pureblackfire.5390 Posted June 26, 2018 Share Posted June 26, 2018 this issue is not fixed. it's happening to me right now. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 26, 2018 Share Posted June 26, 2018 @pureblackfire.5390 said:this issue is not fixed. it's happening to me right now. That issue, from several months ago, would have been fixed long ago. If you are having trouble with the Gem Store, you can follow the troubleshooting steps in the Knowledge Base, accessed via the 'Support' link above/below, and/or contact the Billing/Payment CS Team via the same link.Good luck. Link to comment Share on other sites More sharing options...
Bubba.2731 Posted June 26, 2018 Share Posted June 26, 2018 Yeah I've got this issue as well.I've sent a ticket in to customer support, but just imagine the sheer amount of players that have this issue and cannot purchase gems, but they're too lazy and can't bother with contacting customer support.ArenaNet must be losing out on a lot of revenue for spontaneous purchases... Link to comment Share on other sites More sharing options...
pureblackfire.5390 Posted June 26, 2018 Share Posted June 26, 2018 @Bubba.2731 said:Yeah I've got this issue as well.I've sent a ticket in to customer support, but just imagine the sheer amount of players that have this issue and cannot purchase gems, but they're too lazy and can't bother with contacting customer support.ArenaNet must be losing out on a lot of revenue for spontaneous purchases... you'd think it would be a priority given the game is free to play. Link to comment Share on other sites More sharing options...
hoppystar.7591 Posted August 17, 2018 Share Posted August 17, 2018 I'm still having issues with this too. I've been waiting for the mount adoption licence to come back into the store and wanted to buy some., now it looks like I can't :/. It's the same card I used to purchase the expansion recently and that went through fine. Link to comment Share on other sites More sharing options...
ManiacBanana.5126 Posted August 18, 2018 Share Posted August 18, 2018 I'm having this issue as well... I just want to purchase the smallest amount of gems so i can continue the story.... Link to comment Share on other sites More sharing options...
Alexera.6873 Posted August 19, 2018 Share Posted August 19, 2018 Cant say Ive ever had a game where Im trying to throw money at them and they wont take it....this happened to me a week ago, submitted ticket, didnt tell me what was wrong just " Oh hey we fixed you up now" and I was able to purchase gems again, now its happening again. What in the world, apparently Anet is telling me I shouldnt spend money with them. This is most definitely a reoccurring problem because I had it happen roughly a year ago, I waited a few days and it resolved itself. Makes me wonder if its a security issue of some sort . Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 20, 2018 ArenaNet Staff Share Posted August 20, 2018 @"Alexera.6873" said:Cant say Ive ever had a game where Im trying to throw money at them and they wont take it....this happened to me a week ago, submitted ticket, didnt tell me what was wrong just " Oh hey we fixed you up now" and I was able to purchase gems again, now its happening again. What in the world, apparently Anet is telling me I shouldnt spend money with them. This is most definitely a reoccurring problem because I had it happen roughly a year ago, I waited a few days and it resolved itself. Makes me wonder if its a security issue of some sort .I'm sorry that is happening for you. I would suggest that you update your previous support ticket, to tell them the problem has returned. Whatever they found internally will be noted in that ticket, and it may help them resolve the issue more quickly. @hoppystar.7591 said:I'm still having issues with this too. I've been waiting for the mount adoption licence to come back into the store and wanted to buy some., now it looks like I can't :/. It's the same card I used to purchase the expansion recently and that went through fine.@"ManiacBanana.5126" said:I'm having this issue as well... I just want to purchase the smallest amount of gems so i can continue the story....Have you submitted a ticket? Use "Payments" or "Purchase Issue" and the proper team will get the ticket assigned to them, and should be able to help you get this resolved. Very sorry to hear you're having issues, btw! Link to comment Share on other sites More sharing options...
Exekyel.9783 Posted August 22, 2018 Share Posted August 22, 2018 Since the new Black Lion update today I bought one new outfit and now I receive the same message, this also just happened to my friend who is sitting next to me not to mention the black lion trader is taking foreverrr to load. Link to comment Share on other sites More sharing options...
PoinkPoink.3915 Posted August 22, 2018 Share Posted August 22, 2018 Me and my wife are trying buy gems as well. When I confirmed the gem purchase, it brings me back to gem amount selection screen. Been trying several times now. Dunno what's happening. Please accept my money, Anet. I already sent a ticket, btw. Link to comment Share on other sites More sharing options...
System Posted September 6, 2018 Author Share Posted September 6, 2018 This discussion was created from comments split from: Problem Purchasing Gems. Link to comment Share on other sites More sharing options...
MRSKITTY.1682 Posted September 30, 2018 Share Posted September 30, 2018 Guess what everyone!! Its back. My husband and I are going through the same issue. We wanted to make a sizeable purchase and could not. Sent in a ticket on mine and just got an email we are working on it thank you for your patience. You are all right. Guess they dont want our money. Guess it is not good enough for them. By the time they get this figured out, the items will no longer be in the gem store. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted October 2, 2018 ArenaNet Staff Share Posted October 2, 2018 @MRSKITTY.1682 said:Guess what everyone!! Its back. My husband and I are going through the same issue. We wanted to make a sizeable purchase and could not. Sent in a ticket on mine and just got an email we are working on it thank you for your patience. You are all right. Guess they dont want our money. Guess it is not good enough for them. By the time they get this figured out, the items will no longer be in the gem store. I don't know of any systemic issue with the purchase system. If you were told the team is working on the issue, I believe that indicates they are researching your personal situation, not a systemic issue that is blocking all or even a lot of purchases. Link to comment Share on other sites More sharing options...
BadSolano.1749 Posted October 4, 2018 Share Posted October 4, 2018 it is happening to me now. i cant purchase gem in game. i did submit ticket. :/ Link to comment Share on other sites More sharing options...
xXxdivinexXx.1947 Posted December 3, 2018 Share Posted December 3, 2018 Trying to make a purchase. i tried 3 credit cards. and everytime i confirm order.. and error blinks in red at top real quick but it doesnt accept payment....? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 3, 2018 Share Posted December 3, 2018 You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck. Link to comment Share on other sites More sharing options...
xXxdivinexXx.1947 Posted December 3, 2018 Share Posted December 3, 2018 dammit i wanted gems so bad haha... I submiited a ticket.. thank you! :) Link to comment Share on other sites More sharing options...
zDeathRow.4369 Posted December 3, 2018 Share Posted December 3, 2018 Last 2 days iv tried to buy gems (1600) and it keeps showing an error when I buy, I ready contacted my bank and they said nothing is wrong and my card works fine, I submitted a ticket, so do I just wait now? Or if anyone else has any idea? All my input info was correct in every way Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 3, 2018 Share Posted December 3, 2018 Yes, you wait until the CS Team can assist you.Good luck. Link to comment Share on other sites More sharing options...
PolarTitan.8519 Posted December 3, 2018 Share Posted December 3, 2018 I have had this issue before and I went through paypal instead and got it working through them. I don't know why they don't like the card version, but paypal might work as a backup option. Link to comment Share on other sites More sharing options...
Nelli.5093 Posted December 4, 2018 Share Posted December 4, 2018 I have the same issue... Tried credit card, paypal and key code, and still have the same error.UPDATE: I tried again the key code in a different map area and it worked. Still no updates from CC nor paypal though.. Link to comment Share on other sites More sharing options...
Ayakaru.6583 Posted December 4, 2018 Share Posted December 4, 2018 Do you live in belgium? I thought they had their gem sales disabled as long as black lion chests and mount manageries are available (not sure, but thats what I heard) Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 4, 2018 Share Posted December 4, 2018 No, Belgium players are only restricted from purchasing certain Gem Store items. Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted December 4, 2018 Share Posted December 4, 2018 A couple of people report having success by clearing the gw2 cache, with the game closed. Upon restart, gem purchase appears to work again. (Details on how to do this are available by clicking on 'Support' above and then searching for cache in the knowledge base.) Link to comment Share on other sites More sharing options...
Sereana Shadow.1239 Posted December 6, 2018 Share Posted December 6, 2018 recently started playing again. had to uninstall/re install in order to play again. Bought the new expansion through the site just fine, used the same card to make a gem purchase just fine. Now i keep getting a brief flash of an error and sent back to the first purchase page. tried to do it through paypal and it said the system wasnt working Link to comment Share on other sites More sharing options...
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