Quenrich.8471 Posted August 28, 2018 Share Posted August 28, 2018 When a follow-up to a ticket that has been closed without being resolved (or even without being responded to) is filed, does it go to the back of the queue or some other position? Asking because waiting 38 days for my issue being acknowledged is a bit souring, to say the least. Link to comment Share on other sites More sharing options...
Linken.6345 Posted August 28, 2018 Share Posted August 28, 2018 Follow up ticket as you put in a second ticket asking for progress on the first?If its a second ticket then you should get bumped back since your doing it wrong mate just reply to the email of your first ticket. Link to comment Share on other sites More sharing options...
Quenrich.8471 Posted August 28, 2018 Author Share Posted August 28, 2018 A follow-up ticket as in responding to the automatic confirmation email of the first ticket. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 28, 2018 Share Posted August 28, 2018 It re-opens the ticket, and sends it back to the Team that handles those issues. Link to comment Share on other sites More sharing options...
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