A serious error has occured - In game crashing

I am experiencing In-game crashing with an error message titled, "A serious error has occured". I cant play for more than 2 minutes before i get the error message. I tried re-installing my nvidia drivers but that didnt work. Ill past the error details here and hopefully someone can help me out. I just bought this game so this is very frustrating.

--> Crash <--Exception: c0000005
Memory at address 00000000`02015a00 could not be readApp: Gw2-64.exePid: 2076Cmdline:BaseAddr: 00007FF758720000ProgramId: 101Build: 94619When: 2019-01-13T04:16:45Z 2019-01-12T21:16:45-07:00Uptime: 0 days 0:01:04Flags: 0

--> System <--Name: baf9efedIpAddr: 10.0.0.184Processors: 16 [AuthenticAMD:15:1:1]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 9772MB/16318MB 59%Paged: 10811MB/19262MB 56%Virtual: 134210353MB/134217727MB 3%Load: 40%CommitTotal: 8450MBCommitLimit: 19262MBCommitPeak: 12342MBSystemCache: 9087MBHandleCount: 73515ProcessCount: 175ThreadCount: 2572

--> Process Memory <--Private: 2889MBWorkingSet: 2400MBPeakWorkingSet: 2403MBPageFaults: 1812066

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 1207.71 974762
Programmer Data 838.31 445932
VRAM 721.25 15704
Engine 396.20 231401
Game 308.96 162104
Uncategorized 280.73 463301
Model-Programmer 268.13 54783
VRAM - Prop Tex 261.02 1374
Content 205.27 54187
VRAM - Gr Postproc 141.67 20
Gr 96.25 126714
Collections 94.05 4551
Dictionary 93.02 1716
Text 85.25 12202
VRAM - Character Tex 60.17 316
Gr Umbra 49.65 1429
Art Assets 46.98 17674
Collide 41.69 47855
VRAM - Gr Shadow 32.00 1
VRAM - DirectX Geo Buffers 30.56 1520
I/O 26.65 1338
Character Models 26.60 1981
Composite Models 25.98 397
VRAM - Prop Geo 25.34 162

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 280.73 463301
VRAM - Prop Tex 261.02 1374
Model-Programmer 255.74 35622
Content 205.27 54187
VRAM - Gr Postproc 141.67 20
Dictionary 93.02 1716
Text 85.25 12202
VRAM - Character Tex 60.17 316
Gr Umbra 49.65 1429
VRAM - Gr Shadow 32.00 1
VRAM - DirectX Geo Buffers 30.56 1520
VRAM - Prop Geo 25.34 162
Archive 25.24 38
Composite Tex Pool 24.51 54
VRAM - Composite Tex 23.25 39
VRAM - Effect Texture 21.33 210
Collide Havok 18.45 38865
Collide 16.88 8222
VRAM - Terrain Tex 16.75 42
VRAM - DDI Shader 16.11 11375
Gr Cloud 14.89 19328
VRAM - World Map Tex 14.69 72
Gr Model 14.47 33257
Audio FMOD 13.40 10345

--> DllList <--E:\Guild Wars 2\Gw2-64.exeC:\WINDOWS\SYSTEM32\ntdll.dllC:\WINDOWS\System32\KERNEL32.DLLC:\WINDOWS\System32\KERNELBASE.dllC:\WINDOWS\System32\USER32.dllC:\WINDOWS\System32\win32u.dllC:\WINDOWS\System32\GDI32.dllC:\WINDOWS\System32\gdi32full.dllC:\WINDOWS\System32\msvcp_win.dllC:\WINDOWS\System32\ucrtbase.dllC:\WINDOWS\System32\ADVAPI32.dllC:\WINDOWS\System32\msvcrt.dllC:\WINDOWS\System32\sechost.dllC:\WINDOWS\System32\RPCRT4.dllC:\WINDOWS\System32\WS2_32.dllC:\WINDOWS\System32\WINTRUST.dllC:\WINDOWS\SYSTEM32\VERSION.dllC:\WINDOWS\System32\MSASN1.dllC:\WINDOWS\System32\CRYPT32.dllC:\WINDOWS\SYSTEM32\WTSAPI32.dllC:\WINDOWS\SYSTEM32\WINMM.dllC:\WINDOWS\System32\PSAPI.DLLC:\WINDOWS\System32\ole32.dllC:\WINDOWS\System32\combase.dllC:\WINDOWS\System32\bcryptPrimitives.dllC:\WINDOWS\System32\OLEAUT32.dllC:\WINDOWS\SYSTEM32\WINMMBASE.dllC:\WINDOWS\System32\SHELL32.dllC:\WINDOWS\System32\cfgmgr32.dllC:\WINDOWS\System32\shcore.dllC:\WINDOWS\System32\windows.storage.dllC:\WINDOWS\System32\shlwapi.dllC:\WINDOWS\System32\kernel.appcore.dllC:\WINDOWS\System32\profapi.dllC:\WINDOWS\System32\powrprof.dllC:\WINDOWS\System32\FLTLIB.DLLC:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.523_none_2c2b90be8af9a424\gdiplus.dllC:\WINDOWS\SYSTEM32\MSACM32.dllC:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.523_none_f950727330975f7b\COMCTL32.dllC:\WINDOWS\SYSTEM32\USP10.dllC:\WINDOWS\SYSTEM32\MSIMG32.dllC:\WINDOWS\SYSTEM32\Secur32.dllC:\WINDOWS\SYSTEM32\CRYPTBASE.DLLC:\WINDOWS\SYSTEM32\SSPICLI.DLLC:\WINDOWS\System32\IMM32.DLLC:\WINDOWS\SYSTEM32\dbghelp.dllC:\WINDOWS\system32\uxtheme.dllC:\WINDOWS\System32\imagehlp.dllC:\WINDOWS\SYSTEM32\CRYPTSP.dllC:\WINDOWS\system32\rsaenh.dllC:\WINDOWS\SYSTEM32\bcrypt.dllC:\WINDOWS\system32\nvspcap64.dllC:\WINDOWS\SYSTEM32\ntmarta.dllC:\WINDOWS\SYSTEM32\gpapi.dllC:\WINDOWS\SYSTEM32\cryptnet.dllC:\WINDOWS\System32\clbcatq.dllC:\WINDOWS\System32\MSCTF.dllC:\WINDOWS\system32\dwmapi.dllC:\WINDOWS\system32\napinsp.dllC:\WINDOWS\system32\pnrpnsp.dllC:\WINDOWS\system32\NLAapi.dllC:\WINDOWS\System32\mswsock.dllC:\WINDOWS\SYSTEM32\DNSAPI.dllC:\WINDOWS\System32\NSI.dllC:\WINDOWS\SYSTEM32\IPHLPAPI.DLLC:\WINDOWS\System32\winrnr.dllC:\WINDOWS\System32\fwpuclnt.dllC:\Windows\System32\rasadhlp.dllC:\WINDOWS\System32\TextInputFramework.dllC:\WINDOWS\System32\CoreMessaging.dllC:\WINDOWS\System32\CoreUIComponents.dllC:\WINDOWS\SYSTEM32\wintypes.dllC:\WINDOWS\SYSTEM32\WindowsCodecs.dllE:\Guild Wars 2\bin64\CoherentUI64.dllC:\WINDOWS\SYSTEM32\d3d9.dllC:\WINDOWS\SYSTEM32\WINNSI.DLLC:\WINDOWS\SYSTEM32\DPAPI.dllC:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dllC:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvd3dumx.dllC:\WINDOWS\SYSTEM32\nvapi64.dllC:\WINDOWS\System32\SETUPAPI.dllC:\WINDOWS\SYSTEM32\dxgi.dllC:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvStereoApiI64.dllC:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dllC:\WINDOWS\SYSTEM32\DEVOBJ.dllC:\WINDOWS\SYSTEM32\WINSTA.dllC:\WINDOWS\System32\MMDevApi.dllC:\WINDOWS\System32\PROPSYS.dllC:\WINDOWS\SYSTEM32\wdmaud.drvC:\WINDOWS\SYSTEM32\ksuser.dllC:\WINDOWS\SYSTEM32\AVRT.dllC:\WINDOWS\SYSTEM32\AUDIOSES.DLLC:\WINDOWS\SYSTEM32\msacm32.drvC:\WINDOWS\SYSTEM32\midimap.dllC:\WINDOWS\SYSTEM32\mscms.dllC:\WINDOWS\SYSTEM32\USERENV.dllC:\WINDOWS\SYSTEM32\ColorAdapterClient.dllC:\WINDOWS\SYSTEM32\icm32.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.17134.1 (64/32-bit compatible)]

--> Thread 0xc44 <--

--> Trace <--Pc Rt : Args00007ff758903299 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=00000000020007d0 rbx=000002253e625140 rcx=0000000000002a46rdx=0000000000002a46 rsi=000002256cb0b9c0 rdi=0000000000002a46rip=00007ff758903299 rsp=0000008460bfaa58 rbp=0000008461bfe778r8=0000000000000002 r9=0000000000000003 r10=0000000000000000r11=00007ff75a58eb40 r12=0000000000000002 r13=0000000000000001r14=0000022541fc4050 r15=0000000000000000cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

rbx-32 000002253E625120 0000000000000000 0000022539ed0eb0 000002253d0fcb40 0000000000000000rbx +0 000002253E625140 000009be00000002 000005800000000a 0000000000000000 000000fd00000000rbx+32 000002253E625160 0000000000000304 ffffffff00000000 00000000800000ff 43054000000c4040

--> Code <--00007ff758903279 83c4205b e96ef5ff ff33c048 83c4205b .. [.n...3.H.. [ 00007ff758903289 c3cccccc cccccc48 8b057168 c5018bd1 .......H..qh....00007ff758903299 4803d248 8b44d008 c3cccccc cccccccc H..H.D.......... 00007ff7589032a9 cccccccc cccccc33 c0390558 67c5010f .......3.9.Xg...00007ff7589032b9 94c0c3cc ccccccf7 c1000000 78b80000 ............x... 00007ff7589032c9 00000f94 c0c3cc33 c081e100 00007881 .......3......x.

--> Stack <--0000008460bfaa58 00007ff75893b2da 0000000000000000 0000008460bfdac0 0000008461bfeb30 ...X...................0..a....0000008460bfaa78 0000000000000001 000002256cb0b9c0 00002c0000000000 0000022541fc4050 ...........l%........,..P@.A%... 0000008460bfaa98 c5dddb1545fee6d5 0000000046524f92 c5d0098f460a7afe 000000004658dd1a ...E.....ORF.....z.F......XF....0000008460bfaab8 0000008460bfab90 0000000000000000 0000000000000000 0000000000000000 ...............................0000008460bfaad8 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008460bfaaf8 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000008460bfab18 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008460bfab38 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000008460bfab58 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008460bfab78 0000000000000000 0000000000000000 0000000000000000 00000007ffffffff ................................0000008460bfab98 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000008460bfabb8 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000008460bfabd8 0000000000000000 00000000c4eadece 0000000000000000 0000000000000000 ................................ 0000008460bfabf8 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000008460bfac18 0000000000000000 00000225812b6e3c 00000225812b61c8 0000022589a3382c ........<n+.%....a+.%...,8..%... 0000008460bfac38 0000022589a3383c 0000000000000000 00007ff75894ee1f 0000000000000000 <8..%..............X............0000008460bfac58 0000000000000000 0000000000000000 0000000000000000 0000008460bfacb8 ...............................0000008460bfac78 0000008460bfb070 0000000000000001 00007ff758a57bd8 0000008460bfadb0 p...............{.X........... 0000008460bfac98 000002258092c520 0000000000000000 0000022581018eac 0000008460bfad48 ...%...............%...H...... 0000008460bfacb8 0000000000000000 0000000000000000 00007ff75894d35b 000000003f800000 ................[..X.......?....0000008460bfacd8 000000003f800000 000000003f800000 0000000000000000 0000008460bfad48 ...?.......?............H......0000008460bfacf8 0000000000000000 0000000000000000 00007ff758a57bd8 0000000000000000 .................{.X............ 0000008460bfad18 0000000000000000 0000000000000000 0000000000000000 000000843d1a6a9a .........................j.=....0000008460bfad38 0000000000000000 0000000000000000 0000000000000000 0000022500000000 ............................%... 0000008460bfad58 0000000000000001 0000008460bfaf40 0000008460bfaf70 0000008460bfb1b8 ........@......p............. 0000008460bfad78 000002258092c520 0000000000000000 00007ff758a57bd8 0000000000000000 ...%............{.X............0000008460bfad98 0000000000000000 0000008460bfade8 0000008460bfaf70 000000004715554d ...............p......MU.G.... 0000008460bfadb8 0000000000000000 0000022538a72020 00007ff7588d8429 00000000c5d73fc3 ........ .8%...)..X.....?......0000008460bfadd8 0000000000000000 0000000000000001 00007ff75891bb18 0000022538a72020 ...................X.... .8%... 0000008460bfadf8 00007ff758916f20 0000022538aa1828 0000022538aa1828 0000022530bf0c38 o.X....(..8%...(..8%...8..0%...0000008460bfae18 0000022530bf0c8c 0000022500000001 0000022538ab60a0 0000002000000020 ...0%.......%.....8%... ... ...0000008460bfae38 0000000000000040 0000000000000000 0000000000000000 00000225`81018d78 @.......................x...%...

--> Error Logs <--NULL REWARD TRACK: 9FD6DFE9-5A13-E911-81B6-95103C0D6492Content is referencing a propID that doesn't exist propId='1907337256732033536'Content is referencing a propID that doesn't exist propId='1907337037688701442'Content is referencing a propID that doesn't exist propId='1907337699113665028'Texture '0x16788f' dimensions too smallLoading '0x16788f' texture failedTexture '0x167890' dimensions too smallLoading '0x167890' texture failedTexture '0x16788b' dimensions too smallLoading '0x16788b' texture failedTexture '0x16788c' dimensions too smallLoading '0x16788c' texture failedTexture '0x16789b' dimensions too smallLoading '0x16789b' texture failedTexture '0x16789c' dimensions too smallLoading '0x16789c' texture failedDebug token '0x00000000000F1059': Lightning ran out of space for new bolts.Model '0x080b24': Failed to resolve AimIK bone indices.Debug token '0x00000000000F1059': Lightning ran out of space for new bolts.Model '0x082239': Failed to resolve AimIK bone indices.

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1c02Version = 25.21.0014.1735Description = NVIDIA GeForce GTX 1060 3GBCompat = 0x00100000VidMem = 3072 MB

You can try the trouble-shooting tips found in the Knowledge Base accessed via the 'Support' link above/below.You can contact the Tech CS Team via the same link, and 'Submit a Ticket' for assistance.

Good luck.

How much ram do you have? the error you got "Memory at address 00000000`02015a00 could not be read" usually happens when you run out of ram for the game to use.

@"zerorogue.9410" said:How much ram do you have? the error you got "Memory at address 00000000`02015a00 could not be read" usually happens when you run out of ram for the game to use.

It says quite clearly how much in the log:--> System Memory <--Physical: 9772MB/16318MB 59%

I have the exact same issue as of this morning. It's definitely not an amount of available memory issue. I'm also using about 50% of my 16GB

Definitely not a memory issue. I got the same error message right after I bought both expansions (yesterday). I've played 80hrs of the base game without any issue before that.

I did some memory tests to check if my RAM wasn't deficient, it wasn't. I checked that I had the latest Nvidia drivers, I did.

At some point I noticed that the error was only showing during loading screens when GW2 Hook was reloading the effects. Turned out that was the issue...removed it completely, cleaned windows registry and rebooted the computer and it was working again.

So if you have any addon installed, I would suggest to get rid of them and see how it goes.

Some people have also reported that running the game in windowed fullscreen was fixing the issue. But from what I gathered from my research, it seems like this issue has been popping up randomly at some point for some people but I haven't found anyone reporting a clear answer on why that was happening.Also, I haven't seen Arenanet answering in any of the posts I scrolled through, they're kinda ignoring the issue as far as I can tell.