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I am sorry to hear you have this issue. A few things to do or do not in thus situation.1: do not assume everyone has the same issue or that Arenanet can do anything about it. This issue is primarly your ISP's issue (although, as explained it is atually a supplier for your ISP and in some cases it might have to do with a specific service from your ISP, some ISP's have a different backbone suppliers for mobile connections, copper wired connections and optical fiber connections).2: Do expect your ISP's customer service to blaim it on Arenanet (or Amazon, who is the server supplier for Arenanet, if they did some investigation). This is what they are thaught and they do not know better.3: Do note your ISP name here. Others with the same ISP can react to pinpoint this issue further.4: Do create a support ticket. They can not fix it for you, but they can assist you, for example, by making a group complaint at your ISP of multiple customers having this issue. they can help you getting it fixed.

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