Weird issue - anyone have any ideas? — Guild Wars 2 Forums

Weird issue - anyone have any ideas?

Hi all! My guild tab wont work. i can click on it and press g, and it will depress like its been pressed. but... nothing happens... If i log out of my acount and log in with my husbands on the same pc, i can access it. but not mine. heres the issue... i am the only one with the highest rank in the guild. only i can start guild missions, decorate, control ranks etc. i REALLY need to access this. it has been a week now. i put in a ticket to arenanet 4 days ago and have heard nothing. i am getting really annoyed with this. anyone have any suggestions please?

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Make sure you are not (accidentally) in Invisible mode.
    You can try clearing the GW2 cache and/or a -repair of the client. (Instructions found in the Knowledge Base accessed via the 'Support' link above/below.

    Good luck.

  • Tama.8346Tama.8346 Member ✭✭

    i have reinstalled the game, cleared all caches and done a repair. i am 'online'. no change :(

  • Eramonster.2718Eramonster.2718 Member ✭✭✭✭

    Possible to get a screen shot?

  • Ask someone in the Guild how you are reflected in the Guild tab when you logged in - ie does it show you there and active of offline or just missing. Also can friends see you? Might give you some additional info that might help. It is a weird one as think you get the guild screen even if not in any guild.

  • Tama.8346Tama.8346 Member ✭✭

    @Eramonster.2718 said:
    Possible to get a screen shot?

    what would you like a screen shot of?

  • Etria.3642Etria.3642 Member ✭✭✭✭

    You have not reassigned g to anything? Or your computer? Because if you can have everything be normal on another computer then it isn't guild wars...it's your computer.

    Is an alt key locked down? One of the side buttons pressed?

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited June 11, 2019

    @Tama.8346 said:
    Hi all! My guild tab wont work. i can click on it and press g, and it will depress like its been pressed. but... nothing happens... If i log out of my acount and log in with my husbands on the same pc, i can access it. but not mine.

    1. Screenshot your current settings in-game (including keyboard settings)
    2. Create a new shortcut for your Gw2-64.exe
    3. Add the parameter -prefreset to the shortcut's launch options under "Preferences"
    4. Launch the game via said shortcut
    5. Check if the Guild window shows up
    6. Set up all your in-game settings anew (with the help of the screenshots you took)
    7. Delete the newly created shortcut and launch the game as usual
  • Tama.8346Tama.8346 Member ✭✭
    edited June 11, 2019
    1. Screenshot your current settings in-game (including keyboard settings)
    2. Create a new shortcut for your Gw2-64.exe
    3. Add the parameter -prefreset to the shortcut's launch options under "Preferences"
    4. Launch the game via said shortcut
    5. Check if the Guild window shows up
    6. Set up all your in-game settings anew (with the help of the screenshots you took)
    7. Delete the newly created shortcut and launch the game as usual

    Followed this, all is normal. on MY pc, i can log out as me, log in as my hubby. exact same settings. his works. mine doesnt.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Tama.8346 said:
    Followed this, all is normal. on MY pc, i can log out as me, log in as my hubby. exact same settings. his works. mine doesnt.

    You reset all settings to "factory default", so to speak, and it's still not working?

  • Randulf.7614Randulf.7614 Member ✭✭✭✭
    edited June 11, 2019

    If pressing G doesnt bring up the guild menu at all, go into keybinds and scroll through to see if G has become unbound or bound to a different command

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Randulf.7614 said:
    If pressing G doesnt bring up the guild menu at all, go into keybinds and scroll through to see if G has become unbound or bound to a different command

    If they have indeed reset the settings as I suggested, the Guild window would be bound to "G" by default.

  • Taygus.4571Taygus.4571 Member ✭✭✭✭

    Guys ..the key bindings aren't the problem. OP mentioned they can't click on it either.

    OP, have you contacted support?

  • Tama.8346Tama.8346 Member ✭✭

    it is indeed. i cant seem to attach a picture

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited June 11, 2019

    @Taygus.4571 said:
    Guys ..the key bindings aren't the problem. OP mentioned they can't click on it either.

    Which is why I suggested a reset of the in-game settings and game preferences. It can solve all sorts of issues. For instance, the game once crashed, and afterwards all my guilds were mixed up in order. Once I reset the game to default, it was solved.

    @Tama.8346, do you have Discord or any other program installed that might add an invisible overlay to the game? Far-fetched, since there is no issue on the other account, but still worth checking.

  • Tama.8346Tama.8346 Member ✭✭

    @Ashantara.8731 said:

    @Taygus.4571 said:
    Guys ..the key bindings aren't the problem. OP mentioned they can't click on it either.

    Which is why I suggested a reset of the in-game settings and game preferences. It can solve all sorts of issues. For instance, the game once crashed, and afterwards all my guilds were mixed up in order. Once I reset the game to default, it was solved.

    @Tama.8346, do you have Discord or any other program installed that might add an invisible overlay to the game? Far-fetched, since there is no issue on the other account, but still worth checking.

    yep. tried that too. no overlay of anything. i can open all the other tabs just not guild

  • Tama.8346Tama.8346 Member ✭✭
    edited June 11, 2019

    i should mention that i have 4000+ game hours. i am by no means a noob. i have tried everything i can think of. its so frustrating at this point. my guild cant do missions, or upgrade the hall. i cant work with ranks etc. if only there was a way to move peoples ranks without using the guild tab grr

    i also just had a friend in another country log in as me. and he cant get the guild tab to work either. so its definatly my account issue, not my game issue. if that makes sence.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Tama.8346 said:
    i also just had a friend in another country log in as me. and he cant get the guild tab to work either. so its definatly my account issue, not my game issue. if that makes sence.

    In that case, only the account support team can help you. I wish you the best of luck with this, hope it gets resolved quickly.

  • Nokomis.5076Nokomis.5076 Member ✭✭✭

    @Tama.8346 said:
    i also just had a friend in another country log in as me. and he cant get the guild tab to work either. so its definatly my account issue, not my game issue. if that makes sence.

    you might not want to tell that the support, because it's forbidden to give your account passwort to someone else.

    Was I able to help you or give you a hint? Click on Helpful and/or Thumbs up, I would appreciate it alot!
    When you encounter a bug ingame, at first you should file a ticket via the ingame command /bug, as only this way the devs will know exactly where you were, when the bug happened.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    Indeed. It suffices to say that you have tried from a different location, so this is definitely an account-based issue.

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