I am helping two people register a new, paid for PoF account and begin playing the game. We are all at the same physical location, so can talk as well as see what's gonig on on each computer. We've tried since last night (now 12 hours).
The initial foray: After filling in the email address, password twice, display name and checking I agree, we click signup, the screen blinks, and we get a message that an email has been sent to the entered address containing a numeric code and instructions to put in the code and hit continue. However, in both tries, on two separate computers, no email ever arrives. We verify the email itself is working by passing emails back and forth to/from each other. ARENANET is apparently not emailing the verification email.
12 hours later, with still no email, we revert to a blank account creation form and try again. This time, after filling in the email address, password twice, display name and checking I agree, we click signup, the screen blinks, and we get a message across the top of the page saying we are unable to register the account with the data given, please check it and try again. We have no errors indicated on the screen (i.e. the little triangles with the ! point. Nothing appears to be wrong with any of the entries, but we don't even get as far as the previous night, where we get the message that an email has been sent. The page never advances.
Any ideas? I have an account of my own, 5 years old and will every expansion and LW, and can log in and play. My two friends cannot even great an account, never mind resigter a serial code. What should we do next? Customer support won't be open for days, there is no phone support, chat, etc. We are computer literate and willing to try helpful suggestions.