I can't decide whether this is a good thing or a bad thing. ;-) . Seriously, I submitted a ticket two days ago and still haven't heard anything from the acclaimed ArenaNet troubleshooting division. Once upon a time you would a submit a ticket and within an hour or two, you'd get in game acknowledgement. I have tried PayPal and a Credit Card for three days now and I think the problem is once there is a single hiccup, it shuts the system down for a period of time (24 hours ?). I am searching for a phone number but can not even find that. I used to hold ArenaNet in high esteem but am wondering if management changes have worked to the detriment. Thanks for all serious responces.