Howdy! My fiance submitted a support ticket to have his old two factor authentication removed so he could gain access to his account. He submitted it anonymously four days ago, but hasn't yet received a response, so I went ahead and submitted one myself since I have my account. I just wanted to know about how long we could expect to wait! Thanks in advance, and I sincerely apologize if there is something I misunderstood when writing this. Thank you!