Game crashes when loading instances — Guild Wars 2 Forums

Game crashes when loading instances

Lagharto.1398Lagharto.1398 Member
edited November 17, 2018 in Account & Technical Support

Game crashes 9 from 10 times that I try to load certain contents (story instance, guild hall, home instance). This started to happen with the halloween event. I'm running the game in windowed mode now, because the crash report window was staying hidden behind the other windows (even with alt+tab).

https://imgur.com/ZGC3MCq (tried to attach with the button above, but didn't work)

Usually the crashes happens at the same STATE_MODELS_STREAM point.

Comments

  • If you post the first part of the Crash Report (Show Details), someone may be able to offer assistance.

    Good luck.

  • Just crashed while loading home instance at Hoelbrak.

    Parts of error log:

    --> Crash <--
    Assertion: Failed to load file.
    File: ......\Services\Asset\AssetPc.cpp(346)
    App: Gw2-64.exe
    Pid: 5004
    BaseAddr: 000000013F660000
    ProgramId: 101
    Build: 94892
    When: 2019-02-05T10:59:15Z 2019-02-05T08:59:15-02:00
    Uptime: 0 days 0:04:34
    Flags: 0

    and

    --> Error Logs <--

    Model '0x08223a': Failed to resolve AimIK bone indices.
    Map load hang on STATE_MODELS_STREAM detected: MapId: 28, Position: (-9057.679688, -24303.500000, -3760.139893), Completion: 0.000000
    Content is referencing a propID that doesn't exist propId='1714771293001253412'
    NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75
    NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75
    Content is referencing a propID that doesn't exist propId='1616761891032433182'
    Content is referencing a propID that doesn't exist propId='1616761160887992838'
    Content is referencing a propID that doesn't exist propId='1616760722801328652'
    Content is referencing a propID that doesn't exist propId='1616760748571132416'
    Content is referencing a propID that doesn't exist propId='1616760735686230530'
    Content is referencing a propID that doesn't exist propId='1616770811679506964'
    Content is referencing a propID that doesn't exist propId='1616770412247548438'
    Content is referencing a propID that doesn't exist propId='1616770803089572375'
    Content is referencing a propID that doesn't exist propId='1616762170205307410'
    Content is referencing a propID that doesn't exist propId='1616761946867008028'
    Content is referencing a propID that doesn't exist propId='1649806695165100546'
    Texture '0x197e81' dimensions too small
    Loading '0x197e81' texture failed
    Texture '0x197e82' dimensions too small
    Loading '0x197e82' texture failed
    Texture missing mip chain: 0x011f2e
    Texture missing mip chain: 0x011f30
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x01350d
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Failed to load file {0x0000000b:0x0000000b[0]}

    --> DirectX Device Info <--
    VendorId = 0x10de
    DeviceId = 0x1244
    Version = 23.21.0013.9135
    Description = NVIDIA GeForce GTX 550 Ti
    Compat = 0x00100800
    VidMem = 1024 MB

  • Crashed while loading story instance "Bad Ice" (personal story, lvl 50).

    Parts of error log:

    --> Crash <--
    Assertion: Failed to load file.
    File: ......\Services\Asset\AssetPc.cpp(346)
    App: Gw2-64.exe
    Pid: 6008
    BaseAddr: 000000013F9A0000
    ProgramId: 101
    Build: 94892
    When: 2019-02-05T13:59:50Z 2019-02-05T11:59:50-02:00
    Uptime: 0 days 0:15:58
    Flags: 0

    and

    --> Error Logs <--
    00546'
    Model '0x082239': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x01350d
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x0f7d63
    Texture missing mip chain: 0x0f7d64
    The skill-palettes referencing skill 13009 use multiple weapon-types.
    The skill-palettes referencing skill 13112 use multiple weapon-types.
    The skill-palettes referencing skill 13031 use multiple weapon-types.
    The skill-palettes referencing skill 13031 use multiple weapon-types.
    Texture missing mip chain: 0x102e10
    Model '0x08223a': Failed to resolve AimIK bone indices.
    NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75
    Model '0x082239': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x00c1a9
    Texture missing mip chain: 0x00c1ab
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Texture '0x03539b' dimensions too small
    Loading '0x03539b' texture failed
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x00c1a9
    Texture missing mip chain: 0x00c1ab
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Content is referencing a propID that doesn't exist propId='1541450684919062063'
    Failed to load file {0x0000000b:0x0000000b[0]}

    --> DirectX Device Info <--
    VendorId = 0x10de
    DeviceId = 0x1244
    Version = 23.21.0013.9135
    Description = NVIDIA GeForce GTX 550 Ti
    Compat = 0x00100800
    VidMem = 1024 MB

  • Crashed while loading story instance "On Red Alert" (personal story, lvl 60).

    Parts of error log:

    --> Crash <--
    Assertion: Failed to load file.
    File: ......\Services\Asset\AssetPc.cpp(346)
    App: Gw2-64.exe
    Pid: 3940
    BaseAddr: 000000013F180000
    ProgramId: 101
    Build: 95112
    When: 2019-02-05T23:36:09Z 2019-02-05T21:36:09-02:00
    Uptime: 0 days 0:40:18
    Flags: 0

    and

    --> Error Logs <--
    ': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Texture '0x03539b' dimensions too small
    Loading '0x03539b' texture failed
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Failed to load file {0x0000000b:0x0000000b[0]}

    --> DirectX Device Info <--
    VendorId = 0x10de
    DeviceId = 0x1244
    Version = 23.21.0013.9135
    Description = NVIDIA GeForce GTX 550 Ti
    Compat = 0x00100800
    VidMem = 1024 MB

  • Healix.5819Healix.5819 Member ✭✭✭✭

    Considering it's crashing because it can't load one of the asset files, you can try using the -repair command, or to be more complete, delete the file %appdata%/Guild Wars 2/Local.dat, then launch with:

    -repair -assetsrv 52.2.184.1

    52.2.184.1 changes regularly, so if it fails to connect, look up the IP yourself using cmd.exe > nslookup origincdn.101.arenanetworks.com 1.1.1.1

  • Already did the basic repair. I'll try deleting the Local.dat file.

  • @Healix.5819 said:
    Considering it's crashing because it can't load one of the asset files, you can try using the -repair command, or to be more complete, delete the file %appdata%/Guild Wars 2/Local.dat, then launch with:

    -repair -assetsrv 52.2.184.1

    52.2.184.1 changes regularly, so if it fails to connect, look up the IP yourself using cmd.exe > nslookup origincdn.101.arenanetworks.com 1.1.1.1

    I did the repair using the "-assetserv" argument. Size of Local.dat file dropped from 75,643KB to 14,232KB. Played only for a few minutes after the repair (after midnight) and had no errors loading the 1st stage of "On Red Alert" at Lornar's Pass and home instance at Hoelbrak. Closed the game to try again today. Logged in with the same char at Hoelbrak, changed map to Lion's Arch and tried to load the 2nd stage of "On Red Alert". Crashed.

    Parts of error log:

    --> Crash <--
    Assertion: Failed to load file.
    File: ......\Services\Asset\AssetPc.cpp(346)
    App: Gw2-64.exe
    Pid: 1328
    BaseAddr: 000000013FB60000
    ProgramId: 101
    Build: 95112
    When: 2019-02-06T10:20:52Z 2019-02-06T08:20:52-02:00
    Uptime: 0 days 0:04:44
    Flags: 0

    and

    --> Error Logs <--
    616761946867008028'
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x011f2e
    Texture missing mip chain: 0x011f30
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x01350d
    Texture '0x197e81' dimensions too small
    Loading '0x197e81' texture failed
    Texture '0x197e82' dimensions too small
    Loading '0x197e82' texture failed
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
    Model '0x080b24': Failed to resolve AimIK bone indices.
    NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75
    NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75
    Content is referencing a propID that doesn't exist propId='2248714043770673416'
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x1ad512': Failed to resolve AimIK bone indices.
    Model '0x082239': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223f': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0x0f8c78
    Model '0x080b24': Failed to resolve AimIK bone indices.
    Model '0x08223f': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Model '0x08223a': Failed to resolve AimIK bone indices.
    Texture '0x15ff7e' dimensions too small
    Loading '0x15ff7e' texture failed
    Texture '0x15ff7f' dimensions too small
    Loading '0x15ff7f' texture failed
    NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75
    NULL REWARD TRACK: 89EBF810-9ECD-E511-80C3-ECB1D78A5C75
    Failed to load file {0x0000000b:0x0000000b[0]}

    --> DirectX Device Info <--
    VendorId = 0x10de
    DeviceId = 0x1244
    Version = 23.21.0013.9135
    Description = NVIDIA GeForce GTX 550 Ti
    Compat = 0x00100800
    VidMem = 1024 MB

  • You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

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