SMS Authentication Problem/ Lost Access To Old Phone Number

Monoese.2173

One of my friends who is a returning player was trying to login to the game the day before but could not do that due to inaccessibility to his old phone number.
A ticket with info related to that account was sent though my support ticket system, and I wonder how long does it take for the ticket to be reviewed and solved so that he can get back to the game.
Thank you!

Inculpatus cedo.9234

Forever, as you can't submit a ticket for another account. Your friend will need to submit a ticket himself, using his account information through the 'Anonymous' feature. You will need to close your ticket.

Good luck.

Monoese.2173

@Inculpatus cedo.9234 said:
Forever, as you can't submit a ticket for another account. Your friend will need to submit a ticket himself, using his account information through the 'Anonymous' feature. You will need to close your ticket.

Good luck.

Thanks for letting me know!

Monoese.2173

@Inculpatus cedo.9234 said:
Forever, as you can't submit a ticket for another account. Your friend will need to submit a ticket himself, using his account information through the 'Anonymous' feature. You will need to close your ticket.

Good luck.

The previous ticket was canceled and a new anonymous ticket was sent. Looking forward to hearing from the CS team!

Inculpatus cedo.9234

I'm sure they will assist your friend as soon as possible.