Launcher will not download game - Page 2 — Guild Wars 2 Forums

Launcher will not download game

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  • ReActif.9251ReActif.9251 Member ✭✭✭

    I come back to play the game and for my part, i had the indentification part of the client. I confirm my ID, and client closed, the excecutable still running but no window show anymore.
    My game are full with update, just the game dont open the window after identification.

  • Have you any programs with overlays? Things like Discord, etc.?
    Tried running with the -windowed Command Line Argument?
    Tried a -repair of the client?

  • was stuck too at 44k files remaining and each time I've started the launcher it would like say it downloaded 5G but the file remaining count stayed the same.
    As I live in Europe, tried the ns lookup with the non US server but to no avail. then decided to use the 54.x.x.x ip (main US server as shown above) and behold file count is dropping rapid and 0% is rising as I'm typing now only 2G is downloaded but below 29K files remaining, so hoping for the best.

  • ReActif.9251ReActif.9251 Member ✭✭✭

    So I'll say it again, I have a game that works very well but I've seen as many alerts of problems installing the game (and the term installation is not the same as update)

    Those who already have the game are not too worried, but this is the first installation, if you delete your game, and the temporary folder and try to install it again, you will see that the game client will not be able to recover the files and this has been going on for a while now.

    So it's currently a dead game or no one can come and install it again and obviously ArenaNet doesn't seem to care, it's pretty scary.

    Personally I did the test without even deleting my game, I just copied the file "Gw2-64.exe" on another hard drive and ran this one, it thought the game was not there and tried to recover the files and boom it blocks at 91%, 49100 files (it can vary depending on the computer).

    I have applied the proposed methods to change the asset server on the command line and it doesn't matter if I go through an A server or a B server of data, it doesn't want to retrieve the data or consider it corrupted at the source.

    From what I've been trying to see, either it's a wrong CHMOD on the remote server that makes the file unreadable to anyone but the server administrator (lol guys) or the last data sent to the servers was corrupted at source at ArenaNet and ArenaNet doesn't seem to be aware of it (and that would be much worse).

    Here you go, it's depressing to see so many posts and not even a single official response, there would have been one but it was unofficial it was just a copy of a message from an employee but not with an official account, so great what, it's still a mess in crisis communication (others say they're just all on vacation, even better what)

  • Healix.5819Healix.5819 Member ✭✭✭✭

    @ReActif.9251 said:
    From what I've been trying to see, either it's a wrong CHMOD on the remote server that makes the file unreadable to anyone but the server administrator (lol guys) or the last data sent to the servers was corrupted at source at ArenaNet and ArenaNet doesn't seem to be aware of it (and that would be much worse).

    Based on the few logs that have been posted (with errors), people have had problems with file #1464517 (94,351,336 bytes), which is one of the bigger files that is transferred in chunks. I checked over 50 servers around the world to see if I could find one with an error and found 4. 13.224.162.89 for example is missing the last 2,761,768 bytes on this file.

    In short, some servers have corrupted files and is where origincdn is the simple fix.

  • ReActif.9251ReActif.9251 Member ✭✭✭
    edited January 25, 2020

    @Healix.5819 said:

    @ReActif.9251 said:
    From what I've been trying to see, either it's a wrong CHMOD on the remote server that makes the file unreadable to anyone but the server administrator (lol guys) or the last data sent to the servers was corrupted at source at ArenaNet and ArenaNet doesn't seem to be aware of it (and that would be much worse).

    Based on the few logs that have been posted (with errors), people have had problems with file #1464517 (94,351,336 bytes), which is one of the bigger files that is transferred in chunks. I checked over 50 servers around the world to see if I could find one with an error and found 4. 13.224.162.89 for example is missing the last 2,761,768 bytes on this file.

    In short, some servers have corrupted files and is where origincdn is the simple fix.

    Yes this is it !
    The solution who work at this time (i had tested with new installation on virtual machine)
    Change the asset server to use "origincdn.101.arenanetworks.com"

    This is the main asset server 'i think'
    Player can find a post on Reddit to this but dont care about the QoS.
    Dont do what it said about QoS just change the shorcut with the command line -assetsrv origincdn.101.arenanetworks.com

  • First time here, So Hi to all.... I had the same problem with reinstalling GW2 due to formatting my computer. Just want to say a big thanks to Healix.5819 for saving the day and my time to which I was going nuts, over why this was happening in the first place... Cheers.. :):):+1:

    Just make a shortcut of Gw2.exe and right click then go to properties . Once opened just copy and paste the following. Change to your hard drive letter if needed.......... "C:\Program Files\Guild Wars 2\Gw2-64.exe" -assetsrv 54.84.216.160

  • Hi to all... First time here to . I have the same problem, i've changed in the shortcut to -assetsrv 54.84.216.160, or -assetsrv origincdn.101.arenanetworks.com - No way, still stuck at 50 233 files... Could someone help me ? Thanks

  • LimeGem.7503LimeGem.7503 Member
    edited February 2, 2020

    this did work for me after i contact support, think is that i hade to close and re-launch the client 1-2 times and then it started to download
    GM Leopardess (Guild Wars 2 Support)

    Feb 1, 13:42 PST

    Hello ..........................

    Thank you for contacting Guild Wars 2 Support!

    After additional research, some players are using a workaround that seems to be working for those who were having trouble downloading the latest patch. If you could, please try the steps below as a potential solution:

    Method 1
    1. Right-click the Guild Wars 2 shortcut
    2. Go to Properties
    3. In the Target field, add a space and paste the following string after the last quotation mark: -assetsrv origincdn.101.arenanetworks.com
    4. The full Target should look something like this (note the space after the quote): "C:\Program Files (x86)\Guild Wars 2\Gw2.exe" -assetsrv origincdn.101.arenanetworks.com
    5. Click Apply and try loading the game from the shortcut icon you modified

  • @LimeGem.7503 said:
    this did work for me after i contact support, think is that i hade to close and re-launch the client 1-2 times and then it started to download
    GM Leopardess (Guild Wars 2 Support)

    Feb 1, 13:42 PST

    Hello ..........................

    Thank you for contacting Guild Wars 2 Support!

    After additional research, some players are using a workaround that seems to be working for those who were having trouble downloading the latest patch. If you could, please try the steps below as a potential solution:

    Method 1
    1. Right-click the Guild Wars 2 shortcut
    2. Go to Properties
    3. In the Target field, add a space and paste the following string after the last quotation mark: -assetsrv origincdn.101.arenanetworks.com
    4. The full Target should look something like this (note the space after the quote): "C:\Program Files (x86)\Guild Wars 2\Gw2.exe" -assetsrv origincdn.101.arenanetworks.com
    5. Click Apply and try loading the game from the shortcut icon you modified

    I can confirm this has helped me and finally I am able to download the rest of the game...

  • YourMammy.4278YourMammy.4278 Member
    edited February 3, 2020

    My download has stopped once I pressed play before the download was complete, around 51%. Once I exited the game and opened the client to finish the rest of the installation my files got stuck. It would go down only by 6-10 files once I closed the client and reopened it. It got stuck at around 250k files. However the downloading MB was still going up and my speed would be around 1MB/2MB and drop straight to 0KB for a couple of seconds.

    What I've tried;
    ~ Turning off QoS and turning on IPv6 for my network.
    ~ Using the -repair command.
    ~ Using the -assetsrv command with my suited IP address.
    ~ And using a VPN.
    Nothing has worked for me and the files continue to be stuck.
    These are also my log files that might address the problem. Thank you.

    00001107: Perf: Build 101784
    00001107: Perf: 2020-02-02T23:48:39Z
    00001107: Perf: Platform 1
    00001117: Perf: Archive has version 1 header
    00001523: Perf: Archive has version 1 header
    00002709: Perf: Deleted 0 old files.
    00002971: Debug: WebBrowser: Skipping file CoherentUI_Host.exe
    00002971: Debug: WebBrowser: Skipping file CoherentUI64.dll
    00005719: Debug: Coherent Warning: PID: 12624 | 3516 23:48:42.757155 [12624:3516:ERROR:resource_bundle.cc(528)] Failed to load D:\guildwars2\Guild Wars 2\bin64\ui_resources_100_percent.pak
    Some features may not be available.
    00005719: Debug: Coherent Warning: PID: 12624 | 3516 23:48:42.761141 [12624:3516:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    00006977: Debug: Coherent Warning: PID: 12624 | 11892 23:48:45.339245 [5000:6788:ERROR:resource_bundle.cc(528)] Failed to load D:\guildwars2\Guild Wars 2\bin64\ui_resources_100_percent.pak
    Some features may not be available.
    00006977: Debug: Coherent Warning: PID: 12624 | 11892 23:48:45.339245 [5000:6788:WARNING:resource_bundle.cc(252)] locale_file_path.empty()
    00009952: Debug: Coherent Warning: PID: 12624 | 3516 23:48:48.292347 Requesting resource read for coui://web/launcher/arenanet/images/mini-dragon.raw.png with internal id 6 reported FAIL
    00011135: Debug: Web Message (launcher.js:2): onShowLauncher
    00011135: Debug: Web Message (launcher.js:2): onSetPreferences
    00011135: Debug: Web Message (launcher.js:2): onSetLanguage
    00011510: Debug: Web Message (launcher.js:2): onPasswordHash
    00014408: Error: Invalid Content-Range HTTP response for: 0x0016c677(u). Length: 13401024, Content-Range: bytes 0-92004703/92004704
    00014412: Error: Download failed for {0x0016c677:0x00000000->0x0016c677, range 0 - 4294967295} with error (4:0:0:0) {retry count: 0; consecutive: 0}
    00029060: Error: Invalid Content-Range HTTP response for: 0x0016c677(u). Length: 13401024, Content-Range: bytes 0-92004703/92004704
    00029061: Error: Download failed for {0x0016c677:0x00000000->0x0016c677, range 0 - 4294967295} with error (4:0:0:0) {retry count: 1; consecutive: 1}
    00041378: Error: Invalid Content-Range HTTP response for: 0x0016c677(u). Length: 13401024, Content-Range: bytes 0-92004703/92004704
    00041387: Error: Download failed for {0x0016c677:0x00000000->0x0016c677, range 0 - 4294967295} with error (4:0:0:0) {retry count: 2; consecutive: 2}
    00056429: Error: Invalid Content-Range HTTP response for: 0x0016c677(u). Length: 13401024, Content-Range: bytes 0-92004703/92004704
    00056439: Error: Download failed for {0x0016c677:0x00000000->0x0016c677, range 0 - 4294967295} with error (4:0:0:0) {retry count: 3; consecutive: 3}
    00071215: Error: Invalid Content-Range HTTP response for: 0x0016c677(u). Length: 13401024, Content-Range: bytes 0-92004703/92004704
    00071216: Error: Download failed for {0x0016c677:0x00000000->0x0016c677, range 0 - 4294967295} with error (4:0:0:0) {retry count: 4; consecutive: 4}
    00071216: Error: Connection-issues detected! Retrying...
    00086310: Error: Invalid Content-Range HTTP response for: 0x0016c677(u). Length: 13401024, Content-Range: bytes 0-92004703/92004704
    00086319: Error: Download failed for {0x0016c677:0x00000000->0x0016c677, range 0 - 4294967295} with error (4:0:0:0) {retry count: 5; consecutive: 5}
    00086319: Debug: Falling back to uncompressed file-download for 0x0016c677:0x0016c677
    00097174: Error: Invalid Content-Range HTTP response for: 0x0016c677(u). Length: 13401024, Content-Range: bytes 0-92004703/92004704
    00097183: Error: Download failed for {0x0016c677:0x00000000->0x0016c677, range 0 - 4294967295} with error (4:0:0:0) {retry count: 0; consecutive: 5}
    00105037: Perf: Counter; 30d.1m.socket inet msgs sent; {3}

  • @feller.6987 said:

    @LimeGem.7503 said:
    this did work for me after i contact support, think is that i hade to close and re-launch the client 1-2 times and then it started to download
    GM Leopardess (Guild Wars 2 Support)

    Feb 1, 13:42 PST

    Hello ..........................

    Thank you for contacting Guild Wars 2 Support!

    After additional research, some players are using a workaround that seems to be working for those who were having trouble downloading the latest patch. If you could, please try the steps below as a potential solution:

    Method 1
    1. Right-click the Guild Wars 2 shortcut
    2. Go to Properties
    3. In the Target field, add a space and paste the following string after the last quotation mark: -assetsrv origincdn.101.arenanetworks.com
    4. The full Target should look something like this (note the space after the quote): "C:\Program Files (x86)\Guild Wars 2\Gw2.exe" -assetsrv origincdn.101.arenanetworks.com
    5. Click Apply and try loading the game from the shortcut icon you modified

    I can confirm this has helped me and finally I am able to download the rest of the game...

    Ty, new to the game and it was driving me nuts. :-D

  • Healix.5819Healix.5819 Member ✭✭✭✭
    edited February 3, 2020

    @YourMammy.4278 said:
    ~ Using the -assetsrv command with my suited IP address.

    By suited I'm assuming you used assetcdn? The current problem is with the servers, and chances are if one was affected, all of your local ones are also affected, so you won't be able to easily find a working one. You need to use origincdn.101.arenanetworks.com instead, which is the main US server - you only need to use it long enough to get past the files it's stuck on.

  • @Healix.5819 said:
    By suited I'm assuming you used assetcdn? The current problem is with the servers, and chances are if one was affected, all of your local ones are also affected, so you won't be able to easily find a working one. You need to use origincdn.101.arenanetworks.com instead, which is the main US server - you only need to use it long enough to get past the files it's stuck on.

    Works the same for EU?

  • Healix.5819Healix.5819 Member ✭✭✭✭

    @YourMammy.4278 said:
    Works the same for EU?

    Yes

  • @Healix.5819 said:
    You need to use origincdn.101.arenanetworks.com instead, which is the main US server - you only need to use it long enough to get past the files it's stuck on.

    That actually fixed the problem, thank you.