High CPU Usage in High Sierra - appreciate developer response — Guild Wars 2 Forums

High CPU Usage in High Sierra - appreciate developer response

theOmegaAlex.4863theOmegaAlex.4863 Member ✭✭
edited September 30, 2017 in Account & Technical Support

Been having what seems like a lot of lag and random system, crashes with the game since the High Sierra update plus the PoF update. This is a snippet. For some reason I still can't access the support site to submit a ticket so I would appreciate it if someone could get back to me

Date/Time: 2017-09-29 20:12:04.672463 -0400
OS Version: Mac OS X 10.13 (Build 17A365)
Architecture: x86_64
Report Version: 19

Command: GuildWars2
Path: /Applications/Guild Wars 2 64-bit.app/Contents/MacOS/GuildWars2
Version: 1.0 (1)
Parent: launchd [1]
PID: 3158

Event: cpu usage
CPU: 90s cpu time over 173 seconds (52% cpu average), exceeding limit of 50% cpu over 180 seconds
Action taken: none
Duration: 173.19s
Steps: 171

Hardware model: iMac14,3
Active cpus: 8

Fan speed: 2469 rpm

Comments

  • For an individualized response, you can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

  • I can't. I keep getting routed away from it. It will not let me log in and use the support site. I can only do it anonymously and then can't check the progress.

  • You will know when the CS Team answers your ticket when you receive an email response. The ability to log in and 'check progress' is new; for the previous 4+ years, we could not do that. Thus, it really makes little difference if you log in or submit a ticket anonymously. It is likely the only way you will get an official response.

    Good luck.

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