Gem store currency exchange issue — Guild Wars 2 Forums

Gem store currency exchange issue

Hi, a friend of mine is experiencing a network error when she tries to convert gems to gold.
Is this a server related issue?

http://yumi.is-best.net/

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F A S H I O N S H O W ~
_ on SUNDAY 9pm after Guild Missions _~{YOU GOT WAT IT TAKES TO WIN DA FASHION WARS?!}

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited February 11, 2019

    Your friend can try clearing the GW2 cache; instructions found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post'.

    Good luck.

  • She followed the guide from the support section and deleted her cache folder from the temp folder.
    This issue is not resolved, not even on different networks. She has a slow net and reinstalling gw2 would be drama.
    Is there anyone able to give me other tips on how to resolve black lion store errors?

    http://yumi.is-best.net/

    ~ ▪ ☽ ★ ▪ Y ▪ U ▪ M ▪ I ▪ ★ ☾ ▪ ~
    F A S H I O N S H O W ~
    _ on SUNDAY 9pm after Guild Missions _~{YOU GOT WAT IT TAKES TO WIN DA FASHION WARS?!}

  • She can try a -repair of the client (instructions found in the Knowledge Base).
    She can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

  • Veryl.7861Veryl.7861 Member ✭✭
    edited February 12, 2019

    I did some wild googling and it appears to be a fresh account so she has to wait atleast 72h before she can convert gems to gold
    Thank you for your assistance.

    http://yumi.is-best.net/

    ~ ▪ ☽ ★ ▪ Y ▪ U ▪ M ▪ I ▪ ★ ☾ ▪ ~
    F A S H I O N S H O W ~
    _ on SUNDAY 9pm after Guild Missions _~{YOU GOT WAT IT TAKES TO WIN DA FASHION WARS?!}

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