question for community — Guild Wars 2 Forums

question for community

for submit a ticket i ask u people when i can expect the answer when i did it now-do anet work still today tomorrow and after tomorrow or they do not do anything with tickets from now till Monday-anyone know anything about it?

Comments

  • Dante.1763Dante.1763 Member ✭✭✭✭

    From what i know ANET has been out of the office for the last two weeks cause of the holidays. Even then it can take upwards of a week or more for a response(longest i had was 2 months).

    Amana Silentchild; My Main
    Ember Wandertooth; The Kingslayer, Kianda Redpaw; The Blazing Light
    Why GW is Called Guildwars

  • kharmin.7683kharmin.7683 Member ✭✭✭✭

    Or maybe not at all. I have one in queue that hasn't been touched.

    I am a very casual player.
    Very.
    Casual.

  • Dante.1763Dante.1763 Member ✭✭✭✭

    @kharmin.7683 said:
    Or maybe not at all. I have one in queue that hasn't been touched.

    Ive had one of those too, i always wondered if it just..never made its way to them and its only showing on my end.

    Amana Silentchild; My Main
    Ember Wandertooth; The Kingslayer, Kianda Redpaw; The Blazing Light
    Why GW is Called Guildwars

  • who take care of the forums then if i will write now some joke for example which they will not like?

  • Jayden Reese.9542Jayden Reese.9542 Member ✭✭✭✭

    I find if it's a legit in game issue they respond. I've sent some complaining about things like over moderation of these forums and never got a response

  • Dante.1763Dante.1763 Member ✭✭✭✭
    edited January 3, 2020

    @Jayden Reese.9542 said:
    I find if it's a legit in game issue they respond. I've sent some complaining about things like over moderation of these forums and never got a response

    Hey now, we cant do that.

    Amana Silentchild; My Main
    Ember Wandertooth; The Kingslayer, Kianda Redpaw; The Blazing Light
    Why GW is Called Guildwars

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    @Gautama.5378 said:
    who take care of the forums then if i will write now some joke for example which they will not like?

    They will get notified when something is flagged for review by someone. Then they decide whether it requires dealing with or not.

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • @Dante.1763 said:
    From what i know ANET has been out of the office for the last two weeks cause of the holidays. Even then it can take upwards of a week or more for a response(longest i had was 2 months).

    sounds like playing with my life with theirs. if i understand correctly if today they go holiday for 2 weeks they blocked me for their holiday which i will not have in my only game and they do what they like. coz block was made with unfair duration coz i did almost nothing. it was talk about my personal things in which they must have no business. block 2 weeks from today and they r in holiday from same day for 2 weeks? its criminal steal of my life.

  • Dante.1763Dante.1763 Member ✭✭✭✭

    @Gautama.5378 said:

    @Dante.1763 said:
    From what i know ANET has been out of the office for the last two weeks cause of the holidays. Even then it can take upwards of a week or more for a response(longest i had was 2 months).

    sounds like playing with my life with theirs. if i understand correctly if today they go holiday for 2 weeks they blocked me for their holiday which i will not have in my only game and they do what they like. coz block was made with unfair duration coz i did almost nothing. it was talk about my personal things in which they must have no business. block 2 weeks from today and they r in holiday from same day for 2 weeks? its criminal steal of my life.

    Its not. You agreed to the terms of service, when you registered for the game, they dont ban players for no reason. Ive literally played since beta and not once have i ever been banned(in game, not on here.) Somebody reported you for something, whoever looked into it agreed with the reports.

    Amana Silentchild; My Main
    Ember Wandertooth; The Kingslayer, Kianda Redpaw; The Blazing Light
    Why GW is Called Guildwars

  • @Dante.1763 said:

    @Gautama.5378 said:

    @Dante.1763 said:
    From what i know ANET has been out of the office for the last two weeks cause of the holidays. Even then it can take upwards of a week or more for a response(longest i had was 2 months).

    sounds like playing with my life with theirs. if i understand correctly if today they go holiday for 2 weeks they blocked me for their holiday which i will not have in my only game and they do what they like. coz block was made with unfair duration coz i did almost nothing. it was talk about my personal things in which they must have no business. block 2 weeks from today and they r in holiday from same day for 2 weeks? its criminal steal of my life.

    Its not. You agreed to the terms of service, when you registered for the game, they dont ban players for no reason. Ive literally played since beta and not once have i ever been banned(in game, not on here.) Somebody reported you for something, whoever looked into it agreed with the reports.

    this primitive explanation dont fit to things which is related with me. even god in heaven do mistakes of decisions so who r anet in understanding of my situation. that must agree with terms before play could be used as criminal cheating what i experienced in rl.

  • @Gautama.5378 said:

    @Dante.1763 said:

    @Gautama.5378 said:

    @Dante.1763 said:
    From what i know ANET has been out of the office for the last two weeks cause of the holidays. Even then it can take upwards of a week or more for a response(longest i had was 2 months).

    sounds like playing with my life with theirs. if i understand correctly if today they go holiday for 2 weeks they blocked me for their holiday which i will not have in my only game and they do what they like. coz block was made with unfair duration coz i did almost nothing. it was talk about my personal things in which they must have no business. block 2 weeks from today and they r in holiday from same day for 2 weeks? its criminal steal of my life.

    Its not. You agreed to the terms of service, when you registered for the game, they dont ban players for no reason. Ive literally played since beta and not once have i ever been banned(in game, not on here.) Somebody reported you for something, whoever looked into it agreed with the reports.

    this primitive explanation dont fit to things which is related with me. even god in heaven do mistakes of decisions so who r anet in understanding of my situation. that must agree with terms before play could be used as criminal cheating what i experienced in rl.

    when i buy game and still pay for it by buying things with rl money do they agree with my terms be fair and dont make mistakes in decisions? block was robbery of my life time in game and money payed for this game when i want to spend time in things where i put my money.

  • ugrakarma.9416ugrakarma.9416 Member ✭✭✭✭

    @Gautama.5378 said:
    who take care of the forums then if i will write now some joke for example which they will not like?

    not all forum moderators are NA based.

    main pvp: Khel the Undead(power reaper).

  • The CS Team works 24/7/365. If you have an issue with access to the game, posting on the forum will garner nothing.
    You can try Reddit where the Lead GM sometimes responds.

    Good luck.

  • @Inculpatus cedo.9234 said:
    The CS Team works 24/7/365. If you have an issue with access to the game, posting on the forum will garner nothing.
    You can try Reddit where the Lead GM sometimes responds.

    Good luck.

    i dont play tetris

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    @Gautama.5378 said:

    @Gautama.5378 said:

    @Dante.1763 said:

    @Gautama.5378 said:

    @Dante.1763 said:
    From what i know ANET has been out of the office for the last two weeks cause of the holidays. Even then it can take upwards of a week or more for a response(longest i had was 2 months).

    sounds like playing with my life with theirs. if i understand correctly if today they go holiday for 2 weeks they blocked me for their holiday which i will not have in my only game and they do what they like. coz block was made with unfair duration coz i did almost nothing. it was talk about my personal things in which they must have no business. block 2 weeks from today and they r in holiday from same day for 2 weeks? its criminal steal of my life.

    Its not. You agreed to the terms of service, when you registered for the game, they dont ban players for no reason. Ive literally played since beta and not once have i ever been banned(in game, not on here.) Somebody reported you for something, whoever looked into it agreed with the reports.

    this primitive explanation dont fit to things which is related with me. even god in heaven do mistakes of decisions so who r anet in understanding of my situation. that must agree with terms before play could be used as criminal cheating what i experienced in rl.

    when i buy game and still pay for it by buying things with rl money do they agree with my terms be fair and dont make mistakes in decisions? block was robbery of my life time in game and money payed for this game when i want to spend time in things where i put my money.

    They own the game. They own your character and are responsible for everything that occurs in their server space. They set the rules and terms and you abide by them not the other way round - It is that simple.

    We don’t know what you did or said or whatever, but if you broke the rules then it is what it is. If you feel unjustly treated, then wait for your ticket to be answered.

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • kharmin.7683kharmin.7683 Member ✭✭✭✭

    @Gautama.5378 said:
    who take care of the forums then if i will write now some joke for example which they will not like?

    I wouldn't recommend that.

    I am a very casual player.
    Very.
    Casual.

  • Seera.5916Seera.5916 Member ✭✭✭

    @Gautama.5378 said:

    @Gautama.5378 said:

    @Dante.1763 said:

    @Gautama.5378 said:

    @Dante.1763 said:
    From what i know ANET has been out of the office for the last two weeks cause of the holidays. Even then it can take upwards of a week or more for a response(longest i had was 2 months).

    sounds like playing with my life with theirs. if i understand correctly if today they go holiday for 2 weeks they blocked me for their holiday which i will not have in my only game and they do what they like. coz block was made with unfair duration coz i did almost nothing. it was talk about my personal things in which they must have no business. block 2 weeks from today and they r in holiday from same day for 2 weeks? its criminal steal of my life.

    Its not. You agreed to the terms of service, when you registered for the game, they dont ban players for no reason. Ive literally played since beta and not once have i ever been banned(in game, not on here.) Somebody reported you for something, whoever looked into it agreed with the reports.

    this primitive explanation dont fit to things which is related with me. even god in heaven do mistakes of decisions so who r anet in understanding of my situation. that must agree with terms before play could be used as criminal cheating what i experienced in rl.

    when i buy game and still pay for it by buying things with rl money do they agree with my terms be fair and dont make mistakes in decisions? block was robbery of my life time in game and money payed for this game when i want to spend time in things where i put my money.

    ANet staff are humans. Humans by their nature make mistakes. They can't guarantee that no mistakes will be made.

    If your account was banned in error, once a ticket to support reaches the top of the queue and they review what happen, they will reverse it. Whether that will happen before or after the actual ban is up is unknown, but it would remove the "previous violations" from the account should you in the future actually do something worth being banned for.

    Expecting no mistakes is unreasonable.

  • Gautama.5378Gautama.5378 Member ✭✭
    edited January 4, 2020

    whats the point of possibility to write letter to anet and get answer when it not even work like talk with alive person who would analysis situation coz the rules how they play with it is dead-not alive-coz not work with psychological analysis thinking about situation of person and u get just robotic answer like in phone call when person to who u call is not reachable. they should put some robot near pc to make same answers all the time and will not have to pay money for workers primitive answers coz i have possibility to explain to them but there is no way they will take off the suspend ever in any situation coz their rules work as a childish game "jump everywhere but dont touch the ground".

  • Seera.5916Seera.5916 Member ✭✭✭

    Your word choice is making it very hard for me to try to figure out what you're purpose in this thread is.

    Your first post asked how long to expect a reply back to a ticket regarding b an. Now you're saying that it's pointless to talk to them because they won't lift it.

    Which is it? Because it can't be both.

    The only way they won't lift your ban is if you've actually broken the rules and deserved the ban. So it's not pointless to talk to them if you did not break the rules.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited January 4, 2020

    Support staff does work over the weekends (and during holidays, too, I think), but response times vary nonetheless, depending on the amount of ticket requests.