Hi - just wondering if anyone has any advice while I wait for customer service to get back to me again on my open ticket.
Basically 2 days ago my game started crashing intermittently. After a few times over the period of a couple hours, it crashed and I have not been able to play since. Now, when I click play on the launcher, the game goes to a white screen with a cursor and then immediately crashes and pops up the report to Anet crash log window.
I have two laptops at home, so I tried to log into my other laptop to play. It did the same thing. I then had someone else log into their own gw2 account on both laptops. They were able to successfully play on both of them.
I opened a ticket and let Anet know that information .. they requested several logs, had me run both -diag and -repair, perform a clean boot with services and startups disabled, uninstall/reinstall, deleted gw2 cache, reinstall video card drivers, and start game as admin. None of these fixed my account issue, and the other person is still able to play when logging into their own account.
Anyone have any ideas .. doesn't this sound like something is corrupted on their end rather than on my computer or install?