Admittedly, I'm a bit hot at the moment but given Anet's demonstrated care for their community, I'm gonna keep this as cool as possible. Three times today, after killing the Eater of Souls during the story chapter "The Departed", the game client has crashed. This has a unfortunate twofold side effect. 1) This completely and utterly halts any kind of character progression through the story line. 2) When I relog, I have to go through the ENTIRE scenario (including the Balthazar fight) over and over and over and not being able to progress.
I understand it's Labor Day here in the states so any official answer from Anet is a longshot. However, I would like to know from Anet if:
1) This is a known problem?
2) Is there an ETA for a fix?
As it currently stands, I'm unable to actually enjoy this wonderful game (seriously, it's a fantastic game) and the money I've poured into it (purchases and gems) is beginning to seem more and more like money wasted though caveat emptor applies in that particular case. However, I do hope Anet is aware of this issue and is currently hard at work at applying a fix that will allow me to continue to play GW2 and appreciate the company that has a singular appreciation for it's playerbase (unlike some companies I can name cough cough Bli-cough cough*). I appreciate you allowing me to bring this issue to your attention, appreciate the hard work I know you'll apply towards fixing it, and allowing me to vent my frustration. Thank you in advance for the speedy reply.