Feedback: Guild Wars 2 Mac 64-Bit Client - Page 7 — Guild Wars 2 Forums

Feedback: Guild Wars 2 Mac 64-Bit Client

145791015

Comments

  • Well I guess at it's not just the Mac beta people getting the brown, sticky end of this of this "update", so a massive server shutdown, or ddos attack. Enquiring mind want to know

  • Old bug (from start of 64 beta) that keeps reoccurring and I keep sending in "reports to Anet" .. Bug is the crash on hitting start. Only work around is minimizing client then restoring it before hitting start and it then works. But if I don't do work around it crashes 100% of the time. Just wondering when this will eventually get fixed?

  • Galmac.4680Galmac.4680 Member ✭✭✭

    For me, only that horrible map loading times a a point. I'm always afraid if I join a group and enter some instance whether I was already kicked or still in this group.

    Praise Joko!

  • Menadena.7482Menadena.7482 Member ✭✭✭✭

    Well, having postprocessing on low did not keep the green snow away forever it seems.

    New to the game? Feel free to give a yell if you need PVE help.

  • Jon,

    Any update on the screenshot failing for bugreports? I was going to open a bug about the snow in DR appearing green, but it wasn't able to save a screenshot, so I figured the report wouldn't be worthwhile without it.

    And thank you, so much for your work on the Mac client!

  • Menadena.7482Menadena.7482 Member ✭✭✭✭

    orenwolf-
    Have you played with graphics settings? I was able to get the green to go away for a few days by turning down postprocessing but then it came back and I was not able to get it to go away again. Not that it is a fix but at least it might be a workaround.

    New to the game? Feel free to give a yell if you need PVE help.

  • The client works great for a Beta :) I turned down the resolution a bit to get constant 30 FPS but I have the feeling that it gets better with every update with a few FPS more each time! Thanks guys, keep up the good work!

  • Guy Madison.6329Guy Madison.6329 Member
    edited December 22, 2017

    Looking at the processes running from the cmd line my guess is it's the Coherent UI causing the slow down in performance. I can see the Coherent UI runs as a separate process from the game, if its a transparent window composited on top of a OpenGL context you will be hitting the window server compositing path on every frame. This is the same problem WOW has on the Mac, the ad-ware for Blizzard runs on a separate window under the fullscreen display. Everytime the ad-ware gets updated it hits the compositor path which is a huge slow down... it's about every 5-7 frame for WOW. The performance hit is enormous.

  • Guy Madison.6329Guy Madison.6329 Member
    edited December 22, 2017

    Funny the game crashes which causes you to download the entire game again if it wasn't fully complete.

  • TheShallowCore.7613TheShallowCore.7613 Member
    edited December 22, 2017

    Every time I try to log in on the 64-bit client, I get the following:
    The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.
    Build: 85056
    Error Code: 58:11:5:535
    Yet whenever I use the 32-bit client I can log in fine. I've tried updating my system software, restarting my Mac, re-downloading the client, and yet nothing seems to work. I also deleted the com.transgaming.guildwars2 folder as I saw that recommended somewhere, but that had no effect. Does anybody have any possible solutions?

  • So I decided to try out the macOS client against a hackintosh build.

    i7-8700k
    2x 1080s (yes, I know sli doesn't work on mac)
    32gb DDR4

    I found that much of the time my primary gpu that the game is running on is sitting around 50-60% usage. I'm looking at timings and I don't see the cpu waiting for the gpu often so I'm not entirely sure where the slow down is coming from. Cpu usage is pretty much the same as the gpu, sitting around 50% across the 6 non-hyper threaded cores. It seems that there is a bottleneck somewhere, I'll turn on my instrumentation to try and track down where if I can without a profiler / renderdoc.

  • @Sammiches.8127 said:
    So I decided to try out the macOS client against a hackintosh build.

    i7-8700k
    2x 1080s (yes, I know sli doesn't work on mac)
    32gb DDR4

    I found that much of the time my primary gpu that the game is running on is sitting around 50-60% usage. I'm looking at timings and I don't see the cpu waiting for the gpu often so I'm not entirely sure where the slow down is coming from. Cpu usage is pretty much the same as the gpu, sitting around 50% across the 6 non-hyper threaded cores. It seems that there is a bottleneck somewhere, I'll turn on my instrumentation to try and track down where if I can without a profiler / renderdoc.

    An idea is to definitely check the hard drive I/O and see how much that is slowing down the game.

  • I lower the resolution and lower some of the settings and I get pretty good frame rates.

  • @PiXY.6841 said:
    An idea is to definitely check the hard drive I/O and see how much that is slowing down the game.

    Yeah I'm seeing a lot of IO

  • magnus.5308magnus.5308 Member
    edited December 28, 2017

    I am running GuildWars2 off my external HD with HFS+ file system via USB 2.0 and it runs ok. Maybe some of you guys who are having issues are running off APFS file system on the internal SSD.

  • I am running off APFS file system on the internal SSD and it is super fast. I am always the first one to load.

  • @EchoPadder.7546 said:
    I am running off APFS file system on the internal SSD and it is super fast. I am always the first one to load.

    Annnnd, may I ask on how the performance of the 64-bit Mac app is on your Mac setup?
    And also what specifically is your Mac setup?

  • Was getting horrid fps, 2 fps, was running all stuff on medium, this Mac app for GW2 is no good lol

    MacBook Pro (15-inch, 2017)
    2.8 GHz Intel Core i7
    16 GB 2133 MHz LPDDR3
    Radeon Pro 555 2 GB

  • slasc.3260slasc.3260 Member ✭✭
    edited December 31, 2017

    I upgraded my mid 2015 MacBook Pro (with discrete GPU) to High Sierra yesterday, and my framerate in Guild Wars 2 dropped from around 30fps to 5fps, even when I turn things down. I think GW2 is using the non-discrete card, but I can't figure out a way to force it to change (I did turn off the automatic switching option in MacOS, which should have forced everything to the high end GPU, but that isn't working).

    I've been looking, but I can't:
    a.) figure out a way to make sure GW2 is running off of the discrete card and
    b.) if anyone else is having this issue or not.

    Any ideas? Thanks!

    [Update: After switching the "automatic switching" option off AND rebooting my Mac, the game started working correctly. I hope this helps someone in the future.]

  • @slasc.3260

    You can use this
    ( https://www.google.ch/url?q=https://gfx.io/&sa=U&ved=2ahUKEwjx3qSD8LPYAhWG1xQKHV5aDxAQFjAAegQIFRAA&usg=AOvVaw1YLeGlIjMZA4z_Shu4MAuu ) to see witch card is used and I think it also can enforce the use of one or the other, but not sure about that.

  • @slasc.3260

    You can use this
    ( https://www.google.ch/url?q=https://gfx.io/&sa=U&ved=2ahUKEwjx3qSD8LPYAhWG1xQKHV5aDxAQFjAAegQIFRAA&usg=AOvVaw1YLeGlIjMZA4z_Shu4MAuu ) to see witch card is used and I think it also can enforce the use of one or the other, but not sure about that.

  • Hi there! Please help me. How can I change the install location on Macbook? I want install the game on my external HDD.

  • Menadena.7482Menadena.7482 Member ✭✭✭✭

    @Grande.1803 said:
    Hi there! Please help me. How can I change the install location on Macbook? I want install the game on my external HDD.

    Just copy the app to another drive. Macs do not care if it is in /applications or not.

    I am running the 64 bit on my SSD because I had plenty of room and am enjoying the speed boost. Back in the 32 bit days I just had it on one of my non-boot HDDs in a non-standard folder. Amusingly, when people were migrating to the 64 bit version (which used the old dat) I had to re-download the dat because the 64 bit version did not see it in the default location.

    New to the game? Feel free to give a yell if you need PVE help.

  • Grande.1803Grande.1803 Member
    edited January 4, 2018

    @Menadena.7482 Thanks for your answer! worked perfectly! many cheers!

  • @Menadena.7482 said:

    @Grande.1803 said:
    Hi there! Please help me. How can I change the install location on Macbook? I want install the game on my external HDD.

    Just copy the app to another drive. Macs do not care if it is in /applications or not.

    I am running the 64 bit on my SSD because I had plenty of room and am enjoying the speed boost. Back in the 32 bit days I just had it on one of my non-boot HDDs in a non-standard folder. Amusingly, when people were migrating to the 64 bit version (which used the old dat) I had to re-download the dat because the 64 bit version did not see it in the default location.

    You can move/transfer the dat file 'inside' the 32-bit app 'into' the 64-bit app.
    If you started playing with the 32-bit app, then later played also with the 64-bit app, the 64-bit app will 'look for' the dat file 'inside' the 32-bit app first, and if found , the 64-bit app will use it. If dat file NOT found, then it will newly download everything and this will that a very long time. I was able to move/transfer the dat file from the 32-bit into the 64-bit app, and now successfully playing the 64-bit app with no 32-bit app, off an external SSD drive.

    Good Luck!

  • FYI, about playing off external SDD drives, I just bought off Amazon a Monster Digital Overdrive Thunderbolt (SSDOT-0240-A), a 240 GB SDD connected by Thunderbolt 2 to my Macs. The disk speed is VERY fast, faster than the USB3 external SDD drives I've tested so far. Minimum 2 times, maybe 3 times as fast. The game loads very quickly, with minimal wait time.

    Did I say 'Macs'? Yes, I also love the portability. I can play at home AND at work (after-hours...) with all the same, and no need to download updates individually. Just plug into your Thunderbolt port, and zippy GW2 game play.
    (Well, still not anywhere up to the native Window$ app playing experience yet, which should become very close as the 64-bit Mac app matures. Let's hope it grows up quicker.)

    Hope this helps.

  • @DrMORO.4627 said:

    @EchoPadder.7546 said:
    I am running off APFS file system on the internal SSD and it is super fast. I am always the first one to load.

    Annnnd, may I ask on how the performance of the 64-bit Mac app is on your Mac setup?
    And also what specifically is your Mac setup?

    iMac (Retina 5K, 27-inch, 2017) with 1TB SSD and Radeon Pro 580 8 GB, 4,2 GHz Intel Core i7......

  • DrMORO.4627DrMORO.4627 Member ✭✭
    edited January 5, 2018

    @EchoPadder.7546 said:

    @DrMORO.4627 said:

    @EchoPadder.7546 said:
    I am running off APFS file system on the internal SSD and it is super fast. I am always the first one to load.

    Annnnd, may I ask on how the performance of the 64-bit Mac app is on your Mac setup?
    And also what specifically is your Mac setup?

    iMac (Retina 5K, 27-inch, 2017) with 1TB SSD and Radeon Pro 580 8 GB, 4,2 GHz Intel Core i7......

    Thanks for your reply.
    Very nice system! (envy...)

  • Cragga the Eighty Third.6015Cragga the Eighty Third.6015 Member ✭✭✭✭
    edited January 5, 2018

    A probably dumb question.
    I bought an SSD and external bay for it, plugged in by USB. It seems to be working pretty well except for lagginess during crowded events. (The bigger the crowd, the worse the lag.)
    Well, I just noticed that my Mac Mini has an actual slot in the back to plug in a SSD. Do you think I would get better performance with the disk directly plugged in? (Not totally sure I want to try, due to the fact that it's currently working okay, and also that my Mac seems to have some sort of huge issue with the disk if I leave it plugged in while not actually using it, which, if the problem persists when directly plugged in, would make it much more inconvenient to be always unplugging and re-plugging the drive in whenever I wanted to play or finished playing. Plus, it seems like the SSD would be in kind of a fragile position sticking out the back like that.)

  • @Cragga the Eighty Third.6015 said:
    A probably dumb question.
    I bought an SSD and external bay for it, plugged in by USB. It seems to be working pretty well except for lagginess during crowded events. (The bigger the crowd, the worse the lag.)
    Well, I just noticed that my Mac Mini has an actual slot in the back to plug in a SSD. Do you think I would get better performance with the disk directly plugged in? (Not totally sure I want to try, due to the fact that it's currently working okay, and also that my Mac seems to have some sort of huge issue with the disk if I leave it plugged in while not actually using it, which, if the problem persists when directly plugged in, would make it much more inconvenient to be always unplugging and re-plugging the drive in whenever I wanted to play or finished playing. Plus, it seems like the SSD would be in kind of a fragile position sticking out the back like that.)

    There is NO dumb question.
    Be not ashamed to ask, and you escape a lifelong shame.

    Well, I am not sure if understand your configuration of "my Mac Mini has an actual slot in the back to plug in a SSD", as I have never seen nor heard about such 'slot to plug in an SSD" with a Mac mini, or any other Mac.
    A pictures of the specific slot and SSD enclosure would be very helpful.

    In any case, although depending on your Mac mini, USB port is not the fastest, unless you are sure you have USB 3.0 like the latest Mac mini. The older USB 2.0 is even slower and no suitable for SSD usage. For speed, at least USB 3.0, better USB 3.1, even better would be Thunderbolt 2, and for the latest the speediest would be Thunderbolt 3 connections, I presume.
    FYI, I suggest reading through this article to know about all the connections, names, and speed.
    "Thunderbolt 3, USB 3.1, USB Type-C: Making Sense of Connections"

    And Yes, if the crowd gets bigger, the load time will get longer, together with graphics getting a hit as well.

    Hope this helps.

  • @DrMORO.4627 said:

    Well, I am not sure if understand your configuration of "my Mac Mini has an actual slot in the back to plug in a SSD", as I have never seen nor heard about such 'slot to plug in an SSD" with a Mac mini, or any other Mac.

    Never mind, I was confused. Just found out there was an SDXC card slot (which might have worked if the game could fit on it) and saw a bigger slot that looked about the same size as the SSD drive....but on review, that seems to be an air vent.

    Believe it or not, I am considered the tech guru at my workplace. XD

  • @DrMORO.4627 said:
    FYI, about playing off external SDD drives, I just bought off Amazon a Monster Digital Overdrive Thunderbolt (SSDOT-0240-A), a 240 GB SDD connected by Thunderbolt 2 to my Macs. The disk speed is VERY fast, faster than the USB3 external SDD drives I've tested so far. Minimum 2 times, maybe 3 times as fast. The game loads very quickly, with minimal wait time.

    Did I say 'Macs'? Yes, I also love the portability. I can play at home AND at work (after-hours...) with all the same, and no need to download updates individually. Just plug into your Thunderbolt port, and zippy GW2 game play.
    (Well, still not anywhere up to the native Window$ app playing experience yet, which should become very close as the 64-bit Mac app matures. Let's hope it grows up quicker.)

    Hope this helps.

    Oh, something new and SUPER-FAST just been announced at CES today.

    "THUNDERBOLT 3™ 480GB NVME SOLID STATE DRIVE"

    WANT!!!

  • Has any 'lucky' one been playing GW2 Mac 64-bit app, on the all new iMac Pro???

    Please please indulge us down here about how it plays with a supposedly wicked-fast iMac Pro.

  • Asfalon.5863Asfalon.5863 Member
    edited January 7, 2018

    So, I just got a new Macbook Pro and believe it or not, the game runs better than ever. Loading times 5 seconds and less, no missing textures or sound lags anymore. Hell yeah!
    Only strange thing: I encounter some strange white graphic glitches for trees, cliffs etc. now and then. It's not a drama, but it looks odd anyway. I tried with different graphic options but I just can't seem to find the issue. Any ideas on that?

  • @Asfalon.5863 said:
    So, I just got a new Macbook Pro and believe it or not, the game runs better than ever. Loading times 5 seconds and less, no missing textures or sound lags anymore. Hell yeah!
    Only strange thing: I encounter some strange white graphic glitches for trees, cliffs etc. now and then. It's not a drama, but it looks odd anyway. I tried with different graphic options but I just can't seem to find the issue. Any ideas on that?

    Awesome! Good for you!
    And, great to hear there is light in getting a newer Mac system, to better play GW2 on a Mac.

    BTW, FOI (For Our Interest), and even more FFR (For Future Reference), could you elaborate a little more about your new MacBook Pro's actual 'spec'?
    15 inch, or 13 inch? Touch Bar? Hard drive or SSD, and how large? CPU speed, memory amount, discrete GPU or not, etc., etc.?

    Thanks for sharing, in advance!

  • @DrMORO.4627 said:

    @DrMORO.4627 said:
    FYI, about playing off external SDD drives, I just bought off Amazon a Monster Digital Overdrive Thunderbolt (SSDOT-0240-A), a 240 GB SDD connected by Thunderbolt 2 to my Macs. The disk speed is VERY fast, faster than the USB3 external SDD drives I've tested so far. Minimum 2 times, maybe 3 times as fast. The game loads very quickly, with minimal wait time.

    Did I say 'Macs'? Yes, I also love the portability. I can play at home AND at work (after-hours...) with all the same, and no need to download updates individually. Just plug into your Thunderbolt port, and zippy GW2 game play.
    (Well, still not anywhere up to the native Window$ app playing experience yet, which should become very close as the 64-bit Mac app matures. Let's hope it grows up quicker.)

    Hope this helps.

    Oh, something new and SUPER-FAST just been announced at CES today.

    "THUNDERBOLT 3™ 480GB NVME SOLID STATE DRIVE"

    WANT!!!

    And it seems like even more & more super-fast external drives are to be available for Mac, as it says in many Mac news site talking about the on-going CES.

    WANT!!!!

  • So I bought and dropped in an NVME drive and dropped the game on there... still seeing loads of disk io but now it's quite speedy xD

  • I really like this idea of running things from an external SSD drive. GW2 loads and runs faster for me and the internal temps are close to 10c cooler because of it.. I may be moving other things besides GW2 to an external drive.

  • I just got a Sonnet eGFX Breakaway Kit in the mail today. Hooked it up to my MacBook Pro Early 2015 13" (256 gig SSD), and it seems to working. "About this Mac" reports "Radeon RX 580 8 GB" under Graphics and I receive nice scores under Cinebench, but it doesn't seem like the GW2 Mac Client is picking up the card. As I understand it, by default any fullscreen GL application that's on the connected monitor should be processed through the eGPU. Am I missing something?

  • Lin Siniang.9460Lin Siniang.9460 Member ✭✭
    edited January 12, 2018

    every since the last updates iv had a big drop in FPS on the 64 client am i the only one here ? went from 40/50 fps to like 13/17 fps ......

  • I noticed that the resolutions available in the client don't correspond to the logical resolution set in the settings. I use a MacBook Pro 2016 15'' with an external display with a 1680x1050 resolution. Today when I played with the built-in Retina display with a logical resolution of 1920x1200, it was not possible to play with this resolution in full screen. I have the DPI scaling option enabled. It was set to the same resolution played with the external display, as already said 1680x1050 in full screen. However, the interface was blurry. Disabling the dpi scaling was improving the blurriness at the expense of the interface, which was too tiny to play comfortably with. I had to keep the DPI scaling enabled and change the resolution to the native one, 2880x1800 to have a sharp image and a correct interface size. I remember having the possibility to set the resolution to 1920x1200 in full screen and keep a sharp display and a normal-sized interface. Is there a way to have it as it was before or not ?

  • @sunrun.4521 said:
    Another update on my High Sierra performance problems: same thing happened again, terrible performance after leaving MacBook Pro closed for a while and coming back to it. A restart fixes it. Must be a bug in High Sierra. Groan!

    Edit: I've created a radar bug report with Apple about this issue. Will see if I get a response.

    Hi all, I wanted to provide an update on this High Sierra bug, where letting a 2016/2017 MacBook Pro go to sleep was destroying graphics performance. After being on the beta releases for a while now, it appears this bug has finally been fixed as of macOS 10.13.3. beta 3!

    So if you have a 2016/2017 MacBook Pro with Radeon GPU and have been experiencing terrible GW2 performance that's temporarily fixed by a restart, it looks like relief from the issue will be on the way in the public release of macOS 10.13.3.

    As an aside, I've noticed increased "hitching" in the game as of a recent update, which appears to be something lots of other people are experiencing as well and which doesn't look like it's related to this High Sierra issue.

  • Xillllix.3485Xillllix.3485 Member ✭✭✭
    edited January 16, 2018

    Hey, getting a Mac Pro soon... Does the mac client support dual gpu and cpu? It has 6 x 3.5ghz cores, 64gb ram, 2 GPU with 3gb of ram each.

  • Xillllix.3485Xillllix.3485 Member ✭✭✭

    @Jacques.8170 said:
    My only two complaints so far on the 64bit client are what I would call 'chugging' and generally low fps. I've not had any keyboard issues or issues with textures / map loading.

    The chugging is what I feels like a wading through mud every 5-10 seconds. Everything lags a bit then returns to normal, this happens constantly.

    FPS is just low at about 15fps in unpopulated areas. I'm not running max settings, medium to good. Ambient Occ is turned off.

    Mac Pro (2010) dual 2.93Ghz six core Xeons (170% cpu usage while gaming)
    48GB ram
    nvidia GTX 680 (2GB)
    SSD game drive
    <100ms ping
    10.12.6 Clean install.

    Wow 15 fps for these specs...

  • @Xillllix.3485 said:
    Hey, getting a Mac Pro soon... Does the mac client support dual gpu and cpu? It has 6 x 3.5ghz cores, 64gb ram, 2 GPU with 3gb of ram each.

    Don't - the Mac Pro is about 4 years old now and you'd be much, much better served by an iMac (even the standard 5k one - not the Pro), especially for gaming as the higher clock speed will give much better single-threaded performance (which matters for Guild Wars 2).

    Personally I'm using a hackintosh but if I was using a real Mac I'd almost certainly go for the 5k iMac.

  • Xillllix.3485Xillllix.3485 Member ✭✭✭

    @HippieJoel.9537 said:

    @Xillllix.3485 said:
    Hey, getting a Mac Pro soon... Does the mac client support dual gpu and cpu? It has 6 x 3.5ghz cores, 64gb ram, 2 GPU with 3gb of ram each.

    Don't - the Mac Pro is about 4 years old now and you'd be much, much better served by an iMac (even the standard 5k one - not the Pro), especially for gaming as the higher clock speed will give much better single-threaded performance (which matters for Guild Wars 2).

    Personally I'm using a hackintosh but if I was using a real Mac I'd almost certainly go for the 5k iMac.

    It's for work... And for what I do it's a better deal and more appropriate. I produce music and the fact the mac pro is super quiet is a priceless necessity. I already have a iMac and when the fan starts it's like a plane is taking off.

  • Upgraded to High Sierra and it killed GW2 performance...game became extremely choppy even in lowest settings. Reverted back to El Capitan for now and performance is acceptable on lower settings.

    MacBook Pro late 2013
    2.3 GHz i7
    16 GB 1600 MHz DDR3
    GeForce GT 750M 2048 MB
    500 GB SSD

  • I really wish there'd be some improvements to the "hitching"... it's making the game so jerky when new models/shaders/whatever are loaded/compiled. It seems much worse now than it was previously.

  • Hello,
    First of all thanks to all the people who are writing about their experiences with external SSD. Sound like I'm going to try that. I have a fusion drive and if feels like GW2 was placed on the SSD for a short while but isn't anymore. I wish I could decide what programs are placed on the SSD.
    It's been a while since I reported the state of the client on my iMac late 2012.
    The game is playable. But different from day to day. On some days I get above 30 frames (in non crowded areas) and can play without any problems. It's always stuttering if something loads in but I can survive that.
    The weird thing is on other days the performance is horrible. Nothing is loaded after 3 minutes of loading screen. All UI elements take ages. And the fps is roughly 5 for the first 5 minutes of the game. When this happens the whole play session will be stuttering the whole time and I can't play with enjoyment.
    Lately the good days happen more often than the bad so that's good.
    But I feel like many windows user have weird performance issues too. In their cases it's from 90 frames to 60 and not 30 to 5. But I'm positive the client will get better and better. I'm grateful to be able to play this game.

  • @Noschiii.6819 said:
    First of all thanks to all the people who are writing about their experiences with external SSD.

    YW, NP & GL!

    Aside, Yes, external SSD (and probably internal SSD as well) should make quite a few things faster.
    Definitely recommend switching to SSD for those playing on a 'rotating platter' HDD.

©2010–2018 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCSOFT Corporation. All other trademarks are the property of their respective owners.