well,think that's what i read off the email i read that he showed me.
It took a while for him to update his client, then he forgot his password, then the Authenticator was messing him up. He no longer had his cell,lol.
I always thank the CS Team Member who helped me by responding to the email they sent me, and letting them know how much I appreciate their help.
Just last week I needed help removing the 2FA on my account, and the whole issue was solved in less than half an hour from the time I first submitted the ticket. I certainly let the Team Member know how much I appreciated his/her timely and efficient assistance.
Yeah, he thanked him too. They do a wonderful job.