DashingBlade.3672 Posted August 11, 2018 Share Posted August 11, 2018 Hi Everyone,A friend of mine is having trouble getting even the client installer working. We are given this following problem:--> Crash <--Exception: c0000005Memory at address ffffffff`ffffffff could not be readApp: Gw2-64.exePid: 3752Cmdline: -allowInstallBaseAddr: 00007FF7F0C00000ProgramId: 101Build: 91694Module: apphelp.dllWhen: 2018-08-10T22:24:54Z 2018-08-10T18:24:54-04:00Uptime: 0 days 0:00:02Flags: 0It looks like the apphelp.dll is the file we need to fix. Do we need to delete this file or reinstall it?Thanks,DashingBlade Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 11, 2018 Share Posted August 11, 2018 You can check the MicroSoft forums, or just use your search engine of choice to find suggestions on what to do about the Application Help .dll file.Good luck. Link to comment Share on other sites More sharing options...
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