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Please save progress inside story instances in case of lost connection!

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  • Oriens.5630Oriens.5630 Member ✭✭✭

    I'd say about 2/3's of my attempts to finish the prelude story section where you arrive at the sinking pyramids have ended in a DC requiring me to start all over.

    Perhaps, additional checkpoints might help? I'm not sure.

    I have run diagnostics on my net connection and ethernet port. Everything seems to be running fine. But it's been discouraging enough that I have quit taking my characters through this intro section.

  • Hannelore.8153Hannelore.8153 Member ✭✭✭✭
    edited February 18, 2018

    One thing that will help is to turn your settings down, I've read alot of bug reports and many of these DCs are occuring during cinematics. This is likely because the cinematic is too intensive for your PC and the networking thread can't get enough CPU to keep sending and receiving data fluently.

    Swapping to disk will cause the same thing, reduce the memory usage of the game by lowering the graphics settings.

    --
    Asking for it to be fixed is pointless, we've been repeating it for five years now.. nothing.

    Hannah | Daisuki[SUKI] Founder, Ehmry Bay, NA | 22 charas, 17k hours, 28k AP | ♀♥♀
    Mains Mariyuuna/Auramancer(PvE) & Terakura/Healbreaker(WvW) aka Sea of Sorrows Silver Assaulter [SUKI]
    No need to be best, only good and kind.

  • Happened to me as well, disconnect to character screen at very end of the story TWICE in a row. also with a friend who just started playing the game. Not making a very good impression at all ANET. I just came back from a year hiatus and am considering leaving again due to this. The silence about this situation is just sad.

  • This bothers me as well. I tried fighting modremoth 10 times over, and mid battle I would get disconnected. Tried on multiple computers... same thing. I went in with a party of guildies.... and I got kicked but they finished it. I've given up on that.

    With PoF I was hoping I wouldn't face this random disconnect issue, as LW S3 seemed to run smooth. But first instance fighting the herald of balth, guess what disconnected. 2nd run through it went through just fine. Never happened in the core game.

  • yes this has happened to me several times already, i thought it was just my internet, but there are frequent times when im watching a cinematic, when it finished, it comes back to my character but i cant move. Then a couple seconds later, it tells me that it disconnected. This is absolutely INFURIATING, almost done with the story but it dcs and now i gotta restart all over again!!!

  • songless.2541songless.2541 Member
    edited March 4, 2018

    @Hexinx.1872 said:
    This bothers me as well. I tried fighting modremoth 10 times over, and mid battle I would get disconnected. Tried on multiple computers... same thing. I went in with a party of guildies.... and I got kicked but they finished it. I've given up on that.

    My story exactly: i tried Hearts and Minds at least 8 times, beat it, and ALWAYS at the outro movie i get kicked to character select. Select character again and i am out of the instance, can't rejoin, don't get completion, everyone else does. Same with The Departing, beat the Eater of Souls, listen to Jokos monologue -> DC to char select. It's always AFTER you have beaten the mission when some NPC talk. Noticed the same in Buried Insight, cleared the lab of chaks, turn on the console in the dragon room -> DC. 4 times in a row.

    Similar with fractals: no DC while doing fractals, but often AFTER we got the endchest i DC into char select. At least there i can rejoin the instance.

    EDIT: i can play for hours and even days without DC if i play other content in GW2, so it's not my internet connection. It's ONLY in missions when NPC talk where i reliable DC, and seldom in fractals after doing the mission.

    Tried -verify and -repair, tried -clientport, tried changing the MTU, nothing helped. Tried -log but there was no logfile where the documentation stated it would be.

    @Hannelore.8153 said:
    One thing that will help is to turn your settings down, I've read alot of bug reports and many of these DCs are occuring during cinematics. This is likely because the cinematic is too intensive for your PC and the networking thread can't get enough CPU to keep sending and receiving data fluently.

    I might try that, but really, when Joko talks in The Departing there is not a whole lot going on and my PC is really beefy. But i will try this nonetheless... i still think it's something with netcode of the game as NPC dialogue seems to trigger it.

    Just a few minutes ago i finished Buried Insight on the laptop of my girlfriend and got no DC. So either it is something with my computer or the fact she uses WLAN and i don't. I will try that too.

    I really don't need a checkpoint option, i need a "rejoin story instance" option (even if i was the only one in it). Cause checkpoints would NOT help in my case as the DC ALWAYS happens at the same point of the mission.

  • @songless.2541 said:

    @Hannelore.8153 said:
    One thing that will help is to turn your settings down, I've read alot of bug reports and many of these DCs are occuring during cinematics. This is likely because the cinematic is too intensive for your PC and the networking thread can't get enough CPU to keep sending and receiving data fluently.

    I might try that, but really, when Joko talks in The Departing there is not a whole lot going on and my PC is really beefy. But i will try this nonetheless... i still think it's something with netcode of the game as NPC dialogue seems to trigger it.

    Well, i just played Hearts and Minds and switched Graphics to lowest settings and did not get a disconnect at the outro movie. I will experiment with the graphic settings to see what exactly causes this...

  • maxan.7836maxan.7836 Member ✭✭

    Save would be fab - Always hold breath on last battle and getting out because more times than not - It is crash time - Fight area's are to small - To much gong on with continual flashing - Other than that have no real problems with disconnection -

  • Scrivs.4501Scrivs.4501 Member ✭✭

    Yes, this has aggravated me to no end. I only ever get disconnected during story missions and it has gotten to the point where i'm hesitant to do any of them ever again. It has been like this since core storyline.

  • particlepinata.9865particlepinata.9865 Member ✭✭✭
    edited March 5, 2018

    @DreamyLove.8947 said:
    at gw1 ppl dc, will have a short time limit let they come back

    idk why gw2 didn't

    It didnt have this functionality at first (if i remember correct, playing 2005 early 2006). But i agree it should have this, just like when first login in ,accessing your character, you get disconnected that it closes correctly instead of a black screen with only alt-f4 to kill the still running game.

  • Ramoth.5162Ramoth.5162 Member ✭✭

    My husband disconnected during the first part of the story while I was running it. I finished it, then logged out and grouped up with him again. Had him start so he could try for the achievements. Got through it and started the second, then I disconnected and he is going on with it alone. Just done with this. Our internet is perfect. It is just this game. I was so excited for this new story, but now, I don't want to try, if I am going to have to do it alone That's not why I play this game. It's not worth the aggravation. at this point.

  • Keriana.9635Keriana.9635 Member ✭✭✭

    Agree! Please add this functionality.

  • Eloc Freidon.5692Eloc Freidon.5692 Member ✭✭✭✭

    New content implements this and its really nice how much more it happens. This QoL is making older content harder to play all the time.

  • poochz.4507poochz.4507 Member ✭✭

    I love how people are optimistic about this bug getting fixed, but it's been reported for years. I can't complete any storyline since HOT that last more than 10 minutes (Which is to say ALL endings). I just played 'A Bug in the System', and what a surprise, same thing. Just another DC Story I'll never finish.
    Bottom line? Developers don't care, never been addressed, and they've never even acknowledged any bugs reported. Sad but true, no response..no empathy. They probably have a filter on bug reports: If subject = "Disconnects" then ignore.

  • I agree - it's probably pointless to ask, but I'd love to have this feature, too. Just got to the Eater of Souls, died a bunch, and now I'm going to have to start all over again because I had to take care of RL stuff. It makes for an (even more) frustrating experience (especially in this case). I play games because I want to have fun, not because I want to spend hours repeating the same content. That gets boring. Fast. And that means they'll lose players. I don't really know anything about developing, so this might be a stupid question. But if "checkpoints" can be saved while you're playing the story in case you die, why can't those same checkpoints just be kept? (Like non-MMO games.) That way, if you log out, crash, etc., you'd still be able to start where you left off. I'm not really saying anything that hasn't been said, but I just wanted to throw in my two cents.

  • Eloc Freidon.5692Eloc Freidon.5692 Member ✭✭✭✭

    I like how PoF and this new season is actually implementing check points in certain parts so if something does happen you can return to the most recent point.

  • MDove.2391MDove.2391 Member ✭✭

    HOT-Prisoners of the Dragon.
    I did it! After 10hrs. I'm not great at Combat & take responsibilty for it.
    However, disheartened at my progress not being saved from anywhere thru Clearing Cave-Tendrils-ApproachClearing-Overseer.
    Whelp. Took me 5tries to realize not using the explosive cannisters properly!
    IRL interruptons. Having to start at the beginning of the instance Every time.
    After this experience, seem to be only suffering from a little twitch now-and-again.
    I'll be fine. Yep.

  • Cyrin.1035Cyrin.1035 Member ✭✭✭

    2018 and GW 2 still doesn't have that feature...

  • MDove.2391MDove.2391 Member ✭✭

    @Cyrin.1035 said:
    2018 and GW 2 still doesn't have that feature...

    Hmm. I see. Thank you.

  • The King of Dust.7925The King of Dust.7925 Member ✭✭
    edited April 8, 2018

    S.A.B. needs a reconnect feature as well. My internet is awful and I get multiple disconnects a day. There's no other choice where I live right now.

    Tried completing Storm Top in tribulation mode 5 times now. I always end up being disconnected before reaching the end. Twice now I was around 80% done with it. This is so disheartening I don't even have the energy to be angry anymore.

    All these wasted continue coins.

  • mauried.5608mauried.5608 Member ✭✭✭

    Normally instances are provided by differant servers than the main maps, so you will be connecting to a differant IP address when in an instance.
    Whether this has anything to do with DCs is anyones guess, but DCs are extremely difficult to fault find and fix if they only affect some players and not others.
    While not a solution for everyone , sometimes using a differant ISP or a VPN can help fix the DCs , as your packets get routed via a differant route .
    eg Ive noticed that playing the game while connected using my mobile phone as a wifi hot spot, can help with the Dcs as a differnat ISP and carrier gets used.

  • Want to chime in here. Agree 100 times over. Just got kicked out of a personal story instance after killing the big boss and just before the reward. So we get to do it again. Happened while 2 players were in from different parts of the country - both players got kicked out at the same time - so not a local ISP problem.

  • Taygus.4571Taygus.4571 Member ✭✭✭✭

    @Slash Tar.9527 said:
    Want to chime in here. Agree 100 times over. Just got kicked out of a personal story instance after killing the big boss and just before the reward. So we get to do it again. Happened while 2 players were in from different parts of the country - both players got kicked out at the same time - so not a local ISP problem.

    If the story instance openner got kicked..everyone else gets kicked out at the same time.

  • Ashanor.5319Ashanor.5319 Member ✭✭

    Tried Hearts and Minds 3 different times today. Disconnected every time. Same thing happened with multiple other instances, including the final mission of PoF as well. I have spent hours of extra time redoing instances now. It is absurd.

  • Ringlin.1863Ringlin.1863 Member ✭✭✭

    I, too, keep getting disconnected during Hearts & Minds. It's not at all fun.

    Please, ANet, follow the suggestion of either the OP - save partway through long episodes (Hearts & Minds has obvious save points available) - or at least of the second post, to allow you to continue progress if you rejoin an episode in a certain window of time, as apparently you did in GW1.

  • I had a similar issue recently.. Im thinking if they havent responded to this thread in all this time, maybe people can start recording this? Also, if it was me in some of these situations Id write a ticket, point to this thread, as well as request the rewards and completion set to that character. They may make it right that way for now.

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Zedek.8932 said:
    The question is, however, why are you being disconnected?

    In another thread about this, ANet have acknowledged this is a real problem for a small number of players, but that they are yet to identify any root cause. I can tell you that there is no obvious network trouble for several of them, having worked with them to check network diagnostics, and tcpdump level traces. So, while this is unquestionably the right fix, it is also hard to argue that it is a short term one.

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Jasmine.8195 said:

    @Zedek.8932 said:
    Excelsior.

    The question is, however, why are you being disconnected? I have a regular consumer connection via Cable and I don't disconnect "randomly", no matter to what server.

    The more interesting question is why are we only disconnected during story instances, most often at the very end when a cutscene or reward is about to be given? Happens to me quite a bit, but only for stories. I agree with the OP, please SAVE progress and give us a short period of time to reconnect and resume the instance.

    My theory is that the disconnect is caused by some network device, possibly the router, that is "forgetting" the connection when it goes idle for 20-30 seconds, and that causes the disconnect. The GW2 traffic drops to literally zero in that time.

    I'm curious to know, of people hitting this, what routers y'all have, brand and model. Also, if you wanna tcpdump or whatever the connection during a disconnect, I'd be happy to see if it also matches the same pattern.

  • Ringlin.1863Ringlin.1863 Member ✭✭✭

    Slippy, your offer here is as welcome as in the other thread, but here, especially, it may help to stick to the original topic: why not Save Progress?

    Yes, ANet is aware of the problem and searching for the cause. But as the issue has persisted for years - whether it's for a "small number of players" is debatable - whatever the cause, the solution of a Save seems sensible.

    How about it, ANet? You already save progress to restore a (defeated) player to a checkpoint within an instance. Allowing players to return to that checkpoint if dumped outside the instance offers a lot value for frustrated players.

  • @BraKet.3570 said:
    I just spent 45 minutes inside a personal story instance ("The Departing" from PoF) only to be randomly disconnected from the server at the very last minute (while listening to an NPC's offer, censored to prevent spoilers). Just 2 more minutes and I would have finished the mission. Now I have to do everything all over again. This has happened at least 5 times since PoF was released, but previously I did not lose as much progress and I did this time. It's very frustrating, but can easily be averted by saving progress and starting from the last checkpoint if the player gets disconnected.

    I understand that sometimes disconnections happen, that's just part of playing an online game. But why can't the game just save my progress so that I won't have to restart from the beginning if I get disconnected? There are already checkpoints within the instance in case of death, can't they just be saved so that resuming the story resumes from the checkpoint?

    Honestly, story missions are simply not fun for me anymore. I have to do everything as quickly as possible, out of fear of being disconnected and losing my progress. I can't just stop and enjoy the story. It's making me very anxious and ruining my fun. I'm seriously considering leaving the game because of this. I have very limited time to play, and having to do this 45 minute story mission all over again is a complete waste of my time.

    Thank you for your consideration.

    This is happening to me in the same personal story instance. Without spoilers, this story instance takes a LONG time to complete, and I keep getting disconnected at this exact point at the end listening to the NPC's offer. I have done this twice and I really do not want to do this a third time without knowing it will actually go through this time.

    I am 100% in favor of checkpoints in story instances, especially these really long-winded ones...

  • Been suffering this on several storyline missions in HOT and its very frustrating. Took 5 attenpts to complete Prisoners of the Dragon' and now its affecting Living World Storyline 'Confessor's Stronghold'. I have a 150MB Fibre connection and all my graphics settings are down to minimal.
    How many users will it take for AN to fix the problem? I don't think its a great deal of work to allow to continuity from the last checkpoint
    I'm an occasional gamer and have been playing GW2 for about a year, but now these issues are occuring frequently

  • Poormany.4507Poormany.4507 Member ✭✭✭
    edited August 19, 2018

    I would rather have the constant disconnects before/after cutscenes fixed that have been an issue for several months to a year now. Can barely get through any instances that have any cutscene (or dialogue for PS) without having the cinematic icon show up over my head and DC, often at the end of an instance (particularly The Departing mission). I do not think it is an issue on my end since I had no issues prior to around a year ago on the same PC and connection, and it almost never DCs outside of these specific conditions and runs perfectly otherwise.

  • Almost a year and a half later and they still havent fixed this bug. I've been doing story missions all day and I get disconnected about 50% of the time right at the end of the instance

  • mauried.5608mauried.5608 Member ✭✭✭

    These types of bugs can be extremely hard to fix , unless Anet can reliably reproduce the bug themselves, and given the number of variables that exist when players from all over the world log in to Anets servers, which don't exist in house its a extremely tuff problem to solve.
    Checkpoints in instances is also very hard to implement, as the instance doesn't actually exist in the world and vanishes as soon as theres no one in it, which is what happens when a DC occurs.

  • ProtoGunner.4953ProtoGunner.4953 Member ✭✭✭✭

    It's annoying to hear that. I never had issues. a 1 Gbit connection and 16 GB RAM helps. I also live in a country with a very good/stable infrastructure.

  • Adenin.5973Adenin.5973 Member ✭✭✭
    edited January 9, 2019

    I don't know what happens if you close the game, but I fell through the floor in the last story chapter. I had to relog, since I couldn't get out otherwise.

    Upon relogging I spawned outside of the story instance. Upon reentering again, I was allowed to continue just after the last "story event" that I successfully completed in that story instance, which was halfway through the story mision.

    So, they definetely safe some sort of progress inside these missions and they have some checkpoints in place where you can start the mission again

  • Why is this bug still happening after like a year. I have been trying to do the story at the end of HOT for like 5 days now. About 6 times a day and I still get DC in video at the end. :( And then they bring another add on out POF instead of fixing the first issue. Unbelivable. NOT HAPPY

  • Psycoprophet.8107Psycoprophet.8107 Member ✭✭✭✭

    In 2019 I think it is a more than reasonable request

  • I have been having the same issue. Most of the time, just before the reward section. This cannot possibly be an internet connection issue.
    If it was, it would happen randomly during the story, not almost always when you are done and the game is about to give you the reward.

    I even tried several of the suggestions like "pressing the movement keys" while it is doing the cut scene.

    I was playing with two other players in the same room and a third person in another province and the game would often drop one, two or three people, whether or not one of them was the host.

    You should be able to rejoin the instance if at least one person is still in it, like you can when you do a dungeon.

    But just having saved check points would at least something.

    I was a programmer/analyst for 36 years. The rule is "save your work as often as possible so you won't mind doing it over again if something happens"

  • Still a problem today, had to redo 2 missions due to disconnect. It's taking the fun out of the game.

  • I've always had disconnects at the end of story missions, usually during dialog. I just thought it was a me issue and never said anything.
    Good to see I'm not the only one.

  • Dayra.7405Dayra.7405 Member ✭✭✭✭
    edited August 29, 2019

    @Zedek.8932 said:
    Leaving the instance totally is literally like disconnecting, so I would reconnect into a buggy state all over. That's why I am pretty happy the instance is being cancelled alltogether.

    That's not really an issue, as soon as progress is saved, the enter dialog could be contain a restart-button and a resume-button.

    A well-done checkpoint system could be even used to recover from buggy-states.

    A disconnect close to the end of a long instance hit hard, but.an buggy state that doesn’t let you finish makes me really upset.

  • Same problem here, any solution? At least something that worked for someone? I can't finish the story lines for HoT or PoF, i can't unlock glider or mounts.

  • Just want to add to this. Incredibly frustrating, especially when the instances are so long. just played about 30 minutes defeating the 4 ruler things in PoF, after I had killed them all I accidentally clicked on guild hall and was taken out of the instance. Had to start from the beginning. Have also DCed a few times in long instances and had to replay the whole thing. Seems silly when there are checkpoints saved. Why make us play the same thing over again? Waste of time and makes me want to go play another game when this happens.

  • New to the forums here, hello... Old thread but wanted to join in adding my own.

    Currently doing Path of Fire and have just defeated the Facet Guardian as a solo fight - it took me two hours (!) but thankfully I was not disconnected -
    because I want to train up my Necromancer's elite skills (Reaper) by getting hero challenges done around the area.

    However, before carrying on with this I went back to complete Victor or Death (personal story, level 80) as the last time I got killed trying to defeat
    the Mouth of Zhaitan and had to give up (life and gaming are often in disagreement over personal priorities at any given time): this time I thought
    that, having a few more skills, I may fare better in surviving this encounter.

    Thus, armed with patience, I did the entire instance from the beginning - defeating the many undead and small bosses, collecting the power cores,
    surviving the three giants' attacks on the airship - and managed to bring down the three Orrian towers plus the various enemies around the plateau. . .
    then, suddenly, I was disconnected from the server.

    Yes, time wasted and a sense of annoyance...

    The fun gets taken out as I like to solo stories, instances, adventures, etc. mainly due to the unpredictability of when I play the game: I just do not
    have a way of being online at the same time as other people, by agreement... and trying to quickly join a party of players as a spare-of-the-moment
    action is often unreliable, i.e. you have to be in the right place at the right time, with a busy session with people you can approach and also there
    have to be people who understand your language (not everyone has English as a workable language to communicate with) when you say 'hello'.

    The fact that you solo is a big no-no for repeating long fights after being randomly disconnected and kicked back to the very beginning of a chapter/
    instance: as I said, even with dodging, using the facets of darkness, and employing my ranged weapon, and constantly going at the Facet Guardian,
    the non-playing characters (Lady Kasmeer, Canach, and Rytlock) do not do much damage at all and only really help with reviving you or killing the
    smaller Facets (which saves time for getting the little spheres for the special skills). This means that even being a 'keyboard dancing' master between
    synchronising positioning, dodging, collecting special skills (the light/darkness spheres) and targeting your spells on the monster at the appropriate
    time, it can still take a long time to do a fight like this solo. I had read up on the fight and decided on minions to help with killing facets quicker and
    also trying to keep them away from me, so that was how I planned. I am proud to have done it solo but now, of course, I know how hard the next
    few fights are likely to be, though mechanics and damage may differ from one major enemy to the next.

    All I would say is that disconnecting is not for people who game as parents and who work for a living and have limited time... I enjoy the map exploration
    side of the game more than the endless fighting, it has to be said... It seems that the big fights are not time-efficient when done as a solo character
    (especially not if you are relatively fresh from achieving Level 80 - though I am now +8 (i.e. eight levels up within Level 80): it really screams for grouping
    as the only way to avoid the tediousness of long fights that you may possibly be in danger of repeating, should you be disconnected.

    I wonder if ArenaNet will change this in the future... and as other users suggested here, add more checkpoints so that you did not have to bust your brains
    over the same fights each time.

    Cheers
    x

  • dace.8019dace.8019 Member ✭✭✭
    edited January 12, 2021

    To the people having repeated disconnections in story instances: Are you in the UK and using Virgin Media?

    If so, this is an ongoing problem. It might be down to the security settings in the VM Hub (the router/modem device). You don't get any disconnects generally but in GW2 you get disconnects but only in story instances.

    You might get some success logging into the VM Hub (via the local IP 192.168.0.1), going to the security settings and disabling "IP Flood Detection". This deals with DDoS style attacks and for most virtually all users is a non-issue, and can be re-enabled at any time if needed.