Is there a chat function or phone number — Guild Wars 2 Forums

Is there a chat function or phone number

I was unable to find the email with my old game key, so I bought a new copy under a new email.

Then I was told by a friend I could submit a ticket. I am trying to get a refund 4 the expansions I bought on the new account so I can apply them to my old account. That they'll give me access to by sending to a new email.
It's just taking forever to hear back from them is there some way to speed up the process I'd really like to start playing

Best Answers

Answers

  • So it's been 5 days and no resolution. Is their nothing else I can do?

  • You can update your ticket (reply to the automated email), and inquire about progress. This will re-open the ticket, should it inadvertently have been closed. Though, due to stated high volume again, it's probably just making its way through the queue.

    Good luck.

  • Is there Any eta? I've received no information to let me know the status how long does this usually take. Is the q worked on 24/7 or do they only tackle these during normal business hours.

    I mean I'm ready to drop 100 bucks on the expansions once I get my old game key. I just wish I knew how long

  • Yes, the CS Team works 24/7/365. No, there's no ETA; access issues can take longer. Make sure to provide as much information identifying you as the owner as possible.

    Good luck.

  • RoseofGilead.8907RoseofGilead.8907 Member ✭✭✭✭

    @TheQuickFox.3826 said:
    There is an ArenaNet phone number listed at the BBB website. Not sure if they will give phone support, and if yes, if that is the right number.
    https://www.bbb.org/us/wa/bellevue/profile/computer-software-developers/arenanet-llc-1296-22017235/details

    The phone number looks to just be the general contact phone number for Arenanet Inc. Calling it with a support question would just result in being told to submit a ticket via the support website.

    Oh look. I have a signature now.

  • They finally got back to me but only resolved half the issue. So when I asked what was happening with the other party back to silence lol. We will see how long it takes to hear back this time

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