My name is abnormal and no one helps — Guild Wars 2 Forums

My name is abnormal and no one helps

Hi,

As you can see, the size of my name is not normal, i'm looking like a serial number of a product
Problem with that, no one can contact me due to letters limit on the game
People can join me only if i sent something first.

I made some Helpdesk Request but they don't have a clean solution.
They offers me to rename my account but they also warned me to i will have some corruptions in the game which will occur on some situations
I cannot accept to fix a problem to have a lots more...

They refuses to offer any reduction in game to compensate the bug which Arena.NET and NCSoft are responsible
My account became like that after fusion from NCSoft to Arena due to i'm an old player from GuildWars1.

The Helpdesk support keeps being death and refuse to do anything for me.
This is an issue which is not tolerable, to create bugs into my account and nobody takes any action to get rid of them or offer any reduction in game for the discomfort to play.
People can't contact me in any way, excepted if i message them first...

So please help me to solve this issue and to reach their Manager, so i could have the proper solution and play with full features.

My English may not be perfect, but the French support fails completely to help.
Thanks.

Comments

  • Yes, some players may not be able to contact you after the name change at times, but it will be more than can contact you now.
    You can request to have your ticket escalated to a Senior GM by updating your current ticket, but the Lead GM has posted about this issue, and has explained that that is the solution.

    Good luck.

  • The French Senior GM gave me the option to change my name but with a lots of more malfunction can occur on the game which is not acceptable.
    I asked them a real solution without any inconvenient or a price reduction of something inside the game...
    I don't want to risks more bugs while i still have only one for the moment.
    But because i have a Guild and some friends, they can't reach me.

    GuildWars introduced those bugs on my account during fusion.
    I need a real fix or any price reduction of something for the discomfort i may encounter.

    French support are being death about that.
    I needs reach their Manager directly, do you have any coordinates i may contact to explain the issue ?
    Or maybe any Lead GM may treat my case here instead of french's team which are really bad.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    This isn't official game support, this is just a subsection of the official forums. For the English support, click the Support link and select "EN", then write your ticket.

  • Ok i did it, but last time i did it, the same french GM took it and dropped the request.
    Later i received an e-mail to evaluate the solution which of course i replied negatively since no response into the request.
    I need to reach someone else, another team of someking, someone which will take it very seriously and help me to solve the issue.

    I sent a new request, i received an e-mail so i can send more informations.
    But that's what happened first before my ticket was closed with no response at all.

  • Linken.6345Linken.6345 Member ✭✭✭✭

    You will get the same answer from english support aswell mate.

  • Taygus.4571Taygus.4571 Member ✭✭✭✭
    edited October 25, 2019

    Basically.. you want the fix and ..something ("price reduction") as compensation.

    Usually compensation is offered in the first few weeks to a year for a faulty product.
    You're 7 years late to be wanting compensation.

    Accept the account name change and move on.

  • Vayne.8563Vayne.8563 Member ✭✭✭✭

    Did you know that people can add you by your character name, as well as your account name. They can friend your character name, invite your character name to a guild. And it would be exactly the same as doing it with your account name.

    I use character names for my wife all the time, because it's shorter than her account name. Doesn't even matter which character she's on, I always type the shortest one.

  • edited October 26, 2019

    No i didn't but when people send me mail, they can't because of my name. It cause an error into the game. BUT if i send them messages first, then they can reply to it.
    As they wanted to offers me some goods before to enter the Guild, they couldn't due to this fact.
    I don't care about my account name, i care about the defects of the game DUE to it.

    So yes i want compensation for the discomfort and the problem it causes or the real fix to it.
    It's easy, when you are a good support, you introduced bugs to account which never existed before GuildWars2, sometimes you needs to admit you're wrong and you need to COMPENSATE.

    My fight won't end. If i can't have any solution online, i will send letters to the enterprise directly.

    In France you're the king as a customer, that means the guilty entreprise will have to swallow their ego and to offer you something which is acceptable until you say thanks.
    The weakness here, they only manage tickets so they are free to discard it if they don't like it.
    But i won't stop until i have something and i will talk about it all around the world to show to people how BAD is the support with their customers.
    People needs to know.

    Of course, due to this difficulty, i will never buy anything more from GuildWars now, not now, not ever.
    So i can only thanks them to have ruined their own game and to disgust me because they refuses to do something while they are totally wrong.

    Let me add something you probably don't know.
    Most of French's team are now dismissed since a while now and it's not surprising if they can't understand our language since they probably use any translator to reply to our ticket.
    But i really don't care about that, i want a solution and i won't stop until i have it.

  • Taygus.4571Taygus.4571 Member ✭✭✭✭

    @D76172EA-0C98-4ACA-B3CF-95931E2A99BA said:
    No i didn't but when people send me mail, they can't because of my name. It cause an error into the game. BUT if i send them messages first, then they can reply to it.
    As they wanted to offers me some goods before to enter the Guild, they couldn't due to this fact.
    I don't care about my account name, i care about the defects of the game DUE to it.

    So yes i want compensation for the discomfort and the problem it causes or the real fix to it.
    It's easy, when you are a good support, you introduced bugs to account which never existed before GuildWars2, sometimes you needs to admit you're wrong and you need to COMPENSATE.

    My fight won't end. If i can't have any solution online, i will send letters to the enterprise directly.

    In France you're the king as a customer, that means the guilty entreprise will have to swallow their ego and to offer you something which is acceptable until you say thanks.
    The weakness here, they only manage tickets so they are free to discard it if they don't like it.
    But i won't stop until i have something and i will talk about it all around the world to show to people how BAD is the support with their customers.

    If this happened 7 years ago... why didn't you complain about this then?

    you're a lil late asking for compensation.

    Even France has a cut off point. "French sellers of consumer goods are obliged to guarantee the conformity of the goods with a contract, for a period of 2 years after the delivery of the goods. "
    So you're 5 years late under French law.

    People needs to know.

    What? that you didn't complain when you should have?

    Of course, due to this difficulty, i will never buy anything more from GuildWars now, not now, not ever.

    If this problem is only affecting you now, 7 years after the game was released, I don't think, you've ever bought much anyway.

    So i can only thanks them to have ruined their own game and to disgust me because they refuses to do something while they are totally wrong.

    They haven't ruined their game, and they offered to change your qcc. name. Thats doing something....

    Let me add something you probably don't know.
    Most of French's team are now dismissed since a while now and it's not surprising if they can't understand our language since they probably use any translator to reply to our ticket.

    You know this how?
    and so what? Your luckythey even offer French customer service. They dont have to.

    But i really don't care about that, i want a solution and i won't stop until i have it.

    You were offered solution.
    You refused to take it.

  • You must know i didn't buy Guildwars2 since 5 years but just THIS year.

    I bought standard offer with both expansions
    I wasn't aware of any glitch or any problem during the buy.
    No warning of any kind during my transaction which i risk to get any problem after the buy.

    The problem occurs since I'M in GuildWars2, so it's a real problem WITH GuildWars2

  • They can’t fix the name bug without a chance of causing more problems and getting compensation won’t fix the problems either. If it’s been over a certain time period then Support may be unable to provide compensation since you’ve been using the product without complaint to them during that time.

    You can ask if you can be given a new account with expansions and have your old account deleted and you just start over. Maybe they’ll allow that.

    Be careful what you ask for
    ANet might give it to you.

    Forum Guides: Images. Text

  • Healix.5819Healix.5819 Member ✭✭✭✭

    The longer you wait / the more you play, the more your name is spread around the system and the riskier it is to change it. The worst case scenario is having problems using chat, guilds, mail and the BLTC. The safest fix would be to start over, asking support to transfer GW1 and any expansion to a new account.

  • @Just a flesh wound.3589 said:
    They can’t fix the name bug without a chance of causing more problems and getting compensation won’t fix the problems either. If it’s been over a certain time period then Support may be unable to provide compensation since you’ve been using the product without complaint to them during that time.

    You can ask if you can be given a new account with expansions and have your old account deleted and you just start over. Maybe they’ll allow that.

    I wasn't aware at all about this problem when i bought the game this year.
    It's when people tried to reach me, contact me and sends me mail that causes problems.

    I don't know how to do what you say because, i won't buy it a 2nd times
    I should have start a fresh new account before to login to GW2 but i had no clue about this issue otherwise i would have do it.

    I progressed too far away in the game to start over.
    Compensation won't fix it but at least i will have something free for the discomfort.
    I have 2 chars, one level 80 and the other level 25, i don't wish to restart over.
    As i told you, when i bought the game, i had no warning of any kind of such matter.

    That's why they are responsible and it's outrageous to have a support which doesn't care about that because at least, when you are responsible of some malfunctions, to gives free Compensation must be automatic if it can annoys customers like me.
    In France failing to do that can cost you very expensive and the loss of customers + reputations.

    GuildWars2 obviously they don't care. They don't even have call support.
    I phoned to NCSoft a few days ago to file a complaint about this issue, the man told me they don't work on GuildWars anymore and they have no support coordinates to give me unless the Ticket Supports here.
    That's really poor for assisting customers.

  • @Taygus.4571 said:

    Let me add something you probably don't know.
    Most of French's team are now dismissed since a while now and it's not surprising if they can't understand our language since they probably use any translator to reply to our ticket.

    You know this how?
    and so what? Your luckythey even offer French customer service. They dont have to.

    But i really don't care about that, i want a solution and i won't stop until i have it.

    You were offered solution.
    You refused to take it.

    Are you reading or you just partially read ? Seriously ?
    I REFUSED BECAUSE IT CAN CAUSE MORE DAMAGES THAN THE FIRST PROBLEM
    I DIDN'T CARE ABOUT MY NAME UNTIL IT CAUSES PROBLEMS
    Maybe on this size you will see it better !!!

    Now to reply : I know it because someone from old staff told me on the forum.

  • Taygus.4571Taygus.4571 Member ✭✭✭✭

    @D76172EA-0C98-4ACA-B3CF-95931E2A99BA said:

    @Taygus.4571 said:

    Let me add something you probably don't know.
    Most of French's team are now dismissed since a while now and it's not surprising if they can't understand our language since they probably use any translator to reply to our ticket.

    You know this how?
    and so what? Your luckythey even offer French customer service. They dont have to.

    But i really don't care about that, i want a solution and i won't stop until i have it.

    You were offered solution.
    You refused to take it.

    Are you reading or you just partially read ? Seriously ?
    I REFUSED BECAUSE IT CAN CAUSE MORE DAMAGES THAN THE FIRST PROBLEM
    I DIDN'T CARE ABOUT MY NAME UNTIL IT CAUSES PROBLEMS
    Maybe on this size you will see it better !!!

    Now to reply : I know it because someone from old staff told me on the forum.

    And there no other solution... so accept it and move on :)

  • No, i can't accept to play with bugs introduced by the developers on my account without any fix.
    I play others games too, only GuildWars do such a thing.
    So when i'll get bored of that, i will boycott Guildwars and uninstall

  • Ben K.6238Ben K.6238 Member ✭✭✭✭

    You should ask for clarification on what problems an account rename can cause. It's possible they are only something minor like disappearing from other players' friends lists.

  • Ben, i already have this answer. I know what can it cause, i have a list because they already gave it... this is precisely why i can't accept.
    If there is no side effects, i would have take it... but it's not the case.

  • Why don't you try contacting those that have had this exact same issue before, and see how it has impacted their game-play?
    You can find many posts/threads about this issue on Reddit, these forums, and the archived forums.

    Good luck.

  • Yes but it won't solve the issue. English support still didn't reply to the Ticket, so whatever i will find on Reddit etc... unless some staff reply directly on Reddit like Creative Labs do..

  • The Lead GM replies there often. That's where you will find her explanation about changing Display Names.

    Good luck.

©2010–2018 ArenaNet, LLC. All rights reserved. Guild Wars, Guild Wars 2, Heart of Thorns, Guild Wars 2: Path of Fire, ArenaNet, NCSOFT, the Interlocking NC Logo, and all associated logos and designs are trademarks or registered trademarks of NCSOFT Corporation. All other trademarks are the property of their respective owners.