Since the introduction of the new event and skyscale skin on June 11th, my PC has been experiencing multiple large crashes. These crashes often appear about 5-30 minutes into gameplay or during a highly populated instance (Ie: Megadestroyer during the Destabilized Magic Event.)
My PC will either immediately shut down, or it will show a BSOD before shutting down.
After this, I will attempt to turn my computer back on - but it will instead go into an 'endless boot loop' where it endlessly tries to turn itself on, but fails.
My event viewer and BSOD will show errors such as:
"System Service Exception"
" Page fault in nonpage area"
"Exception not handled"
" Kernel Power critical error"
"IRQL not less or equal"
I HAVE gone to a computer technician for this issue. He spent 2 days monitoring my system, hardware, devices and drivers. He said that everything was working just fine - he told me that he even installed and ran the Final Fantasy XV benchmark on high for 2 hours straight and was still able to open and browse other tabs while doing so. He used HeavyLoad on my PC to monitor it's performance during a stress test.
He told me he was actually 'stumped' because my computer is quite powerful and ran very smoothly.
The ONLY thing he didn't test, because he didn't have my password, was Guild Wars 2.
I went in, uninstalled all the Guild Wars 2 files, and then did a reinstall.
I got in for about half a day... and then the crashes came back, in full force.
I have gone through and checked EVERY item in my system devices and device manager and updated all my drivers. There were only 2 that I needed to update.
I have scanned for malware, virus, cleaned my disk and files, defragmented my files. I even updated to that new Windows 10 update that rolled out a few days ago.
I am able to browse the internet, watch videos, and use my other programs without any issues. We were able to run the FFXV benchmark on High for 2 hours straight while simultaneously browsing multiple tabs ( and it could have gone on longer, but the technician didn't see any point since nothing bad was happening.) My crashes are strictly limited to when I play Guild Wars 2.
I have NOT had ANY issues with system crashes like this until JUNE 11th and ongoing.
So what I am saying is: Anet, could you please check the files and code for the June 11th patch? Because I am 100% certain that there is a corrupted file in there that is causing critical system errors for some people.
I really, really love Guild Wars 2. It's my favourite MMORPG and I don't want to have to leave it. But there isn't anything else I can do if these crashes keep happening. I can't play the game as it is currently. Whatever's happening needs to be fixed.
Tarnished Coast, North America.
♀️ Fashion Wars Lover!