Extremely Bad Ping — Guild Wars 2 Forums

Extremely Bad Ping

Recently my ping has been atrocious, has there been any recent issues with connectivity to new zealand?

The game is basically unplayable

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    You can use a program like PingPlotter (directed to the IP in-game causing issue) to find where connection issues lay.

    Good luck.

  • Hot Boy.7138Hot Boy.7138 Member ✭✭✭

    i've had the same issue. i'm on the east coast in NYC. It could just be my internet too cause verizon has been terrible to me lately

  • Assassinnz.8927Assassinnz.8927 Member
    edited May 15, 2019

    Also from NZ and have been having massive ping issues since middle of last week - it's definitely not the connection because everything else runs fine - it's only GW2 that is suffering and it's usually starting during Teq (which is a problem because myself and a friend suffering the same issues are in a Teq guild) and remains sporadic over the rest of the evening

  • Chilli.2976Chilli.2976 Member ✭✭✭✭

    Same here, also from NZ. My connection is fine, I can watch videos at 1080p without any lag or buffering. This ping issue has happened in the last few days, getting 1K+.

  • Another NZ player here. Always tolerated 300ish ping which was playable. Now it has skyrocketed to 800+. Black Lion Trading Company won't even open.
    Spent some fat bucks on this game after getting back into it... and can't even enjoy it.

  • Chilli.2976Chilli.2976 Member ✭✭✭✭

    I did a test yesterday via PingPlotter, was running the game for about 15 minutes. Here are the results.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Looks like the problem starts with Vocus. Is that your ISP? The Tier 1 Backbone (Equinix) is having issues, as well.

  • Chilli.2976Chilli.2976 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:
    Looks like the problem starts with Vocus. Is that your ISP? The Tier 1 Backbone (Equinix) is having issues, as well.

    It looks like it my ISP but its not (my ISP is megaTEL), anything else apart from GW2 works fine. Many Kiwis are experiencing the same issue. The US server 54.240.229.185 has bad packet loss.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Try a VPN and see if you still have issue.
    Contact your ISP and show them your results.
    Contact the CS Team and show them your results, so they can contact the Tier 1 backbone.

    Good luck.

  • Chilli.2976Chilli.2976 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:
    Try a VPN and see if you still have issue.
    Contact your ISP and show them your results.
    Contact the CS Team and show them your results, so they can contact the Tier 1 backbone.

    Good luck.

    Okay, so I just used a VPN and seems like the ping has stabilized, though I should not need to use a VPN.

  • Mr Stabbath.6452Mr Stabbath.6452 Member
    edited May 17, 2019

    Tuning in after thread updates to say that Pingzapper (VPN of sorts, on a 7 day trial atm) is working well and seems to alleviate the issue... back in the 280-350 region by tunneling through a sydney server. But these are only initial reports. Disabled the VPN just now to see if it was placebo or not and sure enough I'm back at 700 with no Black Lion Trading Co. and awful combat lag...

    I used Pingplotter as well and results were similar to the post above, huge packet loss through vocus IPs. So yeah... issue seems to be with Vocus NZ (telco that many NZ ISPs go through). Hoping that issues get sorted out before my trial expires, but 5 bucks a month isn't toooo bad...

    Edit: can say with confidence now that a VPN makes huge improvements. No doubt.
    Without VPN: Ping: 600 (Avg: 1,672) https://i.imgur.com/DxHxeU1.jpg
    With VPN: Ping: 293 (Avg: 319) No disconnect messages, all normal https://i.imgur.com/g3gB2nd.jpg

  • Zakuchi.8120Zakuchi.8120 Member ✭✭

    may have something to do with anet moving to amazon severs, maybe if more of us speak up they may do something about it...

    https://en-forum.guildwars2.com/discussion/77381/pingplotter-graph-on-anet?

  • Zaxares.5419Zaxares.5419 Member ✭✭✭

    @Chilli.2976 said:

    @Inculpatus cedo.9234 said:
    Try a VPN and see if you still have issue.
    Contact your ISP and show them your results.
    Contact the CS Team and show them your results, so they can contact the Tier 1 backbone.

    Good luck.

    Okay, so I just used a VPN and seems like the ping has stabilized, though I should not need to use a VPN.

    This sounds very similar to the issue I was having back when ANet made the move to Amazon servers (around the same time that PoF released). I eventually deduced that the culprit was one of the "international" servers that ANet/Amazon was making me connect through as a non-US based player, because if I used a VPN (and thus bypassing whatever intermediate server I was being forced to connect through and instead be connected as any other US player), the lag spikes would vanish. My actual ping didn't improve, of course, but the higher than normal latency and lag spikes would be gone.

    In the years since, the issue has somewhat stabilized so I don't need to use a VPN constantly to play, but it does still occasionally rear its head. While I agree that we, as SEA and OCX gamers, shouldn't be forced to use a VPN in order to get reliable connections, we don't know the economic/technical realities at ANet that might force them to use Amazon. Perhaps one day they'll switch to a better provider, but until then at least we have a recourse available to us in the form of free VPN services.

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