Is there somewhere where we can see estimated turnaround time on support tickets?

I put in a low-priority (in the grand scheme of things - it's pretty annoying for me; misunderstood instructions and salvaged my precursor thinking I'd need a Gift of Blah from it, like with every other step in legendary crafting) ticket in on Monday morning and it's now Friday.

I appreciate that new content comes with new bugs and the complexity of the skyscale collection chain leaves more room for error, but four days feels like quite a long time. It had some sort of 'activity' 3 days ago, which I assume means being assigned to a queue or something. Is there a way to check the estimated response time?

No there is not sadlySo you missed the text this item is needed to craft the legendary blah blah?

@Linken.6345 said:No there is not sadlySo you missed the text this item is needed to craft the legendary blah blah?

I just assumed it was a step consistent with the first two steps where you salvage the item to get a Gift of Blah. I admit I made a mistake, but the support page says to contact them in cases such as this so I have. I'm not going to pretend what I did was clever, but it was an honest misunderstanding on my part based on a previously established pattern of activities so I thought it was worth a try to get the item reinstated.

Due to present high volume, ticket responses may take longer than usual. If, after a week or two, your issue is still pending, you can update your ticket to inquire about progress.

Good luck.

The customer support team helped me and restored my precursor. I'd like to thank GM Lightybug for their help and for using (ﾉ◕ヮ◕)ﾉ*:･ﾟ✧ in their final message to me. Ten points to Dumbledore.