The key not work... — Guild Wars 2 Forums

The key not work...

I bought the code of the game but when I want to insert it, it tells me that the code does not exist in the game registry, send 2000 tikets, wait and wait and I still do not answer any of the messages, I need a solution. Terrible service

Comments

  • Jayden Reese.9542Jayden Reese.9542 Member ✭✭✭✭

    Where you buy game/code. 1 ticket is enough if it is their fault but if you getting it doesn;t exist you are typing it in wrong or got scammed by who sold it to you

  • celeste.2086celeste.2086 Member
    edited December 1, 2019

    I bought it on eneba.com, but the problem is that I have no news of arnet, unless they tell me that the problem is g2g so I know whose fault it is, they never answered any tiket.

  • Aaralyna.3104Aaralyna.3104 Member ✭✭✭✭

    As far as I know g2g is not a legitimate retailer of GW2. So even if you get your game to work your account may be instantly banned since those codes from those third party sites are usually bought with stolen credit cards. Always buy from Arenanet themselves or from official retailers they partner with. And it never helps to create 2000 duplicate tickets (it will only get slower to get a reply).

  • TheQuickFox.3826TheQuickFox.3826 Member ✭✭✭✭
    edited December 1, 2019

    Sometimes you will need to add or remove dashes to the CD-key as there may be different formats out there.
    But you should ask the seller for support. If you bought at g2g, g2g should be your point for support. If no support is given there, ask for a refund there.

    And opening many tickets with ArenaNet support will only delay things and annoy them. It will not help you to get results, but rather the opposite of that.

    Next time, just make one support ticket if you need ArenaNet support, be patient and update that ticket when you have additional information.
    You will need to wait for at least two weeks, and check your e-mail. if nothing happened, you can always kindly ask here what the status is of your ticket. (No guarantee that the support staff will read it here)

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  • celeste.2086celeste.2086 Member
    edited December 1, 2019

    sorry, it was not g2g the place of purchase, it is eneba.com, just the one on this link. https://www.eneba.com/other-guild-wars-2-path-of-fire-dlc-official-website-key-global?currency=USD&af_id=cdkeyprices Please do not tell me that I was scammed because 16 dollars is 1000 Argentine pesos and here is a lot of money.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited December 1, 2019

    @celeste.2086 said:
    sorry, it was not g2g the place of purchase, it is eneba.com, just the one on this link. https://www.eneba.com/other-guild-wars-2-path-of-fire-dlc-official-website-key-global?currency=USD&af_id=cdkeyprices Please do not tell me that I was scammed because 16 dollars is 1000 Argentine pesos and here is a lot of money.

    That does not seem to be an Authorized Retailer: https://www.guildwars2.com/en/retailers/#UnitedStates-physical (There's a drop-down menu for other countries.)

    Submitting duplicate support tickets only slows down the process; close all duplicates and only update the original with new information. Your best bet is to get a refund from 'eneba' and purchase from an Authorized Retailer or ArenaNet to avoid losing access to your account.

    Good luck.

    Edit: It's a marketplace platform, so you can not be sure the keys sold are legitimate. If they aren't getting the keys from ArenaNet, just where are they getting the keys?

    https://www.helis.lt/projects

  • Hannelore.8153Hannelore.8153 Member ✭✭✭✭

    @celeste.2086 said:
    sorry, it was not g2g the place of purchase, it is eneba.com, just the one on this link. https://www.eneba.com/other-guild-wars-2-path-of-fire-dlc-official-website-key-global?currency=USD&af_id=cdkeyprices Please do not tell me that I was scammed because 16 dollars is 1000 Argentine pesos and here is a lot of money.

    You wouldn't get his game for 16 USD, it costs 30+ USD, anyone selling it for half of its cost is trying to scam you..

    Hannah | Daisuki[SUKI] Founder, Ehmry Bay (formerly Jade Quarry) | Mains Mariyuuna/Tempest & Terakura/Spellbreaker | ♀♥♀

  • Ok, thank you guys so much, I'm going to erase the kitten game and not worry anymore.

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    @celeste.2086 said:
    Ok, thank you guys so much, I'm going to erase the kitten game and not worry anymore.

    I would at least request a refund. My hopes aren't high, but it is worth a try at least

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .