Having trouble buying Gems. — Guild Wars 2 Forums

Having trouble buying Gems.

GW Noob.6038GW Noob.6038 Member ✭✭
edited December 4, 2018 in Players Helping Players

I've been trying to purchase some Gems but have not been able to. I checked with my bank to make sure they weren't blocking the transaction...they said they hadn't, but would make sure that all transactions would be processed for the next 24 hours. Anyone have a similar problem? What was the solution?

EDIT: Anet CS resolved my problem...I have no idea what was wrong, but it's fixed now. Thanks guys!

Comments

  • Danikat.8537Danikat.8537 Member ✭✭✭✭

    Submit a bug report - probably best to do it through the website rather than in-game because that way you'll get a reply. Make sure you tell them exactly what went wrong - how far through the process you were able to get and what happened when it stopped working, including any error messages.

    "I can't buy gems" is like asking Anet to find a needle in a haystack - there's about 1,001 things that could be stopping it. Telling them how far you could get and what happened at least narrows down which bit of the haystack it's in.

    "You can run like a river, Till you end up in the sea,
    And you run till night is black, And keep on going in your dreams,
    And you know all the long while, It's the journey that you seek,
    It's the miles of moving forward, With the wind beneath your wings."

  • @Danikat.8537 Yeah...I already sent a ticket. I'm just looking for answers while I wait for a response from Anet. Which could take DAYS.

  • FogLeg.9354FogLeg.9354 Member ✭✭✭

    GW2 Support has been very helpful and fairly fast whenever I had problem in the past. Just give them some time, other players usually have not much to say about real money transactions.

    Which country you are from? I know there were some problems with Russia in the summer.

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