Account Recovery — Guild Wars 2 Forums

Account Recovery

My brother is unable to recover his account because he does not remember his character name or the serial code. He has been away from the game for years and even when he contacted support before they did not help very much. Does anyone know how he could go about getting his account information back?


  • Linken.6345Linken.6345 Member ✭✭✭✭

    work with support, íf they gave it out without either of those things you mention anyone could get your account.

  • Cyninja.2954Cyninja.2954 Member ✭✭✭✭

    As mentioned work with support. Things like past billing, ID or other unique identifiers might work. In recovery it is all about proving to the CSR representative that the account is actually yours via showing information only the original account holder can have/know.

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