gw2 keeps crashing — Guild Wars 2 Forums

gw2 keeps crashing

Ddoey.9241Ddoey.9241 Member ✭✭
edited February 1, 2019 in Account & Technical Support

My game has kept crashing recently after the last patch. I'm pretty sure it was because of arcdps, so I uninstalled it. It is still crashing. It doesn't really crash when I do anything specific, sometimes it crashes when I am just playing the game, sometimes when I'm alt-tabbed out of the game, and sometimes while the character screen loads. I tried reinstalling the game twice now. The first time I reinstalled it, it didn't really change anything, it kept crashing normally. The second time I reinstalled it, it crashed while it was installing. I only have the crash log for the most recent crash, the one when it was installing.

--> Crash <--
Assertion: index < m_count
File: d:\perforce\live\naeu\v2\code\arena\core\Collections/Array.h(644)
App: Gw2-64.exe
Pid: 6628
BaseAddr: 000000013F0E0000
ProgramId: 101
Build: 94892
When: 2019-02-01T03:58:24Z 2019-01-31T22:58:24-05:00
Uptime: 0 days 0:26:54
Flags: 0

--> System <--
Name: 79f879d3
IpAddr: 192.168.129.133
Processors: 8 [AuthenticAMD:15:2:0]
OSVersion: Windows 6.1 (64 bit)

--> System Memory <--
Physical: 4522MB/ 8173MB 55%
Paged: 11929MB/16345MB 72%
Virtual: 8388099MB/8388607MB 99%
Load: 44%
CommitTotal: 4415MB
CommitLimit: 16345MB
CommitPeak: 4848MB
SystemCache: 4595MB
HandleCount: 28195
ProcessCount: 86
ThreadCount: 1474

--> Process Memory <--
Private: 220MB
WorkingSet: 205MB
PeakWorkingSet: 517MB
PageFaults: 73823210

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 174.93 7747
Programmer Data 122.16 1678
I/O 67.26 1004
Asset Service 57.18 517
Collections 54.40 414
Uncategorized 46.33 5314
Set 28.25 143
Dictionary 26.09 46
Archive 8.83 470
Collide 6.45 755
Collide Havok 6.45 755
File Service 1.24 12
Networking 0.18 34
Event 0.13 4
UI 0.11 108
Web Browser 0.11 94
Game 0.05 55
Engine 0.02 12
Content 0.02 1
Threading 0.01 15
Msg 0.01 9
Model-Programmer 0.01 1
BTree 0.00 6
CharClient 0.00 5

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Asset Service 57.18 517
Uncategorized 46.33 5314
Set 28.25 143
Dictionary 26.09 46
Archive 8.83 470
Collide Havok 6.45 755
File Service 1.24 12
Networking 0.16 25
Event 0.13 4
Web Browser 0.11 94
Collections 0.06 219
Game 0.02 45
Content 0.02 1
Threading 0.01 15
Msg 0.01 9
Model-Programmer 0.01 1
Engine 0.01 6
BTree 0.00 6
CharClient 0.00 5
String 0.00 15
Services 0.00 11
File Core 0.00 2
Text 0.00 1
Download 0.00 3

--> DllList <--
C:\Program Files\Guild Wars 2\Gw2-64.exe
C:\Windows\SYSTEM32\ntdll.dll
C:\Windows\system32\kernel32.dll
C:\Windows\system32\KERNELBASE.dll
C:\Windows\system32\USER32.dll
C:\Windows\system32\GDI32.dll
C:\Windows\system32\LPK.dll
C:\Windows\system32\USP10.dll
C:\Windows\system32\msvcrt.dll
C:\Windows\system32\ADVAPI32.dll
C:\Windows\SYSTEM32\sechost.dll
C:\Windows\system32\RPCRT4.dll
C:\Windows\system32\VERSION.dll
C:\Windows\system32\WS2_32.dll
C:\Windows\system32\NSI.dll
C:\Windows\system32\WTSAPI32.dll
C:\Windows\system32\WINMM.dll
C:\Windows\system32\WINTRUST.dll
C:\Windows\system32\CRYPT32.dll
C:\Windows\system32\MSASN1.dll
C:\Windows\system32\PSAPI.DLL
C:\Windows\system32\ole32.dll
C:\Windows\system32\OLEAUT32.dll
C:\Windows\system32\SHELL32.dll
C:\Windows\system32\SHLWAPI.dll
C:\Windows\system32\MSACM32.dll
C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23545_none_14599ab28b920323\gdiplus.dll
C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
C:\Windows\system32\MSIMG32.dll
C:\Windows\system32\Secur32.dll
C:\Windows\system32\SSPICLI.DLL
C:\Windows\system32\IMM32.DLL
C:\Windows\system32\MSCTF.dll
C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
C:\Windows\system32\cryptbase.dll
C:\Windows\system32\dbghelp.dll
C:\Windows\system32\profapi.dll
C:\Windows\system32\uxtheme.dll
C:\Windows\system32\nvspcap64.dll
C:\Windows\system32\ntmarta.dll
C:\Windows\system32\WLDAP32.dll
C:\Windows\system32\imagehlp.dll
C:\Windows\system32\CRYPTSP.dll
C:\Windows\system32\rsaenh.dll
C:\Windows\system32\ncrypt.dll
C:\Windows\system32\bcrypt.dll
C:\Windows\system32\bcryptprimitives.dll
C:\Windows\system32\CLBCatQ.DLL
C:\Windows\system32\samcli.dll
C:\Windows\system32\SAMLIB.dll
C:\Windows\system32\netutils.dll
C:\Windows\system32\dwmapi.dll
C:\Windows\system32\NLAapi.dll
C:\Windows\system32\napinsp.dll
C:\Windows\system32\pnrpnsp.dll
C:\Windows\System32\mswsock.dll
C:\Windows\system32\DNSAPI.dll
C:\Windows\System32\winrnr.dll
C:\Windows\system32\IPHLPAPI.DLL
C:\Windows\system32\WINNSI.DLL
C:\Windows\System32\fwpuclnt.dll
C:\Windows\system32\rasadhlp.dll
C:\Windows\system32\WindowsCodecs.dll
C:\Windows\System32\wship6.dll
C:\Windows\System32\wshtcpip.dll
C:\Windows\system32\explorerframe.dll
C:\Windows\system32\DUser.dll
C:\Windows\system32\DUI70.dll
C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll
C:\Windows\system32\d3d9.dll
C:\Windows\system32\d3d8thk.dll
C:\Windows\system32\USERENV.dll
C:\Windows\system32\GPAPI.dll
C:\Windows\system32\cryptnet.dll
C:\Windows\system32\SensApi.dll
C:\Windows\system32\apphelp.dll

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

--> AssetWorkerCpu0 Thread 0x1190 <--

--> Trace <--
Pc Rt : Args
000000013f2ab1ec 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000013f3dfabc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000013f3e0ddb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000013f3dddc0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000013f3ce5ac 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000013f3cb00f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000013f2a1f31 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000013f430fb1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00000000777459cd 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000007797a561 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000001 rbx=0000000140647470 rcx=00000000047fe0b0
rdx=0000000140647470 rsi=0000000000000284 rdi=000000014064b250
rip=000000013f2ab18d rsp=00000000047fe050 rbp=00000000dde83c6a
r8=0000000000000284 r9=0000000000000000 r10=0000000000000006
r11=00000000047fee00 r12=0000000000000003 r13=0000000000000000
r14=000000001b4033c4 r15=00000000198d0050
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 0000000140647450 646e61482f656c64 00000000682e656c 756f436665725f6d 000000000000746e
rbx +0 0000000140647470 6f667265705c3a64 6576696c5c656372 32765c7565616e5c 72615c65646f635c
rbx+32 0000000140647490 65726f635c616e65 7463656c6c6f435c 7272412f736e6f69 00000000682e7961
rcx-32 00000000047FE090 000000013f2ab18d 00000000047fe050 00000000dde83c6a 0000b0050000afff
rcx +0 00000000047FE0B0 0000b0660000b007 0000b0040000b003 0000b0060000b00b 0000b0090000b00d
rcx+32 00000000047FE0D0 0000b00a0000b013 0000b00c0000b023 00001fa00010000f 0053002b002b0033
rdx-32 0000000140647450 646e61482f656c64 00000000682e656c 756f436665725f6d 000000000000746e
rdx +0 0000000140647470 6f667265705c3a64 6576696c5c656372 32765c7565616e5c 72615c65646f635c
rdx+32 0000000140647490 65726f635c616e65 7463656c6c6f435c 7272412f736e6f69 00000000682e7961

--> Code <--
000000013f2ab16d 488bf941 8bf0488d 0de6a9c7 01488bda H..A..H......H.. 000000013f2ab17d e86e77fe ff488d4c 2460ff15 ab913801 .nw..H.L$....8. 000000013f2ab18d 488b8424 58010000 4c8d05d4 163a0148 H..$X...L....:.H
000000013f2ab19d 89442440 4885db48 8b8424f8 00000044 .[email protected]$....D 000000013f2ab1ad 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.
00000001`3f2ab1bd 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

--> Stack <--
00000000047fe050 0000afea0000b016 0000aff00000afef 0000aff20000b002 0000affd0000aff1 ................................ 00000000047fe070 00000000047fe090 00000000047fe0b0 0000000000000000 0000affc0000b024 ........................$.......
00000000047fe090 000000013f2ab18d 00000000047fe050 00000000dde83c6a 0000b0050000afff ..*?....P.......j<.............. 00000000047fe0b0 0000b0660000b007 0000b0040000b003 0000b0060000b00b 0000b0090000b00d ....f...........................
00000000047fe0d0 0000b00a0000b013 0000b00c0000b023 00001fa00010000f 0053002b002b0033 ........#...............3.+.+.S. 00000000047fe0f0 00000202002b002b 0000b01a0000b01d 0000696600000424 0000b0180000b017 +.+.............$...fi..........
00000000047fe110 0000b02d0000b019 0000b0280000b01b 0000b0540000b027 0000000000000001 ....-.......(...'...T........... 00000000047fe130 00000000047fe0b0 0000000140647470 0000000140647470 00000000047fe050 [email protected]@....P.......
00000000047fe150 00000000dde83c6a 0000000000000284 000000014064b250 0000000000000284 j<[email protected] 00000000047fe170 0000000000000000 0000000000000006 00000000047fee00 0000000000000003 ................................
00000000047fe190 0000000000000000 000000001b4033c4 00000000198d0050 000000013f2ab18d [email protected]*?.... 00000000047fe1b0 000000000000027f 0000b0450000b046 0000b04c0000b049 0002ffff00001fa0 ........F...E...I...L...........
00000000047fe1d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000000047fe1f0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00000000047fe210 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000000047fe230 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00000000047fe250 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000000047fe270 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00000000047fe290 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000000047fe2b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00000000047fe2d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000000047fe2f0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00000000047fe310 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000000047fe330 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00000000047fe350 0000b0aa0000b0a9 000069fc0000b0d8 000069fe00006a13 0000b0b90000b0c9 .............i...j...i.......... 00000000047fe370 ffffffff0000b0b2 0000b0b40000b0b3 0000b0b60000b0b5 0000b0d20000b0c6 ................................
00000000047fe390 0000b0baffffffff 000000400000b0c8 0000004f0000004c 0000004400000049 [email protected] 00000000047fe3b0 0000005b00000045 0000004800000064 0000b0d60000b0c5 0000b0da0000b0c7 E...[...d...H...................
00000000047fe3d0 ffffffff0000b0ca 0000b0cc0000b0cb 0000b0ce0000b0cd 0000b0d00000b0cf ................................ 00000000047fe3f0 0000b0d30000b0d1 0000b0d40000b0e3 000000000000b0d7 0000b0e00000b0e7 ................................
00000000047fe410 ffffffff0000b0d9 0000b0dc0000b0db 0000b0de0000b0dd 0000b0e50000b0df ................................ 00000000047fe430 0000b0e20000b0e1 0000b0e4ffffffff 0000b0e80000b0e6 ffffffffffffffff ................................

--> Error Logs <--
Patch-verify failed for 0x000ac509:0x00000000->0x00201e23 [length: 4971204]
Patch-verify failed for 0x0013931d:0x00000000->0x00201e3b [length: 7639004]
Patch-verify failed for 0x0000cb7c:0x00000000->0x0012292e [length: 8829372]
Patch-verify failed for 0x0001b5f8:0x00000000->0x0001b5f8 [length: 1048596]
Patch-verify failed for 0x00128c87:0x00000000->0x00128c87 [length: 924292]
Patch-verify failed for 0x0001631b:0x00000000->0x0012ab71 [length: 1617908]

EDIT: I forgot to mention that it also occasionally crashes my whole computer. It is usually directly after the game crashes. I get a blue screen that says "memory_management" at the top.

Comments

  • Ddoey.9241Ddoey.9241 Member ✭✭
    edited February 1, 2019

    I noticed that "File: d:\perforce\live\naeu\v2\code\arena\core\Collections/Array.h(644)" appears in a lot of the crash logs, if that is any help.

  • You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

  • By OP's description, it seems the problem is coming from a hardware fault and "memory management" BSOD indicates a possible Ram issue. I would suggest running the Memtest86 check: https://www.memtest86.com/

  • Ddoey.9241Ddoey.9241 Member ✭✭
    edited February 5, 2019

    I have run a memory test before, but it said that there was nothing wrong with it. However, recently I have been getting exclusively crash logs that say something along the lines of "Memory address at ______ _____ could not be read" so I decided to put in some spare memory to see if the memory was the problem, and it was. My game now works with the spare memory and I'm going to get some better memory since the spare memory is only 4gbs.

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