Very high ping — Guild Wars 2 Forums

Very high ping

I live in the west coast and my ping usually averages around 100-110. Lately my ping has been around 280 staying there for like an hour or so before it drops back down to 110ish. What's going on? It's been happening since the last update.


  • You are not alone. I have also problems with connection after this patch.

  • Rysdude.3824Rysdude.3824 Member ✭✭✭✭

    I live on the US westcoast as well and experiencing the same.

  • I live in central and for a few months now my ping has doubled what it used to be. somebody said at one time anet moved their servers or switched or something. my ping was always around 50-60 for the first 6 yrs but since anet did something a few months ago its been doubled. but i bet it has something to do with this game dying and anet having to cut off servers in certain zones making the connection travel farther.

  • The game isn't 'dying', nor did ArenaNet cut off servers.
    ArenaNet moved (NA) from NCSoft servers (in Texas) to Amazon servers (in Virginia) to provide more stable servers for their kind of game distribution. Those on the West Coast and Central US would see an increase; those on the East Coast a decrease in ping.

    EU moved from Frankfort to Frankfort.

  • Zagerus.8675Zagerus.8675 Member ✭✭✭

    I've been getting lag like this for the last week or so, too. All of the pingplotter logs show no packet loss or ping spikes. All of the internet speed/ping tests to various servers across NA show no anomalies in prolonged tests. It's only in the game where I get 150-400 sometimes even 500ms ping spikes just out of the blue (which is very frustrating in PvP ><) Any kind of movement skill will randomly stutter or skip animation frames ect. Average ping hangs at 145-200ms for 5 seconds or more then everything is fine again. I'm beginning to wonder if that recent snow/ice storm that is hitting the east is having an effect on the server routes.

  • Ping and internet issues are the number one complaint in any online game if you don’t believe me go check any games support forum! Now if this was an internal game issue then this thread would be pages long and someone from Anet would be on telling us they are aware of the issue and are working on it. One thing that Anet is good for is getting on here and informing us of game issues in a time.y manner!

  • Zagerus.8675Zagerus.8675 Member ✭✭✭
    edited January 31, 2019

    Well found some packet loss this morning, getting random 200ms ping spikes and thought to test it. PL varies from 3-5% on 99.82 and 0-7%* on 52.93.

  • Jura.2170Jura.2170 Member ✭✭✭

    I'm getting a few seconds lag today in wvw

    please make a Taimi voice mail pack
    my QoL wishes

  • Jura.2170Jura.2170 Member ✭✭✭

    4 seconds ping

    it was okay yesterday

    please make a Taimi voice mail pack
    my QoL wishes

  • TPMN.1483TPMN.1483 Member ✭✭
    edited January 31, 2019

    I'm having similar issues, Ping is all over the shot.. Also been up/down for last 2 hrs, R Ratio is all over the place in arcdps too.
    Lots of 007 codes, unusal - ISP all other things are fine my side, checked run all idiags.

    Started 5pm server time, still ongoing right now. - Connecting from UK -> USA Servers, also know of one other person also having same issue diff town/location in UK.

  • SkyShroud.2865SkyShroud.2865 Member ✭✭✭✭

    if even NA players have packet loss, the problem obviously lies in NA network itself
    either the backbone or the amazon network but it seems to be pointing at amazon network

    Founder & Leader of Equinox Solstice [TIME], a Singapore-Based International PvX Guild
    Henge of Denravi Server


    Explanations of WvW Structures & Populations Issues

  • Jura.2170Jura.2170 Member ✭✭✭

    The game is completely unplayable for me
    Skills take like half a minute or more to turn on

    please make a Taimi voice mail pack
    my QoL wishes

  • Lahmia.2193Lahmia.2193 Member ✭✭✭✭

    Living in UK here but on NA server. 400+ ping (normally I'm 100 ish) and often hits well into the thousands making it pretty unplayable.

    But glad to know it isn't a problem my end at least. We're all in this together!

    "Surrender and serve me in life, or die and slave for me in death."

  • hopefully amazon can and will sort it out. ive got bad internet, I can manage, but lately cant play gw2.

    Te lazla otstra.
    nerf list

  • I'm getting bad ping some time of the day. Playing on NA servers from Germany.
    I noticed that the ping gets back to normal after the Stock market closes is the US, but have to check more often to confirm.

    Normal ping: ~120 ms
    Bad ping: ~240 ms
    Really bad ping: >1000 ms

  • My ping has been a consistent 800 - 850 over the last few days. I read somewhere it had to do with AFK festival goers

  • Darko.5893Darko.5893 Member
    edited February 2, 2019

    Not playing is between 110 - 2000 ( Israel )
    ArenaSrv/101.89305 Instance/0.566233115

  • For me, using my regular cable connection, the packet loss started last night.
    I just tested it again, and the problem remains.
    I tried a 4G connection (different ISP), which usually works well, but same problem.
    Skills starts to blink, with no response and after a minute or so I get disconnected.
    Playing from Brazil => EU servers.

  • Similar issues here - UK, EU server, average ping has increased from 60-70 to 330-600 over the last couple of days. FPS normal.

  • pureskullz.7536pureskullz.7536 Member ✭✭
    edited February 6, 2019

    140 FPS vs 980-20k ping who will win I wonder. Yeah it's gotten worse over the past few months.

  • Zagerus.8675Zagerus.8675 Member ✭✭✭

    Just wanna update that I'm still getting indications of packet loss to Amazon's servers but had a tech from ISP come out and he looked the lines over. Apparently the connection at the drop from the main line was so loose that it took 1/4th turn and it disconnected. More than likely caused by the weather. Still getting packet loss to Amazon's servers but strangely not getting any ping spikes that interfere with gameplay. If you're still getting lag on NA might be worth calling your ISP to come check things out.

  • It's been extremely bad for a couple days now with my ping being "stable" around 500 for about a minute then dropping to just 60 for about 20-30 seconds then back to 500. It's basically making doing WvW and Raids unplayable. I'm in the Northeast btw

  • Havoc.4072Havoc.4072 Member
    edited February 16, 2019

    Same problem for me, EU on Whiteside Ridge.
    Very unstable pings. It almost impossible for me to play GW2 during weekends. The rubber-banding is just too much.

    Support were very nice, but didn't help solve the problem. I highly doubt the problem is on my side.
    GW2 is the only game on my machine that has this problem :disappointed:

  • I'm having the same issue since the last GW2 update. I normally get 45-65 ping (U.S. Est / FL). I have fiber optic internet with 100 up/down and there aren't any problems on my end. My ping now goes from 70-1500 randomly. I'll average 300-400 for a few minuets then it'll do something else. This is a very big problem for me @anet as sPvP is my most played game mode. This ping issue makes the game unplayable. I don't want to quit the game because I run a 500 member PvX guild that has been around for 5+ years, but if this keeps up then I'll just go to Xbox or something. Also, I've been talking to guild members and many of them have the same problem. Many of them only do PvE and they're still very frustrated. This needs to find a fix quickly.


    Leader of Lion Knight / Guardian, Necro.
    500 Member PvX / Ruthless Legend

  • You can use a program like PingPlotter to find where connection issues lay. It's often an issue with the Tier 1 backbone.

    Good luck.

  • @Inculpatus cedo.9234 said:
    You can use a program like PingPlotter to find where connection issues lay. It's often an issue with the Tier 1 backbone.

    Good luck.

    What does a Tier 1 backbone even mean? Also, as I said before, its only from this specific game.

    Leader of Lion Knight / Guardian, Necro.
    500 Member PvX / Ruthless Legend


    You connect to your ISP, your ISP connects to a Tier 1 backbone, which connects to your destinations ISP/Servers.
    Your destination determines the route, and which Tier 1 backbone is used. Thus, different results for different destinations.

  • Okay, you missed the point. Its not the ISP that's a problem, its @ArenaNet Team.4819 @ArenaNet QA Testing.7408 @ArenaNet for switching to Amazon's servers that's the problem. There has been proven packet loss. At this point I'm seriously thinking about just uninstalling the game because PvP and even some PvE is unplayable.

    Leader of Lion Knight / Guardian, Necro.
    500 Member PvX / Ruthless Legend

  • I'm having unbearable ping as well, it's very frustrating. Trying to farm dragonite today, I was unable to get credit for several world bosses because no skills would activate. I can see everybody else fighting and killing the boss, but I personally cannot contribute. This happens all the time lately on world bosses especially, but also to a lesser extent in group content.

    Oddly, sometimes I have no lag whatsoever but OTHER people around will be complaining that they can't do anything. It's like they have to ration their server priority, and sometimes I get it but sometimes I don't.

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