Veryl.1923 Posted February 11, 2019 Share Posted February 11, 2019 Hi, a friend of mine is experiencing a network error when she tries to convert gems to gold.Is this a server related issue? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 11, 2019 Share Posted February 11, 2019 Your friend can try clearing the GW2 cache; instructions found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post'.Good luck. Link to comment Share on other sites More sharing options...
Veryl.1923 Posted February 12, 2019 Author Share Posted February 12, 2019 She followed the guide from the support section and deleted her cache folder from the temp folder.This issue is not resolved, not even on different networks. She has a slow net and reinstalling gw2 would be drama.Is there anyone able to give me other tips on how to resolve black lion store errors? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 12, 2019 Share Posted February 12, 2019 She can try a -repair of the client (instructions found in the Knowledge Base).She can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Good luck. Link to comment Share on other sites More sharing options...
Veryl.1923 Posted February 12, 2019 Author Share Posted February 12, 2019 I did some wild googling and it appears to be a fresh account so she has to wait atleast 72h before she can convert gems to goldThank you for your assistance. Link to comment Share on other sites More sharing options...
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