Game crash (Memory at address ffffffff`ffffffff could not be read) — Guild Wars 2 Forums

Game crash (Memory at address ffffffff`ffffffff could not be read)

TempestDragon.7832TempestDragon.7832 Member
edited November 18, 2019 in Account & Technical Support

So, everytime i open the game it crashes after 5-10 minutes with this error
My pc specs are:
CPU AMD Ryzen 7 1700x 8 core processor
8 gb ram
Nvidia GTX 1080 Zotac
log:
--> Crash <--
Exception: c0000005
Memory at address ffffffff`ffffffff could not be read
App: Gw2-64.exe
Pid: 9900
BaseAddr: 00007FF765E80000
ProgramId: 101
Build: 100220
When: 2019-11-18T16:35:55Z 2019-11-18T17:35:55+01:00
Uptime: 0 days 0:08:28
Flags: 0

--> System <--
Name: f0b3df82
IpAddr:
Processors: 16 [AuthenticAMD:15:1:1]
OSVersion: Windows 10.0 (64 bit)

--> System Memory <--
Physical: 9598MB/16336MB 58%
Paged: 10002MB/18768MB 53%
Virtual: 134213960MB/134217727MB 3%
Load: 41%
CommitTotal: 8766MB
CommitLimit: 18768MB
CommitPeak: 10716MB
SystemCache: 8113MB
HandleCount: 63306
ProcessCount: 162
ThreadCount: 2037

--> Process Memory <--
Private: 3254MB
WorkingSet: 2763MB
PeakWorkingSet: 2794MB
PageFaults: 2334372

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 1458.50 1813075
Programmer Data 981.41 454534
VRAM 660.18 29687
Engine 520.94 226165
Model-Programmer 417.60 68589
Uncategorized 359.20 1291232
Game 302.32 165181
VRAM - Gr Postproc 251.57 20
Content 218.19 56695
VRAM - Prop Tex 142.21 2020
Collections 115.06 8788
Dictionary 112.97 2654
Art Assets 83.84 23500
Gr 81.99 101498
VRAM - Composite Tex 66.14 402
Character Models 65.58 6981
Composite Models 64.77 3713
Text 61.43 5332
Gr Umbra 44.38 1990
VRAM - DDI Shader 38.91 24081
VRAM - Character Tex 37.92 956
Collide 34.05 43809
Composite Tex 33.73 142
Composite Tex Pool 33.73 142

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Model-Programmer 406.28 50585
Uncategorized 359.20 1291232
VRAM - Gr Postproc 251.57 20
Content 218.19 56695
VRAM - Prop Tex 142.21 2020
Dictionary 112.97 2654
VRAM - Composite Tex 66.14 402
Text 61.43 5332
Gr Umbra 44.38 1990
VRAM - DDI Shader 38.91 24081
VRAM - Character Tex 37.92 956
Composite Tex Pool 33.73 142
Composite Packfile 30.68 852
VRAM - DirectX Geo Buffers 30.56 1520
Archive 26.53 38
Collide Havok 15.58 33159
Collide 13.90 9455
VRAM - World Map Tex 13.19 58
Composite 12.31 1908
Model Granny 11.28 16470
Gr Model 9.71 22541
VRAM - Gr Img 9.52 7
Audio FMOD 9.45 2242
VRAM - Gr Shadow 8.00 1

--> DllList <--
C:\Program Files (x86)\Guild Wars 2\Gw2-64.exe
C:\Windows\SYSTEM32\ntdll.dll
C:\Windows\System32\KERNEL32.DLL
C:\Windows\System32\KERNELBASE.dll
C:\Windows\System32\USER32.dll
C:\Windows\System32\win32u.dll
C:\Windows\System32\GDI32.dll
C:\Windows\System32\gdi32full.dll
C:\Windows\System32\msvcp_win.dll
C:\Windows\System32\ucrtbase.dll
C:\Windows\System32\ADVAPI32.dll
C:\Windows\System32\msvcrt.dll
C:\Windows\System32\sechost.dll
C:\Windows\System32\RPCRT4.dll
C:\Windows\System32\WS2_32.dll
C:\Windows\System32\WINTRUST.dll
C:\Windows\SYSTEM32\VERSION.dll
C:\Windows\System32\MSASN1.dll
C:\Windows\SYSTEM32\WTSAPI32.dll
C:\Windows\SYSTEM32\WINMM.dll
C:\Windows\System32\CRYPT32.dll
C:\Windows\System32\PSAPI.DLL
C:\Windows\SYSTEM32\winmmbase.dll
C:\Windows\System32\cfgmgr32.dll
C:\Windows\System32\ole32.dll
C:\Windows\System32\combase.dll
C:\Windows\System32\bcryptPrimitives.dll
C:\Windows\System32\OLEAUT32.dll
C:\Windows\System32\SHELL32.dll
C:\Windows\System32\shcore.dll
C:\Windows\System32\windows.storage.dll
C:\Windows\System32\shlwapi.dll
C:\Windows\System32\kernel.appcore.dll
C:\Windows\System32\powrprof.dll
C:\Windows\System32\profapi.dll
C:\Windows\SYSTEM32\MSACM32.dll
C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.309_none_46bac7a9edf0e4df\gdiplus.dll
C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.309_none_8875ce284abe80d8\COMCTL32.dll
C:\Windows\SYSTEM32\USP10.dll
C:\Windows\SYSTEM32\MSIMG32.dll
C:\Windows\SYSTEM32\Secur32.dll
C:\Windows\SYSTEM32\CRYPTBASE.DLL
C:\Windows\SYSTEM32\SSPICLI.DLL
C:\Windows\System32\IMM32.DLL
C:\Windows\SYSTEM32\dbghelp.dll
C:\Windows\system32\uxtheme.dll
C:\Windows\System32\imagehlp.dll
C:\Windows\SYSTEM32\CRYPTSP.dll
C:\Windows\system32\rsaenh.dll
C:\Windows\SYSTEM32\bcrypt.dll
C:\Windows\system32\nvspcap64.dll
C:\Windows\SYSTEM32\ntmarta.dll
C:\Windows\SYSTEM32\gpapi.dll
C:\Windows\SYSTEM32\cryptnet.dll
C:\Windows\System32\clbcatq.dll
C:\Windows\System32\MSCTF.dll
C:\Windows\system32\dwmapi.dll
C:\Windows\system32\napinsp.dll
C:\Windows\system32\pnrpnsp.dll
C:\Windows\system32\NLAapi.dll
C:\Windows\System32\mswsock.dll
C:\Windows\SYSTEM32\DNSAPI.dll
C:\Windows\System32\NSI.dll
C:\Windows\SYSTEM32\IPHLPAPI.DLL
C:\Windows\System32\winrnr.dll
C:\Program Files\Bonjour\mdnsNSP.dll
C:\Windows\System32\fwpuclnt.dll
C:\Windows\System32\rasadhlp.dll
C:\Windows\System32\TextInputFramework.dll
C:\Windows\System32\CoreUIComponents.dll
C:\Windows\System32\CoreMessaging.dll
C:\Windows\SYSTEM32\wintypes.dll
C:\Windows\SYSTEM32\WindowsCodecs.dll
C:\Program Files (x86)\Guild Wars 2\bin64\CoherentUI64.dll
C:\Windows\SYSTEM32\d3d9.dll
C:\Windows\SYSTEM32\WINNSI.DLL
C:\Windows\SYSTEM32\DPAPI.dll
C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvldumdx.dll
C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvd3dumx.dll
C:\Windows\SYSTEM32\nvapi64.dll
C:\Windows\System32\SETUPAPI.dll
C:\Windows\SYSTEM32\dxgi.dll
C:\Windows\system32\winbrand.dll
C:\Windows\SYSTEM32\dsound.dll
C:\Windows\SYSTEM32\DEVOBJ.dll
C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f5be1f8d25335236\nvwgf2umx.dll
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvStereoApiI64.dll
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
C:\Windows\SYSTEM32\WINSTA.dll
C:\Windows\SYSTEM32\dcomp.dll
C:\Windows\System32\MMDevApi.dll
C:\Windows\System32\PROPSYS.dll
C:\Windows\SYSTEM32\wdmaud.drv
C:\Windows\SYSTEM32\ksuser.dll
C:\Windows\SYSTEM32\AVRT.dll
C:\Windows\SYSTEM32\AUDIOSES.DLL
C:\Windows\SYSTEM32\msacm32.drv
C:\Windows\SYSTEM32\midimap.dll
C:\Windows\SYSTEM32\mscms.dll
C:\Windows\SYSTEM32\USERENV.dll
C:\Windows\SYSTEM32\icm32.dll

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.16299.15 (64/32-bit compatible)]

--> Thread 0x1ebc <--

--> Trace <--
Pc Rt : Args
00007ff766157858 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff766157750 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff766156ffc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff766157cda 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff766158d8d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff76612d915 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7661a000f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7661a0e8c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff8a11d1fe4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff8a395efc1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000000 rbx=00000045535ff560 rcx=00000045535ff620
rdx=00000000000001ff rsi=00000000002d3515 rdi=0000000000000001
rip=00007ff766157858 rsp=00000045535ff2b0 rbp=00000045535ff530
r8=0000000000000004 r9=0000000000000000 r10=0000000000000000
r11=00000045535ff520 r12=000001f91976f068 r13=0000000000000000
r14=000001f8f3535444 r15=00000045535ff840
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246

rbx-32 00000045535FF540 0000000000000008 000001f800000006 0000000000001010 00007ff800000000
rbx +0 00000045535FF560 3e9901693e9a0106 3e893ad33e893ad3 3e9901693e9a0106 3e893ad33e893ad3
rbx+32 00000045535FF580 3dffd9633e00c268 3de5783d3de5783d 0000000000000000 0000000000000000
rcx-32 00000045535FF600 3b8ebc403b8ba70a 3b4d04d63c733ce0 0000000000000000 0000000000000000
rcx +0 00000045535FF620 3d0208213d042108 000000003f35ad6b 3d0208213d042108 000000003f35ad6b
rcx+32 00000045535FF640 3d0208213d042108 000000003f35ad6b 3d0208213d042108 000000003f35ad6b

--> Code <--
00007ff766157838 c1ea0348 03c00f28 4cc46041 8bc183e0 ...H...(L.A....
00007ff766157848 0341c1e9 024803c0 0f5cd10f 2844c420 .A...H...\..(D. 00007ff766157858 0f59110f 59c10f58 d00f2911 4883c110 .Y..Y..X..).H...
00007ff766157868 4983e801 75c2488b 8c24e000 00004833 I...u.H..$....H3 00007ff766157878 cce892c3 06004881 c4f00000 005bc3cc ......H......[..
00007ff7`66157888 cccccccc cccccccc 4881ecb8 0000000f ........H.......

--> Stack <--
00000045535ff2b0 007c59b8007ce720 007e104400039701 00039701007db7e3 007db7e3007e1044 .|..Y|.....D.~...}.....D.~...}. 00000045535ff2d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00000045535ff2f0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000045535ff310 3ea4a4a53ea4a4a5 3ea4a4a53ea4a4a5 3f78f8fa3f78f8fa 3f78f8fa3f78f8fa ...>...>...>...>..x?..x?..x?..x?
00000045535ff330 3ee74db53ee74db5 3ee74db53ee74db5 3f14fb633f14fb63 3f14fb633f14fb63 .M.>.M.>.M.>.M.>c..?c..?c..?c..? 00000045535ff350 3f364feb3f364feb 3f364feb3f364feb 3f57a4723f57a472 3f57a4723f57a472 .O6?.O6?.O6?.O6?r.W?r.W?r.W?r.W?
00000045535ff370 0000000000000000 0000000000000000 3f8000003f800000 3f8000003f800000 ...................?...?...?...? 00000045535ff390 000062474d2a7e04 000000003e94a529 00000045535ff4fc 00007ff766157750 .~MGb..)..>......_SE...Pw.f....
00000045535ff3b0 0000080000000500 00007ff7661587d3 0000080000000500 3b3b434400000200 ...........f................DC;; 00000045535ff3d0 00000045535ff520 44444d4e00000200 0000000000000000 0000000000000000 ._SE.......NMDD................
00000045535ff3f0 0000000000000000 0000000000000000 3d430c323d042108 000000003e94a529 .................!.=2.C=)..>.... 00000045535ff410 3d0208213d042108 000000003f35ad6b 0000000000000000 00007ff766156ffc .!.=!..=k.5?.............o.f....
00000045535ff430 000001f9115aefd0 0000004500000008 00000045535ff8d0 00000045535ff8d0 ..Z.........E....._SE....._SE... 00000045535ff450 00000045535ff520 0000000000000081 00000045535ff870 00007ff800000000 ._SE...........p._SE...........
00000045535ff470 0000000000006c20 00006c2000006c20 000000000000000c 000001f9197f44c0 l...... l.. l...........D...... 00000045535ff490 0000000000000000 0000000000000000 000001f8f3535444 00000045535ff840 [email protected]_SE...
00000045535ff4b0 000001f91976f068 00000045535ff520 0000000000000000 0000000000000000 h.v..... ._SE................... 00000045535ff4d0 3d0208213d042108 000000003f35ad6b 000001f919761820 000001f919761820 .!.=!..=k.5?.... .v..... .v.....
00000045535ff4f0 000001f9197e6c80 0000000100000000 0000000000000002 0000000000000a80 .l~............................. 00000045535ff510 000000bf00000040 00db6c3f00c7fdff 000000f800000052 00fffe5800f76ef6 @...........?l..R........n..X...
00000045535ff530 0000000000000000 0000000000000000 0000000000000008 000001f800000006 ................................ 00000045535ff550 0000000000001010 00007ff800000000 3e9901693e9a0106 3e893ad33e893ad3 ...................>i..>.:.>.:.>
00000045535ff570 3e9901693e9a0106 3e893ad33e893ad3 3dffd9633e00c268 3de5783d3de5783d ...>i..>.:.>.:.>h..>c..==x.==x.= 00000045535ff590 0000000000000000 0000000000000000 3e9901693e9a0106 3e893ad33e893ad3 ...................>i..>.:.>.:.>
00000045535ff5b0 3e9901693e9a0106 3e893ad33e893ad3 3d4d4b053d4c4788 3d2e9f6e3d7453da ...>i..>.:.>.:.>.GL=.KM=.St=n..= 00000045535ff5d0 0000000000000000 0000000000000000 3e4f9b843e50f659 3e3a33b53e3a33b5 ................Y.P>..O>.3:>.3:>
00000045535ff5f0 3e2fa0a03e302cba 3e1a8db43e1a8db4 3b8ebc403b8ba70a 3b4d04d63c733ce0 .,0>../>...>...>...;@..;.<s<..M; 00000045535ff610 0000000000000000 0000000000000000 3d0208213d042108 000000003f35ad6b .................!.=!..=k.5?....
00000045535ff630 3d0208213d042108 000000003f35ad6b 3d0208213d042108 000000003f35ad6b .!.=!..=k.5?.....!.=!..=k.5?.... 00000045535ff650 3d0208213d042108 000000003f35ad6b 000062474d2a7884 0000000000000000 .!.=!..=k.5?.....x
MGb..........
00000045535ff670 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000045535ff690 0000000000006c00 0000000000000400 0000000000000400 0000000000000040 [email protected]

--> Error Logs <--
Failed to create THIRDPARTYSOFTWAREREADME.txt(4)
NULL REWARD TRACK: CC56C2B3-234F-E911-81B6-95103C0D6492
NULL REWARD TRACK: CC56C2B3-234F-E911-81B6-95103C0D6492
Content is referencing a propID that doesn't exist propId='2248714043770673416'
Texture missing mip chain: 0x0f8c78
Model '0x21c3a1': Permutation 'stoweda' not found, auto selecting permutation
Texture missing mip chain: 0x1a1ed9
Texture missing mip chain: 0x1a1edb
Couldn't find projectile effect for skill 'soUQE.mxnTo'
Texture '0x03539b' dimensions too small
Loading '0x03539b' texture failed
Model '0x21c3a1': Permutation 'stoweda' not found, auto selecting permutation
Texture '0x03539b' dimensions too small
Loading '0x03539b' texture failed
Texture '0x03539b' dimensions too small
Loading '0x03539b' texture failed
Model '0x21c3a1': Permutation 'stoweda' not found, auto selecting permutation
Model '0x21c3a1': Permutation 'stoweda' not found, auto selecting permutation
Texture '0x03539b' dimensions too small
Loading '0x03539b' texture failed
Texture '0x03539b' dimensions too small
Loading '0x03539b' texture failed
Texture '0x03539b' dimensions too small
Loading '0x03539b' texture failed
Couldn't find projectile effect for skill 'soUQE.mxnTo'
Texture missing mip chain: 0x19d40c
Texture missing mip chain: 0x19d407
Texture missing mip chain: 0x19d40a
Texture missing mip chain: 0x19d40b

--> DirectX Device Info <--
VendorId = 0x10de
DeviceId = 0x1b80
Version = 24.21.0013.9907
Description = NVIDIA GeForce GTX 1080

Comments

  • Aenaos.8160Aenaos.8160 Member ✭✭✭

    Probably a RAM issue. Run a memtest just to be sure but most likely you will have to replace the faulty module.

  • ArmoredVehicle.2849ArmoredVehicle.2849 Member ✭✭✭
    edited December 5, 2019

    I doubt it's OP's system, game is crashing at the same rate of 5-10mins even for me,

    I'm getting a similar crash log too:

    --> Error Logs <--
    NULL REWARD TRACK: E23785CE-B14E-E511-A22A-78E7D1936EF0
    Texture '0x14ae53' dimensions too small
    Loading '0x14ae53' texture failed
    Texture '0x14ae54' dimensions too small
    Loading '0x14ae54' texture failed

    I'm on a Ryzen 1700X too.

  • Hannelore.8153Hannelore.8153 Member ✭✭✭✭

    Its the game, there's memory corruptions in the current version; wait until hotfixes. For now, making sure you don't have any hidden (unchecked) equipment, and not touching the dynamic HUD options should mitigate the crashes.

    Hannah | Daisuki[SUKI] Founder, Ehmry Bay (formerly Jade Quarry) | Mains Mariyuuna/Tempest & Terakura/Spellbreaker | ♀♥♀

  • ReActif.9251ReActif.9251 Member ✭✭✭

    Because i have see "Unable to write file"
    On Windows 10 control the Antiransomware protection, if your game are into protected folder, this will block all creation file and crash (this is the big problem with this protection because see dont care about certified application)

  • I don't get this error. It seems that your game client failed to download all the asset, either the download was interrupted or the data was corrupted. To fix your game client, follow this instruction;
    https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client

    Hope that helps.

    Thief F1 must remain an instacast Steal skill. DE will simply apply DE Mark on target on Steal.
    Malice build-up independently from DE Mark. Mark only speed up the build-up, not be the pre-requisite.
    http://sirvincentiii.com ~ In the beginning...there was Tarnished Coast...

  • I am getting the exact same thing since latest patch. Can play for 5-10 minutes, then it hard crashes with similar errors as posted above.