We have discovered an issue with the transmittal of automatic e-mails for ArenaNet accounts. This means that some players may not receive an automated e-mail through the authentication or password reset system. Team members have been working to address the situation and as soon as it is resolved we’ll post here to let you know. After that time, if you then do not receive your requested e-mail, please request a new one. We apologize for this inconvenience and thank you for your patience.
Communications Manager: ArenaNet
Fansite & Guild Relations; In-Game Events; Community Showcase Live