Mac Crashes in Divinity's Reach since Wintersday? - Page 2 — Guild Wars 2 Forums

Mac Crashes in Divinity's Reach since Wintersday?

24

Comments

  • Calisanna.8732Calisanna.8732 Member ✭✭✭

    @Lord Warfin.1209 said:
    The error messages I saw after the December 17 release indicated missing or mis-indexed high quality textures. Now the January 14 release has it crashing repeatedly again and the error messages indicate something to do with shaders. I'm still using medium quality settings to work around the Wintersday crashes. Haven't tried changing the settings yet again to see if there is a way around this one. Can we just opt out of these special events if it means we can't even run the game at all?

    I don’t have much knowledge when it comes to computers but all my graphics are set to low for WvW purposes/ and still constant crashes. Not sure if changing settings will help.

  • Sol.6340Sol.6340 Member ✭✭

    Crashing HARD after the LNY patch. It was playable before this patch but now I crash literally every 2 minutes.

  • The same here. Disabled everything or set to lowest graphics. Still cannot play ANYTHING after the LNY patch since it crashes so hard. Please fix this for Mac users.

  • Glouryian.3765Glouryian.3765 Member
    edited January 14, 2020

    Just here to say that I have the same problem. Tried everything (repair client, switch game port, lowest graphic settings, etc.), nothing works. As soon as stuff is going on it crashes.

  • Is this a joke? The game crashed about 2 or 3 times/day before the patch, but with the new patch it's impossible to play, it crashes after 2 or 3 minutes, and I tried everything, low graphics, repair client... And we paid the same as the Windows users.

  • Just adding on to say same, mac user, it's come back with LNY :(

  • Same, crashing any time I go near combat or in major cities on any character after LNY patch. Wasn't having any problems during Wintersday this year or any festivals in previous years. Currently on Mac i7 processor/8gb ram/Intel HD Graphics 5000 1536 MB.

  • DarkLancer.1902DarkLancer.1902 Member
    edited January 14, 2020

    I've had the same problem since the Wintersday patch. It seems to occur whenever there are 7 or more character models and/or a commander/catmander, including NPCs, within 6000 range units of my character. Adjusting graphics settings has no effect on this issue. 15 minutes ago, I checked the minimum system requirements on the advice of a in-game friend and found that the minimum required graphics card is an Intel HD 3000, where I'm using an Intel HD 630, which was the factory standard for Mac laptops as of June 2017, when I bought my computer. I had no issues on any graphics setting prior to the Wintersday 2019 patch update. If the graphics card is indeed the cause of this problem, I have to say I'm rather angry with Arena.net for changing this on us without any notification, especially because it is not possible to upgrade individual components on a Mac laptop; if you want 1 component upgraded, you have to buy a whole new computer. I would strongly urge Arena.net to restore functionality on older graphics cards, especially since they're not that old!

  • Calisanna.8732Calisanna.8732 Member ✭✭✭

    @DarkLancer.1902 said:
    I've had the same problem since the Wintersday patch. It seems to occur whenever there are 7 or more character models and/or a commander/catmander, including NPCs, within 6000 range units of my character. Adjusting graphics settings has no effect on this issue. 15 minutes ago, I checked the minimum system requirements on the advice of a in-game friend and found that the minimum required graphics card is an Intel HD 3000, where I'm using an Intel HD 360, which was the factory standard for Mac laptops as of June 2017, when I bought my computer. I had no issues on any graphics setting prior to the Wintersday 2019 patch update. If the graphics card is indeed the cause of this problem, I have to say I'm rather angry with Arena.net for changing this on us without any notification, especially because it is not possible to upgrade individual components on a Mac laptop; if you want 1 component upgraded, you have to buy a whole new computer. I would strongly urge Arena.net to restore functionality on older graphics cards, especially since they're not that old!

    I once brought this issue with macs and changes in system requirements to them. They quoted back to me their agreement where it states system requirements can change without notice.

  • Luxard.8573Luxard.8573 Member
    edited January 14, 2020

    I had like 10 crashes after the Lunar NY patch... even setting the game to the lowest it still crash. It worked okay until now... this is the error that I get:

    Assertion: nearDist < HUGE_EXTENT && farDist < HUGE_EXTENT
    Assertion: fabsf(position.x) < GR_LIGHT_HUGE_EXTENT && fabsf(position.y) < GR_LIGHT_HUGE_EXTENT && fabsf(position.z) < GR_LIGHT_HUGE_EXTENT
    Signal: Segmentation fault: 11 (addr=0x0000000000001794)
    Assertion: index < m_count

    Any fix to it? Soon? I want to enjoy the Lunar NY event too, like all players... Tbh i feel discriminated for having a Mac, ANet please fix this ASAP! We, Mac players, want to enjoy the game. Thank you! @ArenaNet Team.4819

  • I'm having the same issue. I've tried all the regular fixes (repair, reinstall, lower settings) but no fix. it started happening to me since Wintersday on occasion but since todays update it happens within seconds of logging on. It seems that if I turn the Shaders setting to the lowest then it lasts longer but still crashes after a few minutes. really hoping this is sorted soon so we can get back to doing what we love. Thanks!

  • @Calisanna.8732 said:

    @DarkLancer.1902 said:
    I've had the same problem since the Wintersday patch. It seems to occur whenever there are 7 or more character models and/or a commander/catmander, including NPCs, within 6000 range units of my character. Adjusting graphics settings has no effect on this issue. 15 minutes ago, I checked the minimum system requirements on the advice of a in-game friend and found that the minimum required graphics card is an Intel HD 3000, where I'm using an Intel HD 360, which was the factory standard for Mac laptops as of June 2017, when I bought my computer. I had no issues on any graphics setting prior to the Wintersday 2019 patch update. If the graphics card is indeed the cause of this problem, I have to say I'm rather angry with Arena.net for changing this on us without any notification, especially because it is not possible to upgrade individual components on a Mac laptop; if you want 1 component upgraded, you have to buy a whole new computer. I would strongly urge Arena.net to restore functionality on older graphics cards, especially since they're not that old!

    I once brought this issue with macs and changes in system requirements to them. They quoted back to me their agreement where it states system requirements can change without notice.

    I won't dispute the user license agreement, but reading over this topic and seeing that people who submitted tickets on the issue got back a vague response about it being a hardware issue on their end rather than a definitive "We recently changed the minimum system requirements, so you should check whether or not your computer still meets them," is kind of dishonorable, and not good business. If that's the problem. Arena.net still hasn't really answered the question. I'm giving them the benefit of the doubt until they do.
    Whatever the issue is, we need a concrete answer about what it is and how to fix it.

  • Calisanna.8732Calisanna.8732 Member ✭✭✭

    I won't dispute the user license agreement, but reading over this topic and seeing that people who submitted tickets on the issue got back a vague response about it being a hardware issue on their end rather than a definitive "We recently changed the minimum system requirements, so you should check whether or not your computer still meets them," is kind of dishonorable, and not good business. If that's the problem. Arena.net still hasn't really answered the question. I'm giving them the benefit of the doubt until they do.
    Whatever the issue is, we need a concrete answer about what it is and how to fix it.

    I agree, and hopefully sooner rather than later. I was hoping for acknowledgment at the bare minimum today

  • Calisanna.8732Calisanna.8732 Member ✭✭✭

    Yup, find myself agreeing with you Bear

  • @bear.4530 said:
    I did not have this problem prior to this LNY patch (I think many of us also did not have this crash problem in the 2019 Wintersday patch). So it might be something new...just saying.

    Same for me except for a few crashes, not on a regular base.

  • Is there no testing before release? Very disappointed.

  • ok, now this problem is showing up for me too. The game is ENTIRELY unplayable on multiple computers. It crashes within seconds of logging in to any character, regardless of machine, even after confirming that video is set to best performance. I was able to raid last night and play WvW fine, now nothing. Disappointing to say the least.

  • I also tried the graph thing. I tried the repair thing. Nothing helps. After Lunar updat it is impossible to play. Before that is was very hard to keep up with the winters day events because the game crashed all the time.

  • Also continuously crashing, sent over 40 error logs today just after LNY update. Yesterday it was fine and rarely ever crashed.

  • I started the game just before the Winter special event . The Mac would crash every few moments. Turned down Graphic all the way and the game ran fine. Enjoyed the game enough to buy the expansions. I sign in today, crash after crash on low settings. Crash report listed below

    --> Crash <--
    Assertion: nearDist < GR_LIGHT_HUGE_EXTENT && farDist < GR_LIGHT_HUGE_EXTENT
    File: \Users\buildsrv\Gw2\Live\NAEU\v2\Code\Arena\Engine\Gr\GrLight.cpp(1742)
    App: Gw64
    Pid: 7826
    BaseAddr: 0x0000000000010000
    ProgramId: 101
    Build: 101409
    When: 2020-01-14T23:31:25Z
    Uptime: 00:04:14
    Flags: 0x0

    --> System <--
    Name: (mac)
    IpAddr: 192.168.1.65
    Processors: 4 (Intel x86-64h Haswell)
    OSVersion: macOS Version 10.14.6 (Build 18G2022)

    --> System Memory <--
    Memory: 8192
    ProcessCount: 328

    --> Process Memory <--
    Private: 1909MB
    WorkingSet: N/A
    PeakWorkingSet: N/A
    PageFaults: N/A

    --> Memory Category Usage (Inclusive) <--
    [Category] [Size(MB)] [Count]
    Root 1028.56673356
    Programmer Data 754.09308924
    Game 329.43167092
    Engine 302.44107748
    Content 221.3757411
    Model-Programmer 218.5235292
    Uncategorized 187.09314944
    Text 89.0312526
    Collections 86.962466
    Dictionary 86.421001
    Gr 63.2945105
    Art Assets 49.1410020
    Gr Umbra 41.751021
    Collide 38.2439468
    Character Models 37.791430
    Composite Models 37.601103
    Composite Tex Pool 30.48136
    Composite Tex 30.48136
    I/O 28.431465
    Archive 26.8225
    Collide Havok 15.1735588
    Composite 12.251877
    Audio 11.733372
    Map 8.8723895

    --> Memory Category Usage (Exclusive) <--
    [Category] [Size(MB)] [Count]
    Content 221.3757411
    Model-Programmer 211.8325205
    Uncategorized 187.09314944
    Text 89.0312526
    Dictionary 86.421001
    Gr Umbra 41.751021
    Composite Tex Pool 30.48136
    Archive 26.8225
    Collide 20.062809
    Collide Havok 15.1735588
    Composite 12.251877
    Audio FMOD 8.691657
    Gr Model 7.1616052
    Composite Packfile 7.00233
    Model Granny 6.679238
    Game 5.2432817
    Gr Shadow 3.652971
    Gr 3.412507
    Props 3.3610850
    Audio 3.041715
    Collide Mesh 3.011071
    Map Zone 2.966589
    Prop Models 2.772175
    Zone Models 2.742149

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    --> Game Context <--
    MapId: 19
    Flags: 0x241
    ElapsedTime: 00:00:08

    --> World State <--

    --> Thread 0xb884930 <--

    --> Trace <--
    PC Rt : Args
    000000000154e739 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000154c6f3 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000154e2a3 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000154b709 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000153a9fd 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001649c03 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000000018da633 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000188b266 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000000009c2fb4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000000003b70f0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000000003b67cb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000000003b4c88 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000001548b6e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00000000003b4538 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000153e425 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000000007e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    0000000000000042 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    000000000000000d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

    --> Stack <--
    000070001023e590 000070001023e590 000000019ca9d000 0000003000000010 000070001023e5f0 ..#..p..............0....W...... 000070001023e5b0 000070001023e990 000000010bd257a0 0000600003f51290 000000019ca9d000 ..#..p...W..................... 000070001023e5d0 000000010ba0e432 00007fff79f9a630 000070001023e630 000000010b2e5f2a 2.......0..y....0.#..p..*_......
    000070001023e5f0 0000000000100028 0000600000350180 0000600000f61870 0000000000080000 (.........5....p.............. 000070001023e610 0000000000100000 0000000125b78bf0 000070001023e680 000000019ca9d000 ...........%......#..p..........
    000070001023e630 000070001023e660 000000010b2e7ac3 000000010b9d5a62 000000010b9d5a62.#..p...z......bZ......bZ......
    000070001023e650 00000000000006ce 000000010b9d5ae2 000070001023e670 000000010b2e4f29 .........Z......p.#..p..)O...... 000070001023e670 000070001023e700 000000010b2d421d 000000010bd25048 0000000100000000 ..#..p...B-.....HP..............
    000070001023e690 000000010b9d5ae2 000000010b9d5a62 00000001000006ce 0000000000000000 .Z......bZ...................... 000070001023e6b0 0000700000000001 000070001023e6d0 000070001023e6d8 46a03736ffffffff .....p....#..p....#..p......67.F
    000070001023e6d0 0000000000000000 000000010ba8aa9a 0000000112308f50 000000010f78dc7c ................P.0.....|.x..... 000070001023e6f0 000000010f78dc10 3ffffffffffffffe 000070001023e730 000000010b3e3423 ..x............?0.#..p..#4>.....
    000070001023e710 46a0373646e70eec 437a0000c4a1eb0c 00000000571caa10 000000010f78dc7c ...F67.F......zC...W....|.x..... 000070001023e730 000070001023eb70 000000010b673e53 000070001023eb80 000070001023eb90 p.#..p..S>g.......#..p....#..p..
    000070001023e750 000000010f78dc30 000000010f78dc68 000000010f78dca0 000000010f78dcd8 0.x.....h.x.......x.......x..... 000070001023e770 000000010f78dd10 000000010f78dd48 000000010f78dd80 000000010f78ddb8 ..x.....H.x.......x.......x.....
    000070001023e790 000000010f78ddf0 000000010f78de28 000000010f78de60 000000010f78de98 ..x.....(.x......x.......x.....
    000070001023e7b0 000000010f78ded0 000000010f78df08 000000010f78df40 000000010f78df78 [email protected] 000070001023e7d0 000000010f78dfb0 000000010f78dfe8 000000010f78e020 000000010f78e058 ..x.......x..... .x.....X.x.....
    000070001023e7f0 000000010f78e090 000000010f78e0c8 000000010f78e100 000000010f78e138 ..x.......x.......x.....8.x..... 000070001023e810 000000010f78e170 000000010f78e1a8 000000010f78e1e0 000000010f78e218 p.x.......x.......x.......x.....
    000070001023e830 000000010f78e250 000000010f78e288 0000000125b78c30 c4a1eb0c00000001 P.x.......x.....0..%............ 000070001023e850 000070001023ea68 000000003e739b9d 0000000157bd5410 0000000000001800 h.#..p....s>.....T.W............
    000070001023e870 442024fa4466ff82 0000000109d9bf9a 443f40004466ff82 0000000042e79c46 ..fD.$ [email protected]?DF..B.... 000070001023e890 0000000e1023e940 00000000000000c0 0000000109308e40 00000001093094e0 @.#[email protected]
    000070001023e8b0 0000000000000000 0000000000000020 0000000000000018 0000000000000010 ........ ....................... 000070001023e8d0 000000010940d580 0000000000000016 000070001023e940 0000000109db0008 [email protected]@.#..p..........
    000070001023e8f0 0000000100000000 00000001093094e0 442024fa4466ff82 00000000422fe14a ..........0.......fD.$ DJ./B.... 000070001023e910 000070001023ea50 000000010a790cce 0000000000000000 000000010b96e8ba P.#..p....y.....................
    000070001023e930 0000000000000008 000000018aba2fd0 000070001023e960 000000010b2d5a47 ........./.......#..p..GZ-.....
    000070001023e950 3e5cdcde3f20a0a1 000000003e58d8da 000070001023e9f0 000000010b2d4f21 .. ?..\>..X>......#..p..!O-..... 000070001023e970 0000000109308e40 00000291093098c0 0000000000000000 0000000000000060 @.0.......0.............`.......

    0 Gw64 0x000000010b2e7ea9 EntryPoint + 22341257
    1 Gw64 0x000000010b2e77ba EntryPoint + 22339482
    2 Gw64 0x000000010b2e5f2a EntryPoint + 22333194
    3 Gw64 0x000000010b2e7ac3 EntryPoint + 22340259
    4 Gw64 0x000000010b2e4f29 EntryPoint + 22329097
    5 Gw64 0x000000010b2d421d EntryPoint + 22260221
    6 Gw64 0x000000010b3e3423 EntryPoint + 23370755
    7 Gw64 0x000000010b673e53 EntryPoint + 26060339
    8 Gw64 0x000000010b624a86 EntryPoint + 25735782
    9 Gw64 0x000000010a75c7d4 EntryPoint + 10235828
    10 Gw64 0x000000010a150910 EntryPoint + 3895536
    11 Gw64 0x000000010a14ffeb EntryPoint + 3893195
    12 Gw64 0x000000010a14e4a8 EntryPoint + 3886216
    13 Gw64 0x000000010b2e238e EntryPoint + 22317934
    14 Gw64 0x000000010a14dd58 EntryPoint + 3884344
    15 Gw64 0x000000010b2d7c45 EntryPoint + 22275109
    16 libsystem_pthread.dylib 0x00007fff7b9692eb _pthread_body + 126
    17 libsystem_pthread.dylib 0x00007fff7b96c249 _pthread_start + 66
    18 libsystem_pthread.dylib 0x00007fff7b96840d thread_start + 13

    --> Error Logs <--
    Failed to load emote file
    NULL REWARD TRACK: 373A6A85-CB29-EA11-81B6-95103C0D6492
    NULL REWARD TRACK: 373A6A85-CB29-EA11-81B6-95103C0D6492

    --> OpenGL Info <--
    Version: 4.1 ATI-2.11.21
    Renderer: AMD Radeon Pro 580 OpenGL Engine
    Vendor: ATI Technologies Inc.

  • TheBoo.3029TheBoo.3029 Member
    edited January 14, 2020

    On PC here, I get stuck on any loading screen after logging in. I try to hit up ETB, and nothing happens, just an eternal loading screen. Had no problems yesterday, so something in latest patch has broken something.

  • PapiCorna.4156PapiCorna.4156 Member
    edited January 14, 2020

    Same thing happened on my side - game started to crash everytime after the LNY update. before this update - no problems at all for the whole time playing the game.
    Lowest graphics set, MBP 13' (early 2015), 2,7 GHz i5, 8 GB RAM, Intel 6100 graphics, Mojave 10.14.3

    Hope GW2 devs fix this shortly, almost finished crafting first leg, eager to finish asap)

  • I'm also having this issue since the LNY update and it's made the game completely unplayable. While I am able to log in, the game crashes within minutes no matter where in the game I am at. All the settings are turned down to low as well. Hopefully the devs can fix this quickly. Was hoping to play WvW with my guildies tonight.

  • I keep Crashing Too, every 1-3 minutes , game is unplayable. I filed a ticket and they want info on my computer but the versions they list are older than mine.
    I have version 10.14.6 . Everything worked fine until Winters day started ( crashed occasionally) Now with the patch or update today I can't play at all, please put it back the way it was

  • having crash problems too was playing perfectly fine until today

  • I'm having the same problem since the LNY update, usually immediately upon logging in but sometimes I can run around a little bit first. Glad to know it's already a known issue/folks are working on it. I'm also running Mac OS Catalina

  • Wolf.2596Wolf.2596 Member ✭✭

    There are no words to say how frustrated I am right now. I'm also on a Mac and haven't been able to get in any decent play in about a month now. My iMac is pretty top of the line and runs every other game I play like a top with no problems. Even trying to do a clean reinstall, the launcher can't download the game past 35%, even with the new build. (It's completely frozen with 259k files to go and won't budge). I can't even use my main character because she is on a LW4 map that won't load at all, so I can't retrieve her even to do base game stuff on.

  • I have the same Mac crash issue(s) after LNY.
    In my "observational testing" crashes occurred when
    (a) other players used firework item(s) in Pavillion, though not certain
    (b) and when using character weapon skills on my Mesmer, as well as Guardian, approximately after 3-4 skills used. Essentially always crashing on F/X(?), (e.g. Mesmer illusion(s) exploding).

    Code not deleting F/X etc from memory? "nearDist" set to infinity and beyond......?
    So many questions.

    Still can craft though.

  • Same problem here. Mac client crashes after character select. Happens between instantly and up to 5 minutes in game. Graphics set to lowest.

  • Teb.6980Teb.6980 Member ✭✭

    I've got a small lead:
    On the lowest possible settings (particularly with shader on low), being far away from all other mobs and characters I'm fine, but either being too close to another model, or by clicking a mob (thus rendering a portrait as well as the halo that indicates it as selected on the ground) will instantly crash the game.

  • On a 2012 mac mini, mojave.. usually keep my graphics settings on low. but have high detail on npcs and other characters because it doesn't make that much of a difference performance wise.. either way, doesn't make a difference. whether you are in a map that has anything to do with the event or not. or on an alt not even through the personal story. I crashed earlier when somebody else did a utility skill. and then took high resolution off for other characters and it still kept crashing. I usually get decent performance and graphics that are pleasant enough to me. and my mini is nicer than the windows laptop I salvaged. So.. that's what I usually play on..

    Caveat: I can totally understand the kind of difficulties a compiler update would introduce to a game that is already a concrete thing to many people. I think this is a very traceable thing that they will eventually nail down.. reqs don't change drastically because a software developer updates their compiler.

  • inaho.2046inaho.2046 Member ✭✭
    edited January 15, 2020

    The crashing is new with the New Years day Patch - not a pre-existing issue. Instant crash in DR before I even load in.

    OK, Just did some testing in maps besides DR - If i engage in combat with mobs it's instant crash, if i approach a vendor or another character it's an instant crash, if i get near another plyaer - instant crash. So please fix this - it's affecting the whole world, not just DR.

  • @Teb.6980 said:
    I've got a small lead:
    On the lowest possible settings (particularly with shader on low), being far away from all other mobs and characters I'm fine, but either being too close to another model, or by clicking a mob (thus rendering a portrait as well as the halo that indicates it as selected on the ground) will instantly crash the game.

    Yeah, that totally jives with my experience as well. I can make some headway in a map, but interaction with mobs or being in proximity to another person interacting either with mobs or just a utility skill will crash the game.. I can mount. I can do vistas and get WPs.

  • I agree with inaho, I was fine before taking on today's New Year Festival update, now I can't even play for a couple minutes. Even getting out of DR and say heading to DP for the jumping puzzle today, only made it half way up the stairs before it crashed again, so pretty much unplayable.

  • It was occasionally crashing for me after Wintersday, but now it's crashing constantly.

  • biggoat.5392biggoat.5392 Member ✭✭
    edited January 15, 2020

    Same issue, roll back this useless NY patch.

  • Unfortunately, I have experienced the same issue. I never really had any game crashes during logins etc., however, I cannot log in at all past log-in screen/character select. I know it's a first-world problem and not the end of the world but please get that fixed as soon as you can. I will try an emulator and see if I can run it on Mac with windows.

  • like other have commented. yesterday the mac ran gw2 fine and played battlegrounds, dailies and other minor boss events. today after the LNY patch, game is crashing after seconds of loading a character. I believe I submitted 50 crash logs at least. I tried "repair", deleting various "library" files (looking at past emails from ArenaNet for reference). I did restarts and resets of all preferences. the crash logs seems to indicate "missing emotes" or "missing shaders" or other items "missing" and causing the game to "hang". sometimes I could play for 1 or 2 minutes, other times I would literally get 2 seconds of play before a crash. I feel strongly this is related to the recent patch and guessing some files were overlooked and therefore "missing" or the path in the coding was not updated properly to file locations (thus the errors). I hope this is addressed soon!

  • I don't think it's a minimum system reqs issue with the graphics card. I'm running Catalina with a Radeon Pro 560 w/ 4GB, 16 GB System RAM, and a 3.4 GHz Quad-Core i5
    I've got the graphics setting turned down pretty low, and it still crashes very quickly into game.

  • @Fire Attunement.9835 said:
    I've got some good news for you! I just got an update from James: He found some solutions today and we are currently working on getting a hotfix to you ASAP. I'll have another update for you tomorrow. We know this is frustrating, so thank you all for being as patient as you can and for contributing so much information.

    I was going to go nuts, but at least it's being addressed. I never really had much of an issue with crashing in GW2 until this very update and it's a little frustrating to see this happen now but I do hope we all get to play before the event ends.

  • Mia.8695Mia.8695 Member ✭✭
    edited January 15, 2020

    @Fire Attunement.9835 said:
    I've got some good news for you! I just got an update from James: He found some solutions today and we are currently working on getting a hotfix to you ASAP. I'll have another update for you tomorrow. We know this is frustrating, so thank you all for being as patient as you can and for contributing so much information.

    Same issues here. Frustrating indeed! Never had an issue before so thought my computer was packing it in! Glad there's a solution in the works.

  • That's it, I've just stopped playing ... it's been MONTHS now and no news, no communication, and no fix ...

  • any update on this?

  • @Ross.2150 said:
    any update on this?

    Did you read the Dev posts above? Hot-fix incoming.

  • oh i thought that happened already kitten