Error after trying select stats/customize — Guild Wars 2 Forums

Error after trying select stats/customize

I complete story chapter 6 "Retribution" and standard get 2 item, that allow to select stats: boots and neck.
But i figured that somthing is change, now have customize option instead of select stats ( before last update 30.07 always be select stats )
When i clicked customize i got error.
If its nessesery a can posted full crash log idk its my problem? or after update something goes bad?
I do repair but not helped.

--> Crash <--
Assertion: frameId
File: ......\Engine\Frame\FrApi.cpp(1823)
App: Gw2-64.exe
Pid: 11936
BaseAddr: 00007FF70E6E0000
ProgramId: 101
Build: 98248
When: 2019-07-31T17:59:27Z 2019-07-31T19:59:27+02:00
Uptime: 0 days 0:00:33
Flags: 0

Comments

  • DemonSeed.3528DemonSeed.3528 Member ✭✭✭✭

    I had some armor with stats reset from the update a few weeks or so ago when it happened and I did not select any stats until today. Whenever I try to select "customize" it crashes the client. It was a mix of elonian and warbeast armors from the crystal desert reward track. I also sent in error log from the client. I guess there is something wrong with selecting stats atm.

  • I'm also experiencing the same issue, can't select stats on ascended armor I got out of a chest. Have submitted error log, repairing client doesn't help either.

  • DemonSeed.3528DemonSeed.3528 Member ✭✭✭✭

    I can click on the customize button to bring up the customize window without crashing now, will come back to comment if there are any further problems

  • Falling Objects.7149Falling Objects.7149 Member ✭✭
    edited August 3, 2019

    I can get to the customize menu as well now, but at the bottom of the menu many of the stats options are overlapping and glitched out (including the stats I want, darn).

    https://ibb.co/m8NScmW

    I could select the stats I wanted on my Healer's tassets (it appears to only let you pick whatever happens to be 'on top' of the stack of stats), and locking in didn't cause any crashes at this point. The tassets have the appropriate stats, and affect my stats totals accordingly.

    Either way slow progress seems to be being made, so I'll sit tight until after the weekend and maybe it'll be fixed by then.

  • DemonSeed.3528DemonSeed.3528 Member ✭✭✭✭

    Yes, on my main account with core/hot/pof there is no problem making any stat selections, everything is available. On my core/pof account though, everything after core stat is squished at the bottom.

  • @DemonSeed.3528 said:
    Yes, on my main account with core/hot/pof there is no problem making any stat selections, everything is available. On my core/pof account though, everything after core stat is squished at the bottom.

    That could explain it, I don't have HoT on my account

  • Bump for attention, still having this issue and it's holding me back from playing characters who are now stuck with unstatted equipment.

  • glyph.6120glyph.6120 Member ✭✭

    Yup, a few of us have also encountered this bug and posted about it (https://en-forum.guildwars2.com/discussion/83623/armor-weapon-customization-window-stacked-and-unselectable-stat-combos and https://en-forum.guildwars2.com/discussion/83895/customize-select-stats). It's only affecting Core+PoF accounts. Hopefully this is an unintended bug they'll address soon, and not a subtle attempt to get the rest of us holdouts to cough up the $$ for HoT or go otherwise without PoF/LS4 stats.

  • Issue persists post-patch as of today still, and has reverted back to crashing the entire client.

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