hrt.8170 Posted October 4, 2017 Share Posted October 4, 2017 5 days back i created new GW account and bought the new expantion + bags and Gems after i complete the payment i found out that i used the wrong email and my account not verified yet .. i dont have access to the wrong email i used it.i sent a ticket to the support 5 days back and they not replying till now ! please refound my money if you not going to help me change the wrong email please help me Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 5, 2017 Share Posted October 5, 2017 Due to high volume, the responses from the CS Team are slower than usual. At this time, responses can be anywhere from 3 days to 2 weeks. You can update your ticket to inquire about progress, if you so desire. Make sure to indicate the email address you prefer the CS Team reply to.Good luck. Link to comment Share on other sites More sharing options...
hrt.8170 Posted October 7, 2017 Author Share Posted October 7, 2017 9 days and still no reply from support :D wow ... you guys taking our money and refuse to give us the support that we need !how many customer support you guys has ??? 1 or 2 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 7, 2017 Share Posted October 7, 2017 The CS Team isn't refusing to assist you; it's that there are players ahead of you in the queue. Have you tried updating your ticket? Link to comment Share on other sites More sharing options...
hrt.8170 Posted October 8, 2017 Author Share Posted October 8, 2017 am updating every day and now its 10 days ! still no reply.. how can i refund my money ?? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 8, 2017 Share Posted October 8, 2017 @hrt.8170 said:am updating every day and now its 10 days ! still no reply.. how can i refund my money ?? You can create a ticket and submit it to the CS Team.Good luck. Link to comment Share on other sites More sharing options...
hrt.8170 Posted October 9, 2017 Author Share Posted October 9, 2017 I did already 10 days back and still no reply lets see how GW2 people value their customers. I played many MMOs last 10 years and many early access that has millions of subscribers this is the first time I deal with such poor support level,10 days and even not a single reply for my simple issue Link to comment Share on other sites More sharing options...
hrt.8170 Posted October 9, 2017 Author Share Posted October 9, 2017 anyone know how I can refund my money from buying POF expansion! I didn't pay to wait 10 days ? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 9, 2017 Share Posted October 9, 2017 @hrt.8170 said:anyone know how I can refund my money from buying POF expansion! I didn't pay to wait 10 days ?You can contact the CS Team via the 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
hrt.8170 Posted October 9, 2017 Author Share Posted October 9, 2017 they didnt answer the first tikets since 10 days and now you asking for another ticket XD Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 9, 2017 Share Posted October 9, 2017 You asked how to obtain a refund. That's how. There's only one way. (In other words, your first issue will be addressed long before a new ticket makes it through the queue, likely.)Good luck. Link to comment Share on other sites More sharing options...
DebraKadabra.5278 Posted October 9, 2017 Share Posted October 9, 2017 The people in this forum aren't from Support - we're players of the game. We literally cannot help you with the issue that you're having. Link to comment Share on other sites More sharing options...
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