Can't optain Spirit Strings from Itzel Spirit Poison — Guild Wars 2 Forums

Can't optain Spirit Strings from Itzel Spirit Poison

I killed KC 3 times this WE and cant optain my Spirit Strings..... First time I activated them mid fight, 2nd time before and 3rd time also before... whats wrong devs?

Comments

  • PervMonk.4891PervMonk.4891 Member ✭✭✭

    did you get downed during the fight ?
    there is a bug report on the wiki that the buff can get removed when u get downed

  • Same for me. Well I have been trying to obtain spirit strings for 5 weeks now. It can only drop from the weekly chest but it never drops for me. I never once went down during the fight and I was staring at my buff bar it was there the entire time. I contacted support and they told me to send them a video of it. I assume they just forgot to add it to the loot table after reworking the raid rewards with w7 release.

  • Jason.5983Jason.5983 Member ✭✭

    Also not working for me... about the fourth week that I have tried in the same ways as OP. I never got downed and never received it. Buff was always up.

  • Changeling.5184Changeling.5184 Member ✭✭
    edited July 11, 2019

    5 weeks? What a mysterious patience. The game just give you a BIG target and then pushing you back for no reason. Its definetely support case. But you know what they told me? - There is no bug! And repeating that. I dont know what to do.
    UPD: finded solution from old discussion - disable autoloot options, use itzel right before boss chest and maybe dont take more that one itzel with you. I finally get it.

  • Jason.5983Jason.5983 Member ✭✭

    Still haven't received it.
    I just tried disabling autoloot, I only have one itzel spirit poison, and it was up before boss chest.

    ..........................................................................................? Arenanet???!

  • Jason.5983Jason.5983 Member ✭✭

    This thread has been up for a month and I've been trying longer than that.

    Arenanet...........................? Submitting a ticket now, i'm extremely bored of waiting for a response.

  • ^* been posting my responses on wrong account. This account is the one that's not getting the item...

  • Zaraki.5784Zaraki.5784 Member ✭✭✭✭

    @Changeling.5184 said:
    5 weeks? What a mysterious patience. The game just give you a BIG target and then pushing you back for no reason. Its definetely support case. But you know what they told me? - There is no bug! And repeating that. I dont know what to do.
    UPD: finded solution from old discussion - disable autoloot options, use itzel right before boss chest and maybe dont take more that one itzel with you. I finally get it.

    Send them a video like someone suggested before, they won't have any choice but to admit that there's a bug or explain what happened.

    "Sticks and stones may break your bones but words will never be able to injure you!"
    The Grim Adventures of Billy & Mandy

  • BUMP

    Just submitted a ticket for this, me and someone else in my raid group still haven't received the drop despite trying for a few weeks now. The other person was recording the fight, so that's something at least,. It's definitely not fixed, and stalling my collection progress.

  • Hello,
    Looks like this is a reoccurring issue. I have two guild members who are trying to get legendary armor during our raids and they are unable to get the Spirit Strings. One even tried two different methods.
    One week- normal, didn't die, didn't down, had buff, looted/opened chest and didn't get the item.
    Second week- didn't die, didn't down, applied buff before opening chest, didn't get the item

    Please take a look at this as this a blocker to getting legendary armor.

  • I've got an issue recently. I couldn't obtain the Spirit Strings due of a bug even if i have the consumed the Itzel Spirit Poison before the fight. It blocked the progress of the legendary armor achievement "Envoy Armor I: Experimental Armor"

  • Its still happening. And my Ticket is 5days old now. No response.

  • Rockytheripper.2395Rockytheripper.2395 Member ✭✭
    edited September 11, 2019

    I submitted a ticket yesterday but after reading this i have little to no hope to get a response to it. Yikes. The collection itself contains some stuff with weekly cooldowns, so takes a lot of time and bugs like that just increase that and stop from making any further progress. Hope they will fix it asap.

  • ANET can you wake up and do something? I mean hello? At least give to these people the spirit string with an email like you did when I used to delete by mistake some collections item a few years ago (when you still cared to answer my tickets xd)

  • Linken.6345Linken.6345 Member ✭✭✭✭

    @Definitely Not Tediz.2630 said:
    ANET can you wake up and do something? I mean hello? At least give to these people the spirit string with an email like you did when I used to delete by mistake some collections item a few years ago (when you still cared to answer my tickets xd)

    They cant give something the person have never recived as a drop. ( you got it and accidently deleted it, thats diffrent)
    If this worked like that, I would like anet to give me 1 of each infusion since I have clearly done all the meta events enough to be rewarded one of each.

  • I also experienced this problem yesterday. I logged a bug when it happened and a support ticket at the end of our raid run.

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