Support response time. — Guild Wars 2 Forums

Support response time.

pyewacket.1807pyewacket.1807 Member ✭✭
edited May 16, 2019 in Account & Technical Support

Hello! I was just wondering if it's normal to not have your ticket replied to for 2 days? Or there's something wrong and i need to try again. Thanks.


  • Linken.6345Linken.6345 Member ✭✭✭✭
    edited May 16, 2019

    Well considering new episode just droped they might have alot of tickets from returning players trying to get into their accounts.
    I would expect abit hight then the normal up to 3 day waiting period they have for tickets mate.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    If you mean submit another ticket by 'try again', no. You should never submit duplicate tickets, as that just slows the process; only update existing tickets.
    The CS Team allows 72 hours to respond during normal activity times; during high volume, it can take more time. Also, some issues take more time, such as account ownership disputes, etc.

  • alain.1659alain.1659 Member ✭✭✭

    Support response time is relatively long in gw2. If your problem is urgent, you can try raising hell on twitter or reddit. They check it more frequently than the game support itself.

  • Yamazuki.6073Yamazuki.6073 Member ✭✭✭

    It depends on the issue, and time of the year. I've had a couple take 2 weeks, some take 1 day, and the rest about 3 days.

  • I have a friend whose account was banned when someone tried to log in from another location. He's been waiting almost 5 days.

  • I recently needed to contact the support as well. It took 4 days to get a response. Hang on in there!

    "This rose has thongs, and here they are!" --Saraidhe, Scourge

  • I just received a response after a six day wait. They apologized for the delay and said they have been dealing with an influx of tickets since the announcement. It can certainly be frustrating, but they will respond.

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