A serious error has occurred that prevents the program from continuiing to run — Guild Wars 2 Forums

A serious error has occurred that prevents the program from continuiing to run

El Drago.7054El Drago.7054 Member
edited October 18, 2019 in Account & Technical Support

Hello everybody!

Since yesterday I have a crash of the luncher which give me an error (see the image).
I tried to repair the game but I had the same problem, so I decided to unistall it to redownload it.
Now I'm trying to launch Gw2Setup-64.exe and I am getting this error:
I don't really know what to do..
Thx for reading me :)

The image : https://ibb.co/sq1r01F

--> Crash <--
Assertion: m_readOffset + m_readLength <= m_totalBytes
File: ......\Services\File3\FileArchive.cpp(1057)
App: Gw2-64.exe
Pid: 11748
Cmdline:
BaseAddr: 00007FF78B8C0000
ProgramId: 101
Build: 61760
When: 2019-10-18T17:51:36Z 2019-10-18T19:51:36+02:00
Uptime: 0 days 0:00:00
Flags: 0

--> System <--
Name: DESKTOP-3NSUS57
IpAddr: 192.168.1.50
Processors: 12 [GenuineIntel:6:14:10]
OSVersion: Windows 10.0 (64 bit)

--> System Memory <--
Physical: 10580MB/16230MB 65%
Paged: 11793MB/18662MB 63%
Virtual: 134213168MB/134217727MB 3%
Load: 34%
CommitTotal: 6869MB
CommitLimit: 18662MB
CommitPeak: 8733MB
SystemCache: 5707MB
HandleCount: 77535
ProcessCount: 187
ThreadCount: 2369

--> Process Memory <--
Private: 92MB
WorkingSet: 46MB
PeakWorkingSet: 52MB
PageFaults: 40158

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 58.59 4792
Programmer Data 40.41 231
I/O 39.42 37
Asset Service 33.04 5
Uncategorized 12.07 4492
Collide Havok 6.11 69
Collide 6.11 69
Download 5.56 4
File Service 0.78 7
Engine 0.73 14
Gr 0.71 4
Gr Img 0.71 2
Networking 0.11 14
Event 0.07 2
Archive 0.04 20
Game 0.04 53
Collections 0.02 55
Content 0.02 1
Threading 0.01 15
Dictionary 0.01 23
Model-Programmer 0.01 1
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Asset Service 33.04 5
Uncategorized 12.07 4492
Collide Havok 6.11 69
Download 5.56 4
File Service 0.78 7
Gr Img 0.71 2
Networking 0.11 9
Event 0.07 2
Archive 0.04 20
Game 0.02 43
Content 0.02 1
Threading 0.01 15
Dictionary 0.01 23
Model-Programmer 0.01 1
Collections 0.01 25
Engine 0.01 6
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
Text 0.00 1
UI 0.00 14
Programmer Data 0.00 2
File Core 0.00 1
String 0.00 10

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.17763.1 (64/32-bit compatible)]

--> SerialLoader0 Thread 0x127c <--

--> Trace <--
Pc Rt : Args
00007ff78bbaae2c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bcedfb6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bcf1630 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bccbfb8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bccc91d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bd1c135 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bba1aa9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bd2818f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff78bd28336 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ffc8ae57974 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ffc8b04a271 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000001 rbx=00007ff78caef4f0 rcx=000000e7073ff6f0
rdx=00007ff78caef4f0 rsi=0000000000000421 rdi=00007ff78caef728
rip=00007ff78bbaadcd rsp=000000e7073ff690 rbp=0000000000001007
r8=0000000000000421 r9=000000e7073ffbb0 r10=0000000000000000
r11=000000e7073ffbb0 r12=0000000000000000 r13=0000000000000000
r14=0000023955b32080 r15=0000000000000000
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF78CAEF4D0 00007ff78bcee8f0 00007ff78b9e3080 00007ff78bcf1370 00007ff78bcf0380
rbx +0 00007FF78CAEF4F0 2e2e5c2e2e5c2e2e 656369767265535c 5c33656c69465c73 68637241656c6946
rbx+32 00007FF78CAEF510 007070632e657669 2e65756575715f6d 3d20292864616548 00004c4c554e203d
rcx-32 000000E7073FF6D0 00007ff78bbaadcd 000000e7073ff690 0000000000001007 0000023953b20000
rcx +0 000000E7073FF6F0 0000023955ae0000 00007ffc8aff6fad 0000023953b20150 feeefeeefeeefeee
rcx+32 000000E7073FF710 0000023955ccccd0 00007ffc8b026a03 00001f800010000f 0053002b002b0033
rdx-32 00007FF78CAEF4D0 00007ff78bcee8f0 00007ff78b9e3080 00007ff78bcf1370 00007ff78bcf0380
rdx +0 00007FF78CAEF4F0 2e2e5c2e2e5c2e2e 656369767265535c 5c33656c69465c73 68637241656c6946
rdx+32 00007FF78CAEF510 007070632e657669 2e65756575715f6d 3d20292864616548 00004c4c554e203d
r9-32 000000E7073FFB90 0000000000000000 00007ff78c6f40a0 0000000000000000 000000e7073ffcf0
r9 +0 000000E7073FFBB0 0000000000001007 00007ff78bb9dc2e 00003727eb5017ea 0000023955772340
r9+32 000000E7073FFBD0 00000000000000a8 0000023955772340 000000000210aeec 00007ff78bcedfb6

--> Code <--
00007ff78bbaadad 488bf948 8d0d2915 6801418b f0488bda H..H..).h.A..H.. 00007ff78bbaadbd e8de8dfe ff488d4c 2460ff15 6395ed00 .....H.L$..c... 00007ff78bbaadcd 488b8424 58010000 48c74424 30000000 H..$X...H.D$0...
00007ff78bbaaddd 00488944 2440488b 8424f800 00004885 [email protected]$....H. 00007ff78bbaaded db488944 2448488b 84240001 00004c8d .H.D$HH..$....L.
00007ff78bbaadfd 05eed6ee 00488944 2450488d 4424604c .....H.D$PH.D$L

--> Stack <--
000000e7073ff690 0000000000000000 0000000000000000 000000e705b6b000 000000e741000041 ........................A..A.... 000000e7073ff6b0 000000e7073ff6d0 000000e7073ff6f0 0000000000000000 00007ffc75b741c6 ..?.......?..............A.u....
000000e7073ff6d0 00007ff78bbaadcd 000000e7073ff690 0000000000001007 0000023953b20000 ..........?................S9... 000000e7073ff6f0 0000023955ae0000 00007ffc8aff6fad 0000023953b20150 feeefeeefeeefeee ...U9....o......P..S9...........
000000e7073ff710 0000023955ccccd0 00007ffc8b026a03 00001f800010000f 0053002b002b0033 ...U9....j..............3.+.+.S. 000000e7073ff730 00000202002b002b 000000000000c42f 000000000000c42f 00007ffc8aff88b3 +.+...../......./...............
000000e7073ff750 0000023953b20000 0000023955ae0000 0000023955ccffc0 0000000000000001 ...S9......U9......U9........... 000000e7073ff770 000000e7073ff6f0 00007ff78caef4f0 00007ff78caef4f0 000000e7073ff690 ..?.......................?.....
000000e7073ff790 0000000000001007 0000000000000421 00007ff78caef728 0000000000000421 ........!.......(.......!....... 000000e7073ff7b0 000000e7073ffbb0 0000000000000000 000000e7073ffbb0 0000000000000000 ..?...............?.............
000000e7073ff7d0 0000000000000000 0000023955b32080 0000000000000000 00007ff78bbaadcd ......... .U9................... 000000e7073ff7f0 000000000000027f 0000000000000000 0000000000000000 0000ffff00001f80 ................................
000000e7073ff810 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000e7073ff830 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000e7073ff850 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000e7073ff870 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000e7073ff890 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000e7073ff8b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000e7073ff8d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000e7073ff8f0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000e7073ff910 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000e7073ff930 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000e7073ff950 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000e7073ff970 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
000000e7073ff990 0000000000000000 00000000000c0020 0000000000000000 00007ffc8b055678 ........ ...............xV...... 000000e7073ff9b0 000000000000042d 0000023953b26310 000000000000001f 0000000000000001 -........c.S9...................
000000e7073ff9d0 0000023955d8ccf0 0000023955ccccd0 0000023953b20000 00007ffc8aff4f91 ...U9......U9......S9....O...... 000000e7073ff9f0 0000000000000000 0000023953b20000 0000000000000000 0000023953aa0000 ...........S9..............S9...
000000e7073ffa10 0000000041000041 0000000000000000 0000023955801350 0000000000000000 A..A............P..U9........... 000000e7073ffa30 00001f8000100001 0000023953aa2580 0000023953aa0cc0 0000000000000004 .........%.S9......S9...........
000000e7073ffa50 00000000000000a0 0000000000001bf8 0000000000000000 0000000000000098 ................................ 000000e7073ffa70 0000000000000000 0000000000000004 00000000000000a0 0000000000000000 ................................

©2010–2018 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCSOFT Corporation. All other trademarks are the property of their respective owners.