Kineor.3461 Posted October 30, 2018 Share Posted October 30, 2018 I'm trying to help a guild mate out here. He has a new Service Provider. Old service provider cancelled his linked email address.As he tries to log into the game, it wants the authentication code for the new IP address. See above about cancelled email address.If he tries to log into the GW2 website to update his account, it asks for the authentication code for the new IP address. He can not log into the website to update either his email address, or add an SMS number for SMS authentication. He has a support ticket open from 9 months ago about this, but again, the email account linked the game no longer exists. (yes, he's been locked out 9 months)He can't log into support, he can't log into his account to update, and he can't log into the game, all for the want of an authorization code he has no ability to access. How does he get out of this death loop? Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted October 30, 2018 Share Posted October 30, 2018 He can always open an anonymous ticket on https://support.guildwars2.com/ and give as much information into the ticket as possible to authenticate himself. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 31, 2018 Share Posted October 31, 2018 As above, your friend can create a Support Ticket using the 'anonymous' option, and give a new email address for the CS Team to contact him and start the process of changing his email/2FA authentication. Link to comment Share on other sites More sharing options...
Kineor.3461 Posted October 31, 2018 Author Share Posted October 31, 2018 Awesome guys. Thanks. I had no idea you could do an anonymous ticket. I'll get him rolling. Link to comment Share on other sites More sharing options...
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