No newsletter & no newsletter confirmation mail — Guild Wars 2 Forums

No newsletter & no newsletter confirmation mail

I have subscribed to the newsletter but do not receive a confirmation email. Does anyone else have this problem?
(I have looked in my mails...I got the last newsletter from guildwars more than 2 years ago...)

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Comments

  • I don't think anyone receives a confirmation email for subscribing. I know I never did. (I do receive the Newsletters, though.)

  • There is supposed to be a confirmation e-mail for this, and I received it after joining it about five minutes ago. After filling out the form, you should have been sent to a page that said the following:

    Stay up to Date
    Thanks for signing up for the Guild Wars 2 newsletter!
    Please check your email inbox to confirm your subscription.
    The confirmation email was sent to: (Your Email)
    If you did not receive an email, please check your spam folder, or add [email protected] to your address book.

    After that, the mail should get to you almost instantly and ask you to click a confirmation link; I imagine they do this so other people can't sign you up for potential spam.

    From what I'm reading, joining this mailing list is the only way to participate in the Roller Beetle sweepstakes, so enjoy that I guess.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited December 6, 2018

    Huh. Must be something they added after many of us signed up (1 year+ ago).
    I know I signed up on the Beetle Racing page on an alt account email, but got no redirect nor email.
    Thanks for the information.

  • @AgentMoore.9453 said:
    There is supposed to be a confirmation e-mail for this, and I received it after joining it about five minutes ago. After filling out the form, you should have been sent to a page that said the following:

    Stay up to Date
    Thanks for signing up for the Guild Wars 2 newsletter!
    Please check your email inbox to confirm your subscription.
    The confirmation email was sent to: (Your Email)
    If you did not receive an email, please check your spam folder, or add [email protected] to your address book.

    After that, the mail should get to you almost instantly and ask you to click a confirmation link; I imagine they do this so other people can't sign you up for potential spam.

    From what I'm reading, joining this mailing list is the only way to participate in the Roller Beetle sweepstakes, so enjoy that I guess.

    All I saw on the page was : Thank you for signing up for the newsletter! We'll be in touch soon with the latest Guild Wars 2 information.

    Never got an e-mail, either.

  • The link I used came from the bottom of the Guild Wars 2 official website:
    https://www.guildwars2.com/en/newsletter-signup/

    I can't imagine why they'd have two separate signups, but if they do, it seems like the Roller Beetle link is broken (or lacking) in some way. It may also behave differently if you've already signed up in the past with the e-mail you're trying to use now.

  • @AgentMoore.9453 said:
    The link I used came from the bottom of the Guild Wars 2 official website:
    https://www.guildwars2.com/en/newsletter-signup/

    I can't imagine why they'd have two separate signups, but if they do, it seems like the Roller Beetle link is broken (or lacking) in some way. It may also behave differently if you've already signed up in the past with the e-mail you're trying to use now.

    I've signed up on both pages, get the same (lack of) results.

  • I got a newsletter today, so somewhere along the line, the sign-up and the steps taken to avoid it being stuck in the spam filter seem to have worked.

  • edited December 12, 2018

    Here's how things work:

    • If you are a first-time subscriber for the newsletter, you will receive an e-mailed confirmation message to verify your e-mail address.
    • If you already subscribed, or are re-subscribing -- for instance, you opted out of the newsletter for a while -- you will not receive an e-mail confirmation when you sign up. You can be sure, though that if you see the on-screen confirmation that you’ve been added to the mailing list, you'll be good to go.
    • If you learn that an e-mailed newsletter went out after you signed up (or signed up again) and if you do not receive that mailing, wait a bit, then contact Customer Support. You see, newsletters do not go out all at once, but are sent out in a staggered system. This means that one of your friends may receive a newsletter on Tuesday and yours may arrive on Thursday. If you don't receive a copy after a few days, feel free to contact CS.

    If you're concerned about the newsletter subscription in relation to the sweepstakes, or just in general, I hope these details help answer the questions you have.

    Gaile Gray
    Communications Manager: ArenaNet
    Fansite & Guild Relations; In-Game Events; Community Showcase Live

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