's been pretty shakey this weekend... Link to comment Share on other sites More sharing options...
FireBlade.3460 Posted September 25, 2017 Share Posted September 25, 2017 Thank you so much ! That's what I love to hear from developers ! Hope it will last for next weekend too. The servers might be stable today, but at peak hours on weekends the issue might come back. Hope it won't be the case ! Link to comment Share on other sites More sharing options...
Neve.3145 Posted September 25, 2017 Share Posted September 25, 2017 Thanks! For the hard work and for keeping us informed. Link to comment Share on other sites More sharing options...
BlueBudgie.2179 Posted September 25, 2017 Share Posted September 25, 2017 Thank you for your hard work. My girlfriend and I have been affected a lot by all these network errors, but we understand that launches can be unpredictable, and that your office must be pretty much on fire the last days (so that's why it was called Path of Fire after all? :D). What we've been able to see of the expansion has been absolutely amazing though <3 Thank you for keeping us updated! Link to comment Share on other sites More sharing options...
adrazz.1830 Posted September 25, 2017 Share Posted September 25, 2017 Thanks for the update and hard work, well-done guys! ;) Link to comment Share on other sites More sharing options...
Shampanix.3928 Posted September 25, 2017 Share Posted September 25, 2017 Thanks! I really appreciate all the hard work! And PoF is soooo good! Link to comment Share on other sites More sharing options...
RedGlow.2715 Posted September 25, 2017 Share Posted September 25, 2017 Thanks a lot for the update and, in general, for being really responsive with the player base this weekend through the forums, Twitter and Reddit. It made the bugs much more bearable knowing you were aware of the problem and working hard at them :-). Link to comment Share on other sites More sharing options...
Birdack.6714 Posted September 25, 2017 Share Posted September 25, 2017 Masterpieces come with few issues. Just completed the Story and found It the most epic and excited I've ever played in a game. You did such a great job i honestly don't care about any issue i encountered. Ofc i'll still report them , should i find any, so that i can land a hand aswell. We all know you'll solve everything like u've always done for 5+ years since i got into that worms pit with my first Warrior in the Shiverpeaks in that beta testing GW2 . Keep up the great work on this Legend! ;) Link to comment Share on other sites More sharing options...
green plum.7514 Posted September 25, 2017 Share Posted September 25, 2017 Thank you for the hard work and the explanation! Please don't let the complains by the self-entitled teenagers discourage you, mistakes/issues happen and your are dealing with them in an exemplary fashion! You have all our support! Link to comment Share on other sites More sharing options...
legis.1795 Posted September 25, 2017 Share Posted September 25, 2017 Thank you. Does this also take care of the random disconnects, when not in a story instance, where you may have lost the last 5 minutes of progress when you log back in? Link to comment Share on other sites More sharing options...
Vala.5917 Posted September 25, 2017 Share Posted September 25, 2017 You guys are doing great. Please note that The Departing story instance Still continues to crash at the end Link to comment Share on other sites More sharing options...
Almost in War.9326 Posted September 25, 2017 Share Posted September 25, 2017 Keep it up, guys! The story of this expansion is the best thing you've ever done! I REALLY mean it, great job! Link to comment Share on other sites More sharing options...
K A O S Theory.6825 Posted September 25, 2017 Share Posted September 25, 2017 Thank you, hope its gone for good. On a side note, any news on when the API will be back online? Link to comment Share on other sites More sharing options...
Nissa Shannar.6904 Posted September 25, 2017 Share Posted September 25, 2017 I just logged in to say thank you guys for the amazing work during whole weekend ! Link to comment Share on other sites More sharing options...
MehWhatever.1248 Posted September 25, 2017 Share Posted September 25, 2017 Thanks guys, the expansion is great, and so are you! <3 <3 <3 Mad props to the people who I know are working overtime to fix all this stuff! Link to comment Share on other sites More sharing options...
Aramilion.6709 Posted September 25, 2017 Share Posted September 25, 2017 Thank you for your hard work! <3 Link to comment Share on other sites More sharing options...
bokac.3015 Posted September 25, 2017 Share Posted September 25, 2017 Keep it up. The expansion is unbelievable good. Link to comment Share on other sites More sharing options...
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