Heart of Thorns, Path of Fire buying pages broken — Guild Wars 2 Forums

Heart of Thorns, Path of Fire buying pages broken

Jura.2170Jura.2170 Member ✭✭
edited November 21, 2018 in Bugs: Game, Forum, Website

The buying pages for Heart of Thorns and Path of Fire are broken. None of the links work and there's no pictures on the pages

https://buy.guildwars2.com/store?Action=html&Locale=en_IE&SiteID=gw2&cid=104:5::::Global:290:::&pbPage=heartofthorns&themeID=4785548000

https://buy.guildwars2.com/store?Action=html&Locale=en_IE&SiteID=gw2&cid=104:5::::Global:289:::&pbPage=pathoffire&themeID=4785548100

The last text on both pages is

class="ico-twitter" target="_blank" " class="ico-rss" target="_blank"

Tagged:

Comments

  • Try a different browser. Try clearing cookies. Try making sure no ad-blockers are in effect.
    Make sure that tracking is allowed.

    Good luck.

  • Khisanth.2948Khisanth.2948 Member ✭✭✭✭
    edited November 21, 2018

    I was going to post about it but canceled it since Firefox's market seems pretty low.

    It is caused by Firefox 43+(might be 42) Content Protection(or similar I guess, I only checked with FF and chrome) which blocks certain things being loaded from third party sites. The site is on guildwars2.com but it is loading some scripts, stylesheets and icon images from Digital River servers.

    You can click on the shield/padlock icon next to the URL bar and disable Content Protection for that site.

  • Ah, cool. I couldn't remember exactly what it was with the browser you had to do. Content protection...ok.

  • All of the images on the store page are broken. Cashe clearing and cookie wipes are useless as it is tied to the Firefox browser.

  • @Darkvramp.5640 said:
    All of the images on the store page are broken. Cashe clearing and cookie wipes are useless as it is tied to the Firefox browser.

    Did you turn off content protection?

  • @Inculpatus cedo.9234 said:

    @Darkvramp.5640 said:
    All of the images on the store page are broken. Cashe clearing and cookie wipes are useless as it is tied to the Firefox browser.

    Did you turn off content protection?

    yes, turning off all add-ons in firefox after clearing my cache and cookies, its tied to something in firefox, and it works just fine in chrome and edge/explorer.

  • Khisanth.2948Khisanth.2948 Member ✭✭✭✭

    @Darkvramp.5640 said:

    @Inculpatus cedo.9234 said:

    @Darkvramp.5640 said:
    All of the images on the store page are broken. Cashe clearing and cookie wipes are useless as it is tied to the Firefox browser.

    Did you turn off content protection?

    yes, turning off all add-ons in firefox after clearing my cache and cookies, its tied to something in firefox, and it works just fine in chrome and edge/explorer.

    The Content Block/Protection is not an add-on. That is accessed by clicking on the padlock next to the URL.

  • Are the issues being reported in the last couple of days all related to the use of Firefox? Just checking.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • Leablo.2651Leablo.2651 Member ✭✭✭
    edited January 22, 2019

    Tracking protection in Firefox apparently uses the Disconnect.me filter list, so in theory it would affect anyone using that app, or anything based on their lists. Most likely, it is just an issue with a bad filter that they need to fix on their end. The tracking filters in ABP don't interfere with the page.

    Indeed, Disconnect.me seems to consider digitalriver.com itself to be a tracking domain. Yikes?
    https://disconnect.me/trackerprotection/blocked

  • edited January 23, 2019

    Our testing showed the pages properly in a variety of browsers, including Firefox. I think you might be right -- it might be a filter that is preventing some people from getting to the purchase pages. Thanks for that observation.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

  • It's definitely the Tracking option. The pages only work if tracking is allowed.

©2010–2018 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCSOFT Corporation. All other trademarks are the property of their respective owners.