Gem purchase error — Guild Wars 2 Forums

Gem purchase error

I have tried to purchase gems using the information I have a couple of times today, but both times were met with an error. I have double-checked funds in my card to make sure I was not going over my balance, but the transaction failed once more. Is anyone else having similar issues purchasing gems lately? or should I just wait and try later/tomorrow?

Comments

  • You should contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

  • They should really put a sticky post about this since this comes up so often.

  • crepuscular.9047crepuscular.9047 Member ✭✭✭✭

    This is ridiculous, I've been trying to buy gems since the anniversary sales, both of my credit cards still gets errored

    I have no problem buying account upgrades for GW1 with the same credit cards, the most recent was about just a month ago

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  • @Inculpatus cedo.9234 said:
    You should contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

    Hey guys,
    I had the same problem as many of you here. Contacted support by submitting a ticket and they fixed the issue for me within several hours.
    Great service!

  • how long does support usually take. I have the same problem and sent a ticket in at noon. been waiting for 6 hours

  • The CS Team allows 72 hours to respond to the issue, after the near-immediate automated reply.