Serious Story Instance issues

I'm trying to play through PoF with two friends and we've encountered two major problems in two nights of playing.

1st - Night of Fires doesn't want to advance when the Cmdr tells Canach to open the gate. He just stands there. We finally got past it by getting the one person that didn't have it yet the springer and bypassing it, but it's absurd that we had to do that since you aren't "supposed" to have it yet in the story.

2nd - In the very next instance, The Sacrifice, the instance area auto-updates when you jump up the plateau. I did this not realizing it would happen, and it immediately kicked the other two out of the instance, which they then had to replay alone.

These kinds of problems are not uncommon in story missions, from NPCs just standing there while you die not healing you and not attacking the enemy to random breakdowns in the progression chain. Are these things that ever get looked at?

I believe you can find Dev posts regarding these issues in the 'Support' sub-forum.

Good luck.