A short history lesson: before HoT, siege trolling was a massive problem. Supply in general was a more precious resource and the way upgrades and claiming worked also enabled trolling behavior. TC in particular was plagued with at least two incredibly malignant and persistent long-term trolls. When ANet finally, FINALLY addressed the complaints against those individuals, people in the forums asked what was the best way to get a timely response with this problem in the future.
We received ANet responses here stating that there were GMs actively monitoring the game at all times, and that if we reported the individual in-game for "botting" that the behavior would be investigated and dealt with promptly.
I don't know if that ever was truly the case, but one way or another siege trolling as a persistent art seemed to subside. However, the last couple weeks TC again has been hit with a particularly vicious siege troll. It's the same person on the same account doing it. He drains all the ebg keep and tower supplies building useless siege all over the inside and outside of keeps and hits all the tactivators on cooldown for hours. EVERYONE on the map has reported him each time. I first saw it two weeks ago, and it was during the weekend. I figure, ok, maybe the "24/7" monitoring was a stretch, but they should do something come the weekday when they see the deluge of reports on this individual.
He's still here, weeks later, doing the same thing. So I ask ANet: what are we supposed to do when this happens? Is there any way to get attention to this behavior when it happens? Weekends are the most popular WvW time and one player doing this can massively impact the outcome of skirmishes and ruin the play of hundreds of others. But there really is no excuse for it being allowed to continue for multiple weeks.
I get that customer service is short-staffed right now and that has been a problem, and maybe they can't have the resources to have someone monitoring 24/7. But there should be some way to note that, hey, we are getting dozens of reports about one player, maybe we should look into that. If this were a bug where tactivators didn't work and keeps couldn't hold supply anymore that would garner a response, and when this is happening it isn't effectively any different.
So what do we do?