Suspended account for buying PoF

Hello,

I'm writing this post for my friend, because he can't even post on this forum.

"I want to share my experience with Path of Fire Expansion. So, 16th September I bought Path of Fire (deluxe 54,99 Euro) from official site (guildwars2.com) and then I went on vacation. When I got back (23rd September) I tried to login and play my favourite game and I saw message on login screen: Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information. I saw that on 17th September my purchase of PoF was refunded - I really don't know why, because I was using my normal credit card. Of course 23rd I sent ticket to support and even I bought one more time Expansion (25th September) my account is suspended and I can't play PoF or even the game without PoF. I know this probably not best place to complain, but I'm feeling kinda hopeless. Anyone knows how long do I need to wait for unblock my account? This is kinda crazy and waiting is killing me, because I didn't do anthing wrong.Elmario.9038"

How long does he need to wait? It's aldready 6 days from sending ticket.

Due to high volume, some ticket responses are running at about 2 weeks. Your friend's ticket may take less time. Your friend only has to wait for his ticket to make it through the queue, and then for the Team to assess and, if possible, assist.

Good luck.