iertutil.dll problem with gw2 installation — Guild Wars 2 Forums

iertutil.dll problem with gw2 installation

snatch.2584snatch.2584 Member
edited January 7, 2019 in Account & Technical Support

Hello friends, i used to play Guild Wars 2 few years ago but heard many opinions that it's even better these days and I thought about coming back to this game. Unfortunately I have a problem, after downloading "gw2setup" and running it i see an system error - CoherentUI_Host.exe "can't continue with code because iertutil.dll is missing". My firewall and antywir are already off, computer already scanned by malwarebytes. This file is in system32 where it should be but still this error exists. When I try to download iertutil.dll from the Internet and change it in system32 i can't do it. I have no ideas how to solve this problem.
Sorry for my english mistakes but i'm doing my best.

Error pic - https://imgur.com/Kh9r1lJ

--> Crash <--
Assertion: Coherent host crashed
File: ......\Engine\ArenaWeb\CoherentUi\AwCohContext.cpp(325)
App: Gw2-64.exe
Pid: 10300
Cmdline: -allowInstall
BaseAddr: 00007FF756F40000
ProgramId: 101
Build: 94135
When: 2019-01-07T08:19:31Z 2019-01-07T09:19:31+01:00
Uptime: 0 days 0:00:05
Flags: 0

--> System <--
Name: 2c34d3f0
IpAddr: 192.168.20.11
Processors: 4 [AuthenticAMD:15:4:3]
OSVersion: Windows 10.0 (64 bit)

--> System Memory <--
Physical: 1058MB/ 4095MB 25%
Paged: 1880MB/ 6527MB 28%
Virtual: 134213333MB/134217727MB 3%
Load: 74%
CommitTotal: 4646MB
CommitLimit: 6527MB
CommitPeak: 5062MB
SystemCache: 986MB
HandleCount: 63248
ProcessCount: 160
ThreadCount: 1736

--> Process Memory <--
Private: 40MB
WorkingSet: 43MB
PeakWorkingSet: 138MB
PageFaults: 326313

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 19.73 6314
Uncategorized 11.46 4871
Collide Havok 6.45 755
Collide 6.45 755
Programmer Data 1.82 688
I/O 1.40 429
File Service 1.24 12
Networking 0.11 14
Collections 0.10 73
Dictionary 0.09 41
Archive 0.08 23
Asset Service 0.07 389
Event 0.07 3
UI 0.06 65
Web Browser 0.06 51
Game 0.04 55
Engine 0.02 12
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Uncategorized 11.46 4871
Collide Havok 6.45 755
File Service 1.24 12
Networking 0.11 9
Dictionary 0.09 41
Archive 0.08 23
Asset Service 0.07 389
Event 0.07 3
Web Browser 0.06 51
Game 0.02 45
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
Collections 0.01 25
Engine 0.01 6
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2
Text 0.00 1
Download 0.00 3
UI 0.00 14
Programmer Data 0.00 2
String 0.00 9

--> DllList <--
C:\Users\snacz\AppData\Local\Temp\Gw2.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
C:\WINDOWS\System32\KERNEL32.DLL
C:\WINDOWS\System32\KERNELBASE.dll
C:\WINDOWS\SYSTEM32\apphelp.dll
C:\WINDOWS\System32\USER32.dll
C:\WINDOWS\System32\win32u.dll
C:\WINDOWS\System32\GDI32.dll
C:\WINDOWS\System32\gdi32full.dll
C:\WINDOWS\System32\msvcp_win.dll
C:\WINDOWS\System32\ucrtbase.dll
C:\WINDOWS\System32\ADVAPI32.dll
C:\WINDOWS\System32\msvcrt.dll
C:\WINDOWS\System32\sechost.dll
C:\WINDOWS\System32\RPCRT4.dll
C:\WINDOWS\System32\WS2_32.dll
C:\WINDOWS\System32\WINTRUST.dll
C:\WINDOWS\System32\MSASN1.dll
C:\WINDOWS\SYSTEM32\VERSION.dll
C:\WINDOWS\System32\CRYPT32.dll
C:\WINDOWS\SYSTEM32\WTSAPI32.dll
C:\WINDOWS\System32\PSAPI.DLL
C:\WINDOWS\System32\ole32.dll
C:\WINDOWS\SYSTEM32\WINMM.dll
C:\WINDOWS\System32\combase.dll
C:\WINDOWS\System32\bcryptPrimitives.dll
C:\WINDOWS\SYSTEM32\winmmbase.dll
C:\WINDOWS\System32\OLEAUT32.dll
C:\WINDOWS\System32\cfgmgr32.dll
C:\WINDOWS\System32\SHELL32.dll
C:\WINDOWS\System32\shcore.dll
C:\WINDOWS\System32\windows.storage.dll
C:\WINDOWS\System32\shlwapi.dll
C:\WINDOWS\System32\kernel.appcore.dll
C:\WINDOWS\System32\profapi.dll
C:\WINDOWS\System32\powrprof.dll
C:\WINDOWS\System32\FLTLIB.DLL
C:\WINDOWS\SYSTEM32\MSACM32.dll
C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.472_none_2c2a8dda8afa8f3b\gdiplus.dll
C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.472_none_f9558ad13092c43c\COMCTL32.dll
C:\WINDOWS\SYSTEM32\USP10.dll
C:\WINDOWS\SYSTEM32\MSIMG32.dll
C:\WINDOWS\SYSTEM32\Secur32.dll
C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
C:\WINDOWS\SYSTEM32\SSPICLI.DLL
C:\WINDOWS\System32\IMM32.DLL
C:\WINDOWS\SYSTEM32\dbghelp.dll
C:\WINDOWS\system32\uxtheme.dll
C:\WINDOWS\System32\clbcatq.dll
C:\WINDOWS\SYSTEM32\ntmarta.dll
C:\WINDOWS\System32\MSCTF.dll
C:\WINDOWS\system32\dwmapi.dll
C:\WINDOWS\system32\napinsp.dll
C:\WINDOWS\system32\pnrpnsp.dll
C:\WINDOWS\system32\NLAapi.dll
C:\WINDOWS\System32\mswsock.dll
C:\WINDOWS\SYSTEM32\DNSAPI.dll
C:\WINDOWS\System32\NSI.dll
C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
C:\WINDOWS\System32\winrnr.dll
C:\WINDOWS\System32\fwpuclnt.dll
C:\WINDOWS\SYSTEM32\bcrypt.dll
C:\Windows\System32\rasadhlp.dll
C:\WINDOWS\System32\TextInputFramework.dll
C:\WINDOWS\System32\CoreMessaging.dll
C:\WINDOWS\System32\CoreUIComponents.dll
C:\WINDOWS\SYSTEM32\wintypes.dll
C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
C:\Users\snacz\AppData\Local\Temp\bin64\CoherentUI64.dll
C:\WINDOWS\SYSTEM32\d3d9.dll
C:\WINDOWS\SYSTEM32\CRYPTSP.dll
C:\WINDOWS\system32\rsaenh.dll
C:\WINDOWS\System32\imagehlp.dll
C:\WINDOWS\SYSTEM32\gpapi.dll
C:\Windows\System32\cryptnet.dll
C:\WINDOWS\SYSTEM32\WINNSI.DLL

--> Game Context <--
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:01

--> World State <--

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.17134.1 (64/32-bit compatible)]

--> ClientContextThreadProc Thread 0x4e8 <--

--> Trace <--
Pc Rt : Args
00007ff75710b54c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff75710b5cb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff95b650eb1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff95b65168e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff757bab153 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff757553dd6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff757478bdf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff75747e180 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7570e90cb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7572d9d4e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7572d7f8e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7572d7c09 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7572d929f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7572d760c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7571022d1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7572909e1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff981883034 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff983cb3691 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000001 rbx=00007ff7586d22c0 rcx=000000c1cd5ff0e0
rdx=00007ff7586d22c0 rsi=0000000000000145 rdi=000000c1cd5ff610
rip=00007ff75710b4ed rsp=000000c1cd5ff080 rbp=0000000000000000
r8=0000000000000145 r9=00007ff75850b8d8 r10=0000a843616a92b8
r11=000000c1cd5ff540 r12=0000000000000002 r13=0000000000000000
r14=0000000000000000 r15=000000c1cd5ffc58
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF7586D22A0 00007ff757babb10 00007ff757baaef4 00007ff757babf80 00007ff757bab2c0
rbx +0 00007FF7586D22C0 2e2e5c2e2e5c2e2e 5c656e69676e455c 626557616e657241 6e657265686f435c
rbx+32 00007FF7586D22E0 6f4377415c695574 747865746e6f4368 000000007070632e 662e736d61726170
rcx-32 000000C1CD5FF0C0 00007ff75710b4ed 000000c1cd5ff080 0000000000000000 0000000000000015
rcx +0 000000C1CD5FF0E0 0000000000000000 0000000000000000 0000000000000000 0000000000000000
rcx+32 000000C1CD5FF100 0000000000000000 0000000000000000 00009fa00010000f 0053002b002b0033
rdx-32 00007FF7586D22A0 00007ff757babb10 00007ff757baaef4 00007ff757babf80 00007ff757bab2c0
rdx +0 00007FF7586D22C0 2e2e5c2e2e5c2e2e 5c656e69676e455c 626557616e657241 6e657265686f435c
rdx+32 00007FF7586D22E0 6f4377415c695574 747865746e6f4368 000000007070632e 662e736d61726170
r9-32 00007FF75850B8B8 0000000000784573 0000001200000002 0000001200000002 0000001200000002
r9 +0 00007FF75850B8D8 0000001200000002 0000000e00000000 6572727543746547 67616b636150746e
r9+32 00007FF75850B8F8 0000000000644965 0000001200000003 49656c6946746547 6974616d726f666e

--> Code <--
00007ff75710b4cd 488bf941 8bf0488d 0d06b5c6 01488bda H..A..H......H.. 00007ff75710b4dd e8ce76fe ff488d4c 2460ff15 4b1e3801 ..v..H.L$..K.8. 00007ff75710b4ed 488b8424 58010000 4c8d0584 a3390148 H..$X...L....9.H
00007ff75710b4fd 89442440 4885db48 8b8424f8 00000044 [email protected]$....D 00007ff75710b50d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.
00007ff7`5710b51d 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

--> Stack <--
000000c1cd5ff080 000000c1cd5ff625 0000000000000200 0000000000000015 0000000000000000 %._............................. 000000c1cd5ff0a0 000000c1cd5ff0c0 000000c1cd5ff0e0 0000000000000000 000000c1cd5ff068 ......................h......
000000c1cd5ff0c0 00007ff75710b4ed 000000c1cd5ff080 0000000000000000 0000000000000015 ...W......_..................... 000000c1cd5ff0e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff100 0000000000000000 0000000000000000 00009fa00010000f 0053002b002b0033 ........................3.+.+.S. 000000c1cd5ff120 00000202002b002b 000000005d010c50 000000c1cd5ffc58 0000000000000000 +.+.....P..]....X.
.............
000000c1cd5ff140 0000000000000000 000002033079ae70 0000000000000002 0000000000000001 ........p.y0.................... 000000c1cd5ff160 000000c1cd5ff0e0 00007ff7586d22c0 00007ff7586d22c0 000000c1cd5ff080 ........"mX....."mX...........
000000c1cd5ff180 0000000000000000 0000000000000145 000000c1cd5ff610 0000000000000145 ........E........._.....E....... 000000c1cd5ff1a0 00007ff75850b8d8 0000a843616a92b8 000000c1cd5ff540 0000000000000002 [email protected].............
000000c1cd5ff1c0 0000000000000000 0000000000000000 000000c1cd5ffc58 00007ff75710b4ed ................X._........W.... 000000c1cd5ff1e0 000000000000027f 000000c1cd5ff4c0 000000c1cd5ff6d0 0002ffff00009fa0 ..........
......._.............
000000c1cd5ff200 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000c1cd5ff220 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff240 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000c1cd5ff260 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff280 0000000000000000 0000000000000000 0068007300610072 0000002900640065 ................r.a.s.h.e.d.)... 000000c1cd5ff2a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff2c0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000c1cd5ff2e0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff300 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000c1cd5ff320 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff340 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000c1cd5ff360 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff380 0000000000000001 0000000000000000 00000000000c06fe 0000000000000000 ................................ 000000c1cd5ff3a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000c1cd5ff3c0 0000000000000000 0000000000000000 000002032eaec4b0 00007ff983a95aa7 .........................Z...... 000000c1cd5ff3e0 0000000000000000 0000000000000000 0000d28d073685bb 00000000fffffffe ..................6.............
000000c1cd5ff400 0000000000000000 00000000000c06fe 0000000000000000 000000000000000c ................................ 000000c1cd5ff420 0000000000000000 00007ff7584a17f4 0000000000000000 000000000000000c ..........JX....................
000000c1cd5ff440 000000c1cd5ff590 00007ff983a8bc7d 0000000000000000 00007ff7584a17f4 .._.....}.................JX.... 000000c1cd5ff460 000002032eaec4b0 0000000000000000 0000fa0600000001 0000000000000000 ................................

--> Error Logs <--
Coherent host process crash: (OSError=0, Error=Coherent UI host process has crashed)

Comments

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